Jobs at ServiceTitan

Manage approximately 35 high-touch enterprise customer accounts, build senior-level relationships, drive product adoption and value, identify upselling and cross-selling opportunities, analyze engagement data and KPIs, solve complex customer problems, improve customer experiences, and mentor team members. The role requires strong account or project management, communication, organization, analytical, and leadership skills, with less than 15% nationwide travel.

Guide technical implementation of next-generation native Android applications. Architect mobile applications and frameworks, make technology decisions, solve complex engineering problems, collaborate across teams, mentor others, and improve development workflows using AI and LLM tools. The role requires expert Kotlin development, Android framework expertise, GraphQL experience, and strong mobile architecture skills, with preferred knowledge of KMM, Jetpack Compose, MVI, CI/CD, and automated testing.

Own go-to-market strategy, product positioning, full-funnel demand generation, and inbound pipeline growth for ServiceTitan’s Property Care and Pest products. Develop pipeline plans and budgets, coordinate campaigns and launches across Marketing, Sales, Product, and RevOps, and monitor funnel performance, attribution, lead quality, and conversion. Report results to senior leadership while influencing cross-functional teams and supporting scalable revenue growth.

Lead architectural vision and delivery for complex, scalable SaaS systems. Design cloud-native distributed systems using Docker and Kubernetes, develop foundational abstractions, reduce technical debt, and drive engineering best practices. Partner with Product, Design, and Engineering leadership, mentor senior engineers, and contribute to hiring. Apply deep C# and .NET expertise, performance analysis, debugging, and AI-assisted development, including production LLM integrations.

Manage approximately 35 high-touch enterprise customer accounts, building senior-level relationships and helping customers maximize software value. Analyze product usage and engagement data, coach customers on best practices, identify upsell and cross-sell opportunities, solve complex problems, and improve customer experiences. Report KPIs, collaborate on product and process improvements, and mentor new team members.

Own the architecture and evolution of ServiceTitan’s semantic modeling layer as the foundation for reporting, analytics, and AI products. Define modeling, governance, versioning, testing, and platform standards; optimize query performance, materialization, scalability, and cost; and enable self-service metric development. Partner across data foundations, reporting, and AI teams, lead architecture decisions, mentor engineers, align stakeholders, and advance AI-assisted engineering practices.

Own approximately 100 customer accounts as their primary success contact, driving adoption, ROI, retention, renewals, expansion, and advocacy. Responsibilities include proactive and reactive engagement, customer training, issue resolution, escalation management, health monitoring, data-informed outreach, project coordination, feedback collection, and cross-functional collaboration. The role requires strong communication, organization, problem-solving, and customer relationship skills in a remote environment.

Build and maintain scalable, fault-tolerant data platform components. Implement semantic modeling and data sharing, curate dbt semantic models, optimize query performance and distributed storage, build ETL/streaming pipelines, ensure code quality and observability, and participate in on-call rotations to maintain platform reliability.

Manage approximately 35 enterprise customer accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, and increase product value. Analyze engagement data, report KPIs, identify upselling and cross-selling opportunities, improve customer and product processes, and mentor team members. Requires strong communication, organization, project management, multitasking, leadership, and data analysis skills, with less than 15% nationwide travel.

Develop and execute customer community content strategies across ServiceTitan, Aspire, and FieldRoutes. Manage content calendars, monitor and route escalations, foster customer engagement, analyze community insights, and collaborate cross-functionally to resolve issues. Lead the employee advocacy program, including content sourcing, employee enablement, participation growth, reporting, and performance analysis. Maintain community guidelines, share best practices, and provide peer coaching to junior team members.

Lead the technical vision for test automation and quality architecture across cloud, web, and mobile systems. Design scalable testing frameworks, integrate automation into CI/CD pipelines, analyze quality metrics, mentor engineers, guide technical decisions, and communicate outcomes to engineering leadership. The role emphasizes Playwright with TypeScript, Maestro with YAML, API and integration testing, system validation, and AI-first automation practices.

Own reliability and infrastructure for large-scale cloud applications. Operate Kubernetes platforms, cloud networking, observability, alerting, CI/CD, automation, and on-call incident response. Define SLIs, SLOs, error budgets, and non-functional requirements; investigate root causes and drive remediation. Partner with engineering teams on architecture, promote reliability best practices, maintain runbooks, and use AI-assisted tools to automate investigations and infrastructure improvements.

Manages an outbound sales development team, overseeing performance, pipeline creation, strategy, coaching, recruiting, onboarding, reporting, and sales technology adoption. The role leads SDR objectives, monitors operational and financial KPIs, conducts one-on-ones, motivates team members, and collaborates with senior leadership to build a high-performing outbound sales organization.

Generate outbound business opportunities through calls and emails, qualify prospects, conduct discovery conversations, schedule product demonstrations, and support Account Executives with sales strategies. The role includes learning sales methodologies and technology, managing pipelines, participating in coaching, and continuously improving communication and sales skills.

Provides tier 3 technical support and escalation assistance for ServiceTitan’s SaaS platform. Troubleshoots complex customer and internal support issues, designs workflow solutions, identifies bugs, partners with specialists and developers, and coaches support agents. The role requires deep product expertise, strong communication, customer de-escalation skills, troubleshooting ability, and proficiency with support tools, spreadsheets, and basic SQL.

Manages and develops an outbound Sales Development Representative team. Responsibilities include setting performance objectives, monitoring pipeline and KPIs, shaping outbound strategy, coaching SDRs, recruiting and onboarding team members, conducting one-on-ones, reporting to senior management, and evaluating sales technologies. The role requires outbound cold-calling expertise, SDR management experience, strong communication, analytical ability, and proficiency with Salesforce; Salesloft experience is preferred.

Leads outbound sales development management for the residential SDR organization. Responsibilities include managing managers, driving quota attainment, implementing sales processes and best practices, monitoring pipeline and performance metrics, recruiting and onboarding team members, coaching managers and SDRs, reporting KPIs, and evaluating sales technologies. The role partners with sales leadership to build a high-performing team and improve outbound pipeline generation.

Define the technical vision and architecture for ServiceTitan’s reliability and infrastructure platform. Lead Kubernetes, observability, SLO, incident management, cloud, distributed systems, and CI/CD initiatives at organizational scale. Establish reliability standards, identify systemic risks, drive cross-team remediation, and promote AI-assisted SRE tooling. Partner with engineering leadership, mentor senior engineers, contribute to hiring, and improve incident response and operational practices across the organization.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.