Jobs at ServiceTitan

Lead product strategy and roadmap for the Exteriors vertical, owning end-to-end product development. Drive customer discovery, design AI-powered automation and recommendations, set measurable multi-quarter goals, and coordinate cross-functional teams to deliver business value for roofing, siding, gutters, and windows contractors.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.

Lead ownership of the Salesforce platform with emphasis on CPQ and Billing: design and deliver Apex/LWC/Flow solutions, manage integrations (REST/SOAP, platform events, middleware), run CI/CD, enforce development best practices, mentor engineers, and apply AI-assisted tools to accelerate delivery.

Lead architecture, design, and end-to-end implementation of user-facing features. Collaborate with product, design, and engineering teams to prototype and deliver features. Split time between hands-on development (70%) and requirements, mentorship, and supervision (30%). Communicate with customers and partners to inform product decisions.

Evaluate and score customer phone, email, and chat interactions; complete daily audit quotas; analyze trends and root causes; produce dashboards and reports; partner with stakeholders to drive QA improvements; support GSS Quality Program, calibrations, playbooks, and call libraries; train staff and use AI-assisted tools for quality optimization.

Lead and grow the Outbound SDR team: recruit, onboard, coach, and manage performance. Build outbound strategy and processes, monitor metrics and pipeline, run 1:1s, report KPIs, evaluate sales enablement tech, and motivate the team to drive pipeline creation.

The Customer Success Manager enhances customer satisfaction by managing accounts, resolving issues, guiding product utilization, and fostering long-term relationships to ensure client success with ServiceTitan.

Design, build, and operate batch and real-time data ingestion and transformation pipelines. Develop platform components (storage, compute, pipelines), monitoring, alerting, and data-quality tooling. Diagnose production issues, participate in on-call rotations, and build AI-powered agents to automate engineering and operational tasks.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Design, maintain, and troubleshoot custom report layouts in Aspire's Web Report Designer. Create calculated fields, guide clients/internal staff on layout best practices, coordinate with QA and Dev, and foster collaborative team communication and continuous improvement.

Design, develop, test, deploy and support Workday and third-party integrations (inbound/outbound). Monitor integration health, troubleshoot failures, produce technical specs and reports, lead integration projects, participate in release testing, and collaborate with stakeholders to align on enterprise systems strategy.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and MuleSoft. Architect REST/SOAP APIs, develop connectors, monitor integrations, implement error handling, integrate AI/ML APIs for enrichment, lead integration projects, produce documentation, and support cross-functional stakeholders across Finance, HR, and Operations.

Lead design and implementation of a scalable data platform: build semantic models, optimize query performance, enable data sharing, engineer ETL/streaming pipelines, enforce observability and testing, and participate in on-call operations.

Provide production support and system ownership for Workday Financials across P2P, R2R, Tax, and Treasury. Triage and resolve tickets, support month-end close activities, manage security/access, build reports, handle incidents, maintain documentation, manage releases, and support functional/technical Workday implementations and integrations.

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

The Marketing Development Representative identifies and engages prospective customers, qualifies leads, and sets meetings with Account Executives to drive sales success.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

The Marketing Development Representative builds a sales pipeline, converts leads, and sets up product demos for the Account Executive, focusing on communication and collaboration with potential customers.

Responsible for outbound prospecting (calls and emails), qualifying leads through discovery conversations, scheduling demos for Account Executives, managing pipeline with sales tools, and collaborating with AEs to support revenue growth while continuously improving through coaching and training.

Drive product adoption and revenue by engaging existing customers, building pipeline, booking demos, and supporting Pro Account Executives. Perform high-volume outbound calls and personalized emails, uncover customer pain points, log activities accurately, assist with reporting and cross-team liaison, and travel domestically for onsite visits.