Jobs at Shift4

Welcomes and assists VIP lounge guests, provides personalized customer service, handles tax-free refunds and cash, promotes merchant stores and products, resolves customer concerns, and supports sales and business goals. The role requires multilingual communication, strong interpersonal skills, flexibility for shift work, accurate money handling, and collaboration with sales, marketing, merchant, and refund teams.

Manage merchant onboarding from contract receipt through installation and handoff to the Launch team. Gather requirements, configure POS menus and online ordering, coordinate equipment logistics, train merchants, document account details, and resolve configuration or service issues. Provide white-glove client support through email, phone, ticketing, and chat while ensuring accurate setup and customer satisfaction.

Supports daily operations by preparing and tracking outgoing shipments, resolving delivery issues, maintaining records and reports, coordinating supplies, registering invoices, and communicating with outsourcing partners and vendors. Ensures documentation meets internal policies and audit requirements while identifying process improvements. The role is suitable for graduates and requires strong organization, communication, time management, English proficiency, and advanced Microsoft Office skills.

Engages small and mid-sized business owners through inbound and outbound sales for POS and payment-processing solutions. Conducts discovery calls, delivers product demos, recommends tailored hardware and software packages, prepares proposals, manages opportunities in Salesforce, and collaborates on client onboarding. The role requires meeting sales quotas, maintaining product knowledge, and managing high-volume lead follow-up in an office environment.

Provides customer support for point-of-sale systems by diagnosing issues, analyzing call logs, identifying recurring problems, and guiding business clients through solutions. Communicates through email, tickets, phone, tasks, and chat. Learns customer software and hardware, including POS equipment, credit card terminals, and registers. Requires strong English communication, basic computer aptitude, and availability for late, early, and weekend shifts.

Performs annual SOX compliance activities, including control design and effectiveness testing, risk assessments, audit planning, walkthroughs, remediation testing, documentation, and reporting. Collaborates with external auditors and business stakeholders, tracks audit tasks, evaluates risks and controls, leads operational effectiveness testing, and communicates findings to management. May also conduct special reviews and operational audits.

Provides customer support for Shift4 payment products through phone, email, chat, and tickets. Assists with payment inquiries, statements, contracts, orders, website navigation, installations, and customer training. Troubleshoots PC-related issues, documents interactions, coordinates with internal teams, follows up on unresolved questions, and maintains knowledge of product updates and installation procedures.

Provides technical support for Shift4 Dine POS systems and credit card terminals through calls, emails, chats, and tickets. Diagnoses issues, guides merchants through solutions, researches terminal problems, analyzes call trends, and coordinates with internal teams. The role requires strong communication, troubleshooting, customer service, multitasking, and flexibility to support 24/7 call center operations.

The posting provides limited role-specific information for the Solution Specialist position. It introduces Shift4 as a commerce-enabling payments technology company and includes an equal opportunity employment statement, but does not describe responsibilities, qualifications, compensation, travel, or work location.

Manage international projects from planning through delivery and business handover. Coordinate cross-functional teams, establish governance and reporting, monitor schedules and budgets, manage risks, support financial modeling, and communicate progress to senior stakeholders. The role also develops procedures and training materials, leads change management, and drives continuous improvement across operations, finance, commercial, and technology teams.

Lead technical product management for a new invoicing and processing platform replacing a legacy system. Analyze requirements, data structures, and datasets; define technical specifications and data models; shape scalable solutions with architects and developers; manage the Scrum backlog and ceremonies; develop the product roadmap; coordinate stakeholders; document features; provide training; and ensure compliance with SOX, PCI, and relevant standards.

Monitors and investigates suspicious transactions, merchants, and third-party activity; analyzes fraud patterns using BI tools; manages chargebacks and Visa/Mastercard compliance; communicates with merchants and partners; supports high-risk merchant monitoring; and improves fraud prevention workflows, reporting, and processes.

Supports APAC financial operations, including accounts payable, expenses, treasury, cash management, bank reconciliations, intercompany billing, SOX controls, tax compliance, month-end close, reporting, and audit preparation. The role also partners with internal and external stakeholders, resolves finance inquiries, maintains financial records, and contributes to process improvement and automation initiatives.

Leads Global Blue’s marketing portfolio, driving revenue through direct sales, digital campaigns, strategic partnerships, consulting-led customer value creation, and market analysis. Owns marketing budgets, tools, brand governance, communications, and performance reporting. Collaborates with Sales and Product teams, manages key clients and external partners, enables frontline teams through training and sales materials, and ensures consistent brand execution across markets. The role requires German and English fluency, strong consultative selling, CRM and analytical skills, and at least five years of relevant experience.

Lead Global Blue’s Denmark organization across strategy, commercial growth, airport refund operations, stakeholder management, compliance, and team leadership. Develop business plans, grow merchant partnerships, oversee operational performance, manage key accounts and employees, negotiate with airport authorities and financial partners, and provide reporting and strategic advice to senior management.

Generate new business and grow revenue for payment terminals, software, hardware, and professional services. Prospect merchants, set appointments, present solutions, close deals, manage client relationships, identify upsell opportunities, maintain CRM pipelines, and support onboarding. The role requires territory management, extensive travel, quota achievement, strong communication, negotiation, presentation, and relationship-building skills, along with outside sales experience and English and Dutch proficiency.

Executes risk-based IT regulatory and operational audits across Shift4’s regulated entities. Evaluates technology controls, identifies risks and gaps, prepares audit reports, validates remediation, maintains risk assessments, and advises management on control design, cybersecurity, resilience, regulatory readiness, and emerging technology risks. Collaborates with Internal Audit, IT, Compliance, Risk Management, and external auditors, while supporting SOX IT general controls activities.

The Senior Compliance Officer monitors regulatory developments, develops policies and procedures, supports compliance monitoring and testing, conducts AML risk assessments and vendor due diligence, prepares regulatory reports and responses, delivers training, coordinates compliance projects, and assists with licensing and mandatory reporting obligations.

Generate new business and support existing merchant clients by selling payment terminals, software, hardware, and professional services. Responsibilities include prospecting, cold calling, appointment setting, product demonstrations, deal closing, onboarding, account support, upselling, CRM management, pipeline reporting, and territory management. The role requires meeting sales quotas, building client relationships, understanding merchant acquiring statements, and traveling extensively within the assigned territory.

Drive new merchant acquisition for Shift4’s Point of Sale and payment products through prospecting, networking, appointments, demonstrations, upselling, and territory development. Build merchant relationships, qualify opportunities, close new accounts, meet sales quotas, maintain pipeline forecasts, and stay current on products and payments-industry developments.