Jobs at ServiceTitan

The Principal Software Engineer will design a semantic model architecture for data products, ensure performance, and lead technical initiatives while collaborating with teams to optimize data consumption across the platform.

The Senior Business Analyst will drive process improvements, manage projects, analyze workflows, and collaborate with stakeholders to enhance post-sales functions.

Lead complex people-analytics work: design actionable dashboards, apply rigorous research methods, translate analysis for executives, advise HR leaders, build AI-driven workflows, and work hands-on with Visier, Snowflake, SQL, and Python/R.

Manage ~100 accounts as the preferred Customer Success Manager, driving customer adoption, ROI, retention and growth through proactive and reactive engagement, training, data-driven campaigns, escalation mitigation, and cross-functional project coordination.

Drive product adoption and revenue by engaging existing customers, generating pipeline, booking demos for Pro Account Executives, and conducting high-volume outbound calls (~30/day). Discover customer needs, build rapport, collaborate with AEs, maintain accurate CRM/activity records, assist with reporting and ad-hoc requests, and support campaign execution and onsite visits.

The Senior Analyst of People Analytics will manage Visier platform, support data pipelines, validate data accuracy, and develop self-service dashboards ensuring analytical integrity across employee lifecycle processes.

The Salesforce Engineer develops Salesforce solutions, integrates AI tools, designs scalable systems, collaborates with stakeholders, and applies extensive billing system expertise.

The Senior Salesforce Developer will create Salesforce solutions, integrate AI tools, and collaborate with stakeholders to enhance billing systems and streamline workflows with financial ERP systems.

Lead the technical vision and decisions for a squad, mentor engineers, enforce technical quality via design and code reviews, communicate with stakeholders, and share expertise through talks or writing.

The Senior Business Analyst will handle post-sales operations, support issue resolution, improve revenue systems, and collaborate cross-functionally. Responsibilities include documenting workflows, performing data analysis, executing UAT, and managing BAU requests.

Lead the technical direction of an engineering team, making major technical decisions, mentoring engineers, and improving technical quality through reviews and effective communication.

As a Salesforce Developer, you will design and develop solutions on Salesforce for contact center operations, integrate telephony systems, implement AI models, and ensure data integrity while collaborating with teams to enhance customer interactions and operational efficiency.

As a Talent Business Partner, you'll lead full-cycle recruiting, align with hiring managers on strategies, and enhance candidate experience while fostering diversity and continuous improvement.

The Enterprise Implementation Consultant manages client implementation projects, ensuring quality, conducting training, and optimizing the ServiceTitan platform for clients in the Home Services industry.

Manage a portfolio of ~20 enterprise Max customers as an executive-facing strategic advisor. Develop Executive Success Plans, conduct business reviews and onsite workshops, drive automation adoption and retention, identify risks, use data to recommend expansions, and partner with specialists and product to deliver measurable growth. ~30% travel.

Manage long-term success of strategic, multi-location accounts by building executive relationships, driving product adoption, coaching users, managing enhancements, analyzing engagement KPIs, leading escalations, and presenting business reviews to reinforce product value.

Administer and govern the Snowflake-centered data platform and related tools (Databricks, Fivetran, dbt, Airflow, Monte Carlo). Optimize performance, implement data security (dynamic masking, RLS, SSO/SAML), automate operations with Python/SQL, monitor costs and resource usage, and optionally manage Tableau Cloud.

Manage end-to-end customer data imports: extract, clean, format, and load data into the platform. Validate accuracy, engage customers to resolve issues, meet implementation deadlines, and help develop process improvements and tooling (including AI-assisted methods) to scale imports.

Serve as primary CSM for ~100 accounts, build senior relationships, drive adoption and ROI of ServiceTitan, prevent churn, provide training, analyze usage data, manage escalations, and identify upsell opportunities to retain and grow revenue.

Lead technical direction in engineering team, own technical vision, provide mentorship, and improve code quality through reviews. Requires extensive experience with Microsoft .NET technologies and strong communication skills.