Jobs at ServiceTitan

Supports Armenia office operations by managing front desk coverage, visitors, office supplies, meals, mail, deliveries, space organization, security, events, and vendor communications. Improves administrative processes using AI and automation tools, prioritizes daily tasks, handles emergencies, and provides a welcoming experience for employees and guests. Requires Armenian and English fluency, strong organization, multitasking, decision-making, and proficiency with Google Docs and Microsoft Office.

Analyzes and prepares customer data for successful migration to ServiceTitan. Works directly with customers to understand source databases, identify data issues, interpret database structures, and map data to ServiceTitan’s model. Writes queries to correct, reformat, and transfer data while coordinating with engineers, implementation teams, and onboarders. Manages shifting priorities, deadlines, project updates, and cross-functional communication to ensure accurate, timely data delivery.

Supports the planning and execution of tradeshows, field marketing events, customer programs, and the Pantheon user conference. Responsibilities include event registrations, booth orders, vendor coordination, resource allocation, swag and supply inventory, shipping logistics, event software administration, expense management, budget tracking, and related projects. The role requires strong organization, communication, problem-solving, customer service, and willingness to perform physical event setup tasks.

Define the technical vision and architecture for ServiceTitan’s reliability and infrastructure platform. Lead Kubernetes, observability, SLO, incident management, cloud, distributed systems, and CI/CD initiatives at organizational scale. Establish reliability standards, identify systemic risks, drive cross-team remediation, and promote AI-assisted SRE tooling. Partner with engineering leadership, mentor senior engineers, contribute to hiring, and improve incident response and operational practices across the organization.

Own reliability and infrastructure for large-scale cloud applications. Responsibilities include operating Kubernetes platforms, managing AWS/Azure infrastructure and networking, building observability dashboards and SLO-based alerting, responding to incidents, performing root-cause analysis, automating operational work, supporting CI/CD, defining non-functional requirements, and guiding engineering teams on reliability best practices. The role also requires applying AI-assisted tools to automate investigations and fixes and participating in on-call rotations.

Generates and qualifies sales opportunities through high-volume, multichannel outreach, discovery calls, and demo scheduling. Manages prospecting activity and pipeline using sales technology, collaborates with Account Executives on qualified opportunities, and continuously improves through coaching and feedback. The role includes structured enablement and training on the trades industry, customer personas, Salesforce, Salesloft, Gong, and ChiliPiper.

Designs and operates cloud-based reliability infrastructure, including Kubernetes platforms, observability dashboards, alerting, cloud networking, CI/CD, automation, and incident response. Defines scalability and availability requirements, performs root-cause analysis, improves production reliability, uses AI-assisted engineering tools, and partners with engineering teams on architecture and operational best practices. Participates in on-call rotations and maintains runbooks and documentation.

Supports enterprise sales development by generating outbound pipeline, qualifying inbound leads, conducting needs assessments, scheduling demos, managing campaigns, and assisting with deal organization. The role requires enterprise-level sales experience, strong communication skills, familiarity with presentation and productivity tools, and collaboration with internal teams. It offers exposure to strategic accounts and uses Salesforce, Gong, and related sales enablement technologies.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Manage a portfolio of residential and commercial service company accounts, driving Pro Product adoption, retention, customer success, and return on investment. Analyze adoption data and account trends, provide tailored solutions and specialized support, assess product fit, and collaborate with implementation, account management, product, and customer success teams. The role also gathers customer feedback, supports product improvements, and promotes positive customer outcomes and future adoption.

Generate and qualify enterprise sales opportunities through outbound calling, inbound lead follow-up, campaigns, trade shows, and conferences. Support prospects throughout the sales cycle, conduct needs assessments, schedule demos, organize deals, coordinate internal stakeholders, and maintain pipeline accountability against quotas and conversion metrics. The role requires experience selling into complex enterprise organizations, strong communication skills, and proficiency with sales and productivity tools.

Lead strategy and execution for ServiceTitan's Fintech product suite, owning roadmap, P&L, and product delivery for payments and embedded finance. Manage product teams, partner with engineering, negotiate commercial partnerships with processors and lenders, drive adoption and revenue, ensure compliance and risk controls, and report performance to executive leadership.

Owns sales enablement strategy and change management for high-priority Upsell and Fintech initiatives. Responsibilities include prioritizing initiatives, coordinating cross-functional planning, translating product and process changes into training and communications, creating enablement content, delivering training, aligning senior stakeholders, and measuring adoption and effectiveness. Requires enablement experience, sales or account management knowledge, strong communication, project prioritization, and proficiency with CRM, LMS, eLearning, and project tracking tools.

Advises Product, Sales, Implementations, and Customer Success using deep Property Care trade expertise. Represents the company at industry conferences, manages trade-organization relationships, develops market perspectives, supports prospect conversations, guides complex implementations, and translates customer feedback into product and business priorities. The role requires a former senior operator with direct oversight of operations and technology, enterprise-scale experience, strong market credibility, and fluency in service agreements, technician routing, route optimization, compliance, and multi-location operations.

Leads sales compensation strategy and operations across more than 500 production roles. Develops and evaluates incentive plans, benchmarks industry practices, presents recommendations to senior leaders, manages payouts and accruals, improves processes through automation and AI, and partners with Sales, Finance, HR, and Operations. Directs and develops a high-performing compensation team.

Analyzes and interprets source databases, translates data into the company data model, and develops or maintains automated data import methods. Writes queries to correct, reformat, and transfer data; maintains scripts; communicates project status with internal teams and customers; and manages shifting priorities and deadlines to support accurate, timely data migration.

Lead and build a data science and analytics organization focused on operations and finance analytics. Define and execute an applied AI/ML roadmap (including LLMs and agentic systems), hire and mentor teams, partner with stakeholders to translate problems into production AI capabilities, and collaborate with data engineering and platform teams to ensure data quality, orchestration, and evaluation.

Lead end-to-end product design for AI-powered B2B SaaS experiences across desktop, tablet, and mobile. Conduct user research, design human-AI interaction patterns, prototype in Figma and AI-assisted tools, validate concepts, and ship high-quality solutions. Mentor designers, provide design direction, collaborate with product and engineering teams, advocate for users, and influence product strategy and roadmap decisions.

Own the long-term technical success of strategic enterprise accounts by advising on ServiceTitan configuration, workflows, integrations, and best practices. Build stakeholder relationships, lead technical discovery, resolve complex issues, support adoption, analyze usage data, deliver business reviews, and partner with Product, Engineering, and Support. Coach users, manage technical initiatives, maintain account records, and identify improvements that increase customer value and satisfaction.

Manages a SaaS Pro Sales team responsible for upselling products and services to existing customers. Oversees sales performance, forecasting, strategy, recruiting, onboarding, coaching, and customer relationships. Drives product adoption, retention, and customer success while partnering with Marketing, Product, Strategy, Customer Success, and Sales Leadership. Provides consultative guidance, influences product direction, and develops processes to improve team performance.