Jobs at ServiceTitan

Lead full-cycle recruiting by partnering with hiring managers, developing talent attraction strategies, sourcing candidates, managing hiring processes, promoting diversity and inclusion, ensuring process adherence, improving recruiting practices, and presenting strategies and results to senior stakeholders. The role requires managing multiple high-priority technology-company openings while delivering a strong candidate experience.

Manage a team of 6–9 Implementation Managers overseeing SMB customer implementations. Responsibilities include pipeline management, quarterly goal achievement, process compliance, customer escalation resolution, cross-functional process development, partner implementation programs, and employee coaching, training, performance management, and hiring. The role requires experience in software implementation, client relationship management, people management, project management, and strategic planning.

Manage existing customer accounts post-sale, identify upsell opportunities, conduct discovery and product demonstrations, negotiate agreements, and drive adoption of SaaS modules. Build sales pipelines, forecast revenue, meet monthly targets, and collaborate with Product, Solution Engineering, Onboarding, Adoption, and Customer Success teams. The role requires consultative selling to external customers, including C-suite stakeholders, with responsibility for retention and expansion.

Own onboarding, hypercare, ongoing optimization, and success for Marketing Pro customers. Manage multiple residential and commercial service-company accounts, analyze usage data, resolve issues, provide specialized support, and drive retention, referrals, and product adoption. Collaborate with Customer Success Managers and Product teams to communicate customer feedback and improve the product experience.

Manage five-week customer software implementations from kickoff through go-live. Serve as the workflow-focused customer contact, maintain project materials and schedules, mitigate implementation risks, lead working sessions and office hours, demonstrate best practices, and troubleshoot software and hardware issues involving ServiceTitan and integrated applications.

Manage multiple customer implementations from kickoff through go-live. Maintain project schedules and materials, identify and mitigate risks, conduct customer working sessions and feature demonstrations, troubleshoot ServiceTitan and integrated software or hardware issues, and support escalations and at-risk accounts. The role requires strong project management, customer relationship, critical-thinking, and troubleshooting skills, with ServiceTitan or home-service industry experience preferred.

Lead global compensation strategy, including bonus, long-term incentive, equity, compensation structures, modeling, budgets, tools, and enablement. Partner with Finance, Legal, Talent Management, recruiting, and business leaders on program design, board approvals, pay-for-performance, offers, and employee understanding. Monitor market trends, pay transparency legislation, AI developments, and workforce shifts while improving compensation technology, automation, and employee and manager experiences.

Manage end-to-end onboarding for multiple SDR cohorts, create and deliver structured playbooks and trainings, optimize SDR tech stack usage, run enablement projects and workshops, measure ramp performance using data and iterate to improve outcomes. Partner with SDR leadership, Marketing, and Operations to accelerate ramp time and drive pipeline generation.

Build and evolve the Anvil design system through React and TypeScript UI engineering, reusable libraries, components, tooling, automation, testing, documentation, and CI/CD improvements. Partner with Design, Engineering, and Product teams to improve scalable, accessible, adaptive UI development. Leverage AI tools to enhance design and engineering workflows, maintain repository integrity, define standards, propose component architectures, monitor adoption, and communicate design trade-offs.

Lead design, development, deployment, and scaling of cloud infrastructure and SRE tooling. Build automation, CI/CD, observability, capacity planning, and reliability improvements; collaborate with product teams to define non-functional requirements and resolve production issues.

Build and manage a sales pipeline through outbound calls, emails, account-based outreach, discovery, and product demonstrations. Identify cross-sell and upsell opportunities among existing and prospective customers, partner with Account Managers and Sales teams, maintain accurate CRM and pipeline data, support reporting, represent the company at industry events, and share best practices with peers. Domestic travel is required, including frequent tradeshow trips.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

Designs and operates cloud-based reliability infrastructure, including Kubernetes platforms, observability dashboards, alerting, cloud networking, CI/CD, automation, and incident response. Defines scalability and availability requirements, performs root-cause analysis, improves production reliability, uses AI-assisted engineering tools, and partners with engineering teams on architecture and operational best practices. Participates in on-call rotations and maintains runbooks and documentation.

Define the technical vision and architecture for ServiceTitan’s reliability and infrastructure platform. Lead Kubernetes, observability, SLO, incident management, cloud, distributed systems, and CI/CD initiatives at organizational scale. Establish reliability standards, identify systemic risks, drive cross-team remediation, and promote AI-assisted SRE tooling. Partner with engineering leadership, mentor senior engineers, contribute to hiring, and improve incident response and operational practices across the organization.

Generate enterprise pipeline through outbound calling, inbound lead qualification, strategic prospect engagement, campaign management, needs assessment, demo scheduling, and sales-cycle support. Maintain account and deal organization, collaborate with internal teams, identify market opportunities, and meet individual quotas and conversion metrics. The role supports complex enterprise sales cycles and may require travel, with hybrid office attendance for candidates near a hub.

Generate new business through outbound calls and emails, qualify leads, conduct discovery conversations, and schedule product demonstrations for Account Executives. Manage sales activity and pipeline using sales technology, collaborate on sales strategies, and continuously improve through coaching, role-play, and feedback. The role includes structured onboarding and training in sales methodology, the trades industry, customer personas, and the company’s technology stack.

Drive adoption and revenue growth among existing ServiceTitan customers by prospecting for add-on products, conducting approximately 30 outbound calls daily, sending personalized emails, identifying customer needs, booking demonstrations, and supporting Pro Account Executives. Maintain accurate records, contribute to campaign reporting, coordinate with internal teams, and travel domestically 30% for onsite visits.

Generate pipeline and revenue by engaging existing ServiceTitan customers, identifying unmet needs, demonstrating add-on products, booking calls for Account Executives, maintaining accurate records, supporting campaigns, and collaborating with sales, customer success, and support teams. The role involves approximately 30 outbound calls daily, personalized email outreach, discovery, objection handling, and domestic travel for onsite visits.

Generate outbound business opportunities through calls and emails, qualify prospects, conduct discovery conversations, schedule product demonstrations, and support Account Executives with sales strategies. The role includes learning sales methodologies and technology, managing pipelines, participating in coaching, and continuously improving communication and sales skills.

Design, build, and maintain scalable, fault-tolerant data platform components. Implement semantic modeling (dbt/dbt MetricFlow), optimize query performance, build ETL/streaming pipelines, ensure observability and data quality, participate in on-call rotations, and collaborate cross-functionally to enable governed data sharing.