Jobs at ServiceTrade

Leads and scales the Account Management organization across corporate and emerging customer segments. Responsibilities include recruiting and coaching teams, establishing KPIs and career paths, improving retention and expansion ARR, managing renewals and negotiations, forecasting in Salesforce, developing account-management playbooks, monitoring customer risk, and partnering cross-functionally to improve customer growth and lifetime value.

Lead development, testing, and maintenance of scalable accounting integrations using JavaScript, TypeScript, Node.js, and AWS serverless technologies. Design REST APIs, webhooks, OAuth flows, and event-driven systems that synchronize data with external accounting platforms. Diagnose complex issues, improve reliability and performance, document systems, and mentor junior engineers. Use AI-assisted development tools responsibly while managing multiple priorities and supporting high-volume integrations.

Engage prospects through outbound calls, email, and social media to introduce ServiceTrade’s SaaS platform. Qualify business problems, communicate product value and ROI, book software demonstrations for Account Executives, ensure effective sales handoffs, and meet monthly activity goals. The role provides training and serves as an entry point into a SaaS sales career.

Manage a portfolio of high-value SaaS customers, driving retention, adoption, renewals, expansion, and upsell revenue. Conduct business reviews, demonstrations, and growth planning; identify at-risk accounts; coordinate issue resolution across internal teams; negotiate renewal contracts; manage Salesforce pipelines and forecasts; and maintain accurate account records. The role requires consultative relationship management, quota achievement, strong presentations, and occasional customer travel.