Jobs at ServiceTitan

Lead AI/ML initiatives, develop and deploy models, manage teams, and align projects with business goals while educating stakeholders on AI/ML benefits.

As a Sales Development Representative, you'll qualify leads, schedule demos, and engage clients to drive revenue growth while receiving extensive training.

Build and maintain end-to-end and component tests (Playwright, Cypress) and K6 performance tests, integrate automated suites into CI/CD, use AI-assisted workflows (Claude) for test creation and debugging, perform exploratory validation, document defects in Jira, and participate in agile ceremonies to support scheduling, routing, and dispatch features.

Lead and optimize HR operations for the Armenia office: implement ARMSoft, automate processes, ensure compliance with Armenian Labor Code, manage the local HR Ops team, track operational metrics, partner with COEs and Legal, and scale best practices across the company.

Lead end-to-end execution of compensation cycles, conduct market analysis, design compensation programs, and partner with cross-functional teams to ensure clarity and efficiency in compensation strategies.

Lead the engineering team at ServiceTitan, owning technical vision, improving systems, mentoring engineers, and collaborating with cross-functional teams to enhance product performance and reliability.

Assist customers with software support via various communication channels, become a product expert, and influence product improvements based on customer feedback.

The Principal Executive Recruiter leads full-cycle searches for senior executives, acts as a strategic advisor to C-suite, and builds a talent pipeline while utilizing market intelligence. This role involves managing confidential searches and presenting detailed candidate data to senior leaders.

The Customer Success Manager will manage a portfolio of enterprise accounts, ensuring client satisfaction and maximizing software value through coaching, relationship management, and data analysis.

Lead the Core Platform Infrastructure team to design, build, and operate large-scale distributed systems, messaging and async frameworks, and an internal developer platform. Drive architecture, reliability (SLOs, monitoring, performance), developer productivity tooling, and AI-assisted engineering workflows. Hire, mentor, and partner with principal engineers and product leaders to standardize platform patterns and scale platform capabilities across the organization.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.

Lead ownership of the Salesforce platform with emphasis on CPQ and Billing: design and deliver Apex/LWC/Flow solutions, manage integrations (REST/SOAP, platform events, middleware), run CI/CD, enforce development best practices, mentor engineers, and apply AI-assisted tools to accelerate delivery.

Lead product strategy and roadmap for the Exteriors vertical, owning end-to-end product development. Drive customer discovery, design AI-powered automation and recommendations, set measurable multi-quarter goals, and coordinate cross-functional teams to deliver business value for roofing, siding, gutters, and windows contractors.

Lead architecture, design, and end-to-end implementation of user-facing features. Collaborate with product, design, and engineering teams to prototype and deliver features. Split time between hands-on development (70%) and requirements, mentorship, and supervision (30%). Communicate with customers and partners to inform product decisions.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Design, maintain, and troubleshoot custom report layouts in Aspire's Web Report Designer. Create calculated fields, guide clients/internal staff on layout best practices, coordinate with QA and Dev, and foster collaborative team communication and continuous improvement.

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

Lead design and implementation of a scalable data platform: build semantic models, optimize query performance, enable data sharing, engineer ETL/streaming pipelines, enforce observability and testing, and participate in on-call operations.

Design, develop, test, deploy and support Workday and third-party integrations (inbound/outbound). Monitor integration health, troubleshoot failures, produce technical specs and reports, lead integration projects, participate in release testing, and collaborate with stakeholders to align on enterprise systems strategy.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and MuleSoft. Architect REST/SOAP APIs, develop connectors, monitor integrations, implement error handling, integrate AI/ML APIs for enrichment, lead integration projects, produce documentation, and support cross-functional stakeholders across Finance, HR, and Operations.