Jobs at ServiceTitan

Generate new business through outbound calls and emails, qualify leads, conduct discovery conversations, and schedule product demonstrations for Account Executives. Manage sales activity and pipeline using sales technology, collaborate on sales strategies, and continuously improve through coaching, role-play, and feedback. The role includes structured onboarding and training in sales methodology, the trades industry, customer personas, and the company’s technology stack.

Partners with Enterprise Sales leaders to improve operational strategy, performance, forecasting, reporting, and process excellence. Owns dashboards, datasets, business reviews, analytical projects, and recurring reporting while identifying risks and opportunities. Collaborates across Sales, Revenue Operations, Enablement, IT, Finance, and Marketing, using AI to automate analysis and reporting. Requires strong quantitative, modeling, data visualization, project management, and stakeholder management skills, with hybrid attendance in Glendale, California.

Supports customer data migrations by analyzing source databases, interpreting structures, identifying and correcting data issues, and writing queries to reformat or transfer data. Works directly with customers and cross-functional teams to manage shifting deadlines, communicate project status, and ensure accurate, timely ServiceTitan data transfers.

Provides Tier 3 technical support and advanced troubleshooting for ServiceTitan customers and internal support teams. Specializes in Telecom, resolves complex workflow and configuration issues, identifies bugs, recommends escalations, coaches support agents, deescalates customers, and assists with incident management. The role requires deep product expertise, customer-facing communication, and availability for evening, weekend, and holiday coverage as needed.

Leads product management strategy and execution for agentic onboarding, customer success, support resolution, and product utilization. Manages and develops PMs, partners with engineering, design, data science, platform, and post-sales teams, and tracks metrics including time to value, adoption, resolution, and churn. Requires experience delivering complex multi-team strategies, B2B SaaS onboarding or activation improvements, and AI-powered or agentic products.

Manage a portfolio of approximately 75 customer accounts, serving as a strategic advisor and primary contact. Drive adoption, ROI, retention, advocacy, and measurable business outcomes through value plans, usage analysis, training, and proactive engagement. Collaborate with Support, Product, Onboarding, and Sales to resolve escalations and communicate customer feedback. Maintain account documentation, manage follow-ups, and identify opportunities and risks. Travel up to 10% for client meetings, site visits, and team collaboration.

Manage long-term relationships and success for strategic enterprise and franchise accounts. Build executive partnerships, drive product adoption, coach users, oversee onboarding, analyze engagement data, deliver business reviews, manage enhancement requests, resolve escalations, and identify customer experience improvements. Collaborate cross-functionally with product teams while serving as a subject matter expert and proactive advisor to customers.

Own security outcomes for an engineering portfolio across application and cloud security. Lead threat modeling, architecture reviews, risk prioritization, remediation, secure coding, cloud and IaC security, and adoption of security scanning tools. Partner with engineering leaders, coach security champions, support incident response, provide hands-on remediation, and feed portfolio insights into security strategy and platform patterns. The role spans SaaS code, pipelines, identity, infrastructure, data, containers, Kubernetes, and AI-enabled systems.

Lead technical vision and major technical decisions for the squad; mentor engineers; run design and code reviews; improve engineering quality; share knowledge via talks/blogs; collaborate with product, customers, partners, and leaders.

Lead and grow a distributed Data Foundations team building data ingestion, quality, and cost-management for the data platform. Provide hands-on technical leadership and architecture (Kafka, Snowflake, Airflow), own monitoring/ops and on-call, drive data governance, collaborate with product and business stakeholders, and optimize cost and reliability.

Own pipeline analytics, forecasting, dashboards, and GTM operating cadence for Property Care. Partner with Sales, SDR, Onboarding, Product, Marketing, and RevOps on territory planning, quota capacity, value stories, sales enablement, and sales-to-onboarding improvements. Design and scale an outbound motion, analyze conversion data, and lead strategic initiatives from identification through execution.

Define the technical vision and architecture for ServiceTitan’s reliability and infrastructure platform. Lead Kubernetes, observability, SLO, incident management, cloud, distributed systems, and CI/CD initiatives at organizational scale. Establish reliability standards, identify systemic risks, drive cross-team remediation, and promote AI-assisted SRE tooling. Partner with engineering leadership, mentor senior engineers, contribute to hiring, and improve incident response and operational practices across the organization.

Lead major feature development by architecting, designing, and implementing user-facing products end to end. Collaborate with product managers, designers, engineers, customers, and partners; contribute to requirements, mentorship, and supervision. Develop primarily on the Microsoft .NET stack, use data-driven product approaches, and apply testing, debugging, profiling, and technical communication skills.

Supports Marketing and Revenue Operations through funnel performance analysis, ROI modeling, forecasting, reporting, and planning. Builds SQL and Tableau datasets and dashboards, owns recurring business reviews, leads special projects, identifies risks and opportunities, and delivers recommendations to leadership. Uses AI to automate reporting and analysis, documents processes, and supports cross-functional execution and peer onboarding.

Leads the mobile engineering organization responsible for ServiceTitan’s iOS and Android applications. Owns app performance, reliability, release quality, modernization, engineering processes, and predictable delivery. Manages engineering managers, develops leadership talent, partners with Product and Design, drives technical direction, supports recruiting, and ensures mobile initiatives deliver business outcomes at scale.

Principal Engineer responsible for defining technical vision, designing and delivering large-scale distributed systems, writing production code, and guiding major architectural decisions. The role establishes engineering standards, develops reusable systems, mentors senior engineers, supports roadmap and resource planning, and contributes to technical hiring. Key work includes cloud infrastructure, data architecture, AI/ML and LLM systems, monolith-to-microservices migrations, scalability, reliability, security, performance, and observability.

Lead end-to-end product design for Homh, a consumer home-services booking platform. Conduct user research, map journeys, prototype and test AI-powered experiences, and design trustworthy human-AI interactions that improve booking conversion and repeat usage. Collaborate with product, engineering, operations, and research teams to ship high-quality solutions. Mentor designers, provide design direction, advocate for users, and influence product strategy.

Own strategic customer relationships, adoption, outcomes, renewals, and expansion for enterprise accounts. Lead executive business reviews and escalations while diagnosing technical issues hands-on. Design ServiceTitan configurations, workflows, reporting, data solutions, and integrations; collaborate with Implementation, Support, Product, and Engineering to resolve issues. Use SQL, reporting, and AI tools to identify patterns, create scalable solutions, and develop reusable documentation and enablement assets.

Engineer enterprise identity governance across Okta, Lumos, and Veza. Design authentication, authorization, entitlement, access request, privileged access, and lifecycle governance; automate access reviews, compliance evidence, remediation, and non-human identity controls. Build identity analytics to detect excessive access, orphaned accounts, identity drift, and shadow identities. Partner with engineering, security, system owners, auditors, and vendors to implement least-privilege, time-bound access and audit-ready controls.

Own the technical vision and architecture for ServiceTitan’s iOS and Android mobile platform. Design scalable, reliable, secure, and high-performing systems; modernize monolithic codebases; improve observability, developer productivity, CI/CD, testing, and release processes. Mentor engineers, influence mobile strategy, define success metrics, support recruiting, and collaborate with cross-functional stakeholders. The role is approximately 60% development and requires expertise in native mobile development, performance engineering, modular architectures, and cloud-supported mobile backends.