Jobs at ServiceTitan

Lead the Core Platform Infrastructure team to design, build, and operate large-scale distributed systems, messaging and async frameworks, and an internal developer platform. Drive architecture, reliability (SLOs, monitoring, performance), developer productivity tooling, and AI-assisted engineering workflows. Hire, mentor, and partner with principal engineers and product leaders to standardize platform patterns and scale platform capabilities across the organization.

Lead and build a data science team to develop production AI across operations and post-sales product experiences. Own roadmap, deploy agentic systems and forecasting, partner with stakeholders, ensure production reliability, evaluation, and business impact, and communicate results to executives.

Lead ownership of the Salesforce platform with emphasis on CPQ and Billing: design and deliver Apex/LWC/Flow solutions, manage integrations (REST/SOAP, platform events, middleware), run CI/CD, enforce development best practices, mentor engineers, and apply AI-assisted tools to accelerate delivery.

Lead product strategy and roadmap for the Exteriors vertical, owning end-to-end product development. Drive customer discovery, design AI-powered automation and recommendations, set measurable multi-quarter goals, and coordinate cross-functional teams to deliver business value for roofing, siding, gutters, and windows contractors.

Lead architecture, design, and end-to-end implementation of user-facing features. Collaborate with product, design, and engineering teams to prototype and deliver features. Split time between hands-on development (70%) and requirements, mentorship, and supervision (30%). Communicate with customers and partners to inform product decisions.

Lead a team of 8–10 Enterprise Customer Success Managers to drive retention, expansion, product adoption, and measurable ROI. Coach and develop CSMs, manage customer risk, set strategic priorities, collaborate cross-functionally, hire and scale the team, and champion customer feedback at the executive level.

Design, maintain, and troubleshoot custom report layouts in Aspire's Web Report Designer. Create calculated fields, guide clients/internal staff on layout best practices, coordinate with QA and Dev, and foster collaborative team communication and continuous improvement.

Drive post-sales operational excellence by analyzing workflows, designing scalable processes and solutions, owning projects end-to-end, writing user stories and specs, leading UAT, implementing KPIs, and partnering cross-functionally to improve revenue systems (Salesforce, Gainsight, Salesloft, Smartsheet).

Lead design and implementation of a scalable data platform: build semantic models, optimize query performance, enable data sharing, engineer ETL/streaming pipelines, enforce observability and testing, and participate in on-call operations.

Design, develop, test, deploy and support Workday and third-party integrations (inbound/outbound). Monitor integration health, troubleshoot failures, produce technical specs and reports, lead integration projects, participate in release testing, and collaborate with stakeholders to align on enterprise systems strategy.

Design, build, and maintain enterprise integrations and automation using Workato (primary) and MuleSoft. Architect REST/SOAP APIs, develop connectors, monitor integrations, implement error handling, integrate AI/ML APIs for enrichment, lead integration projects, produce documentation, and support cross-functional stakeholders across Finance, HR, and Operations.

Provide production support and system ownership for Workday Financials across P2P, R2R, Tax, and Treasury. Triage and resolve tickets, support month-end close activities, manage security/access, build reports, handle incidents, maintain documentation, manage releases, and support functional/technical Workday implementations and integrations.

Manage the Ads product and platform lifecycle, define AI strategies, drive measurement and insights, and lead a PM team for performance marketing.

The Content Marketing Lead will manage webinar operations, write promotional copy, host webinars, and collaborate with teams to drive marketing goals.

Lead product design for a class-leading SaaS across desktop, tablet, and mobile. Conduct discovery research, prototype in Figma, create journey maps and task flows, run user interviews and testing, collaborate with PMs and engineers, mentor junior designers, and drive user-centered product strategy to ship high-quality features.

Lead a cross-functional team to define and execute the product roadmap for Capacity Management and AI Virtual Agents. Own product lifecycle from research through launch, set KPIs for revenue and adoption, drive integrations via APIs, and apply ML/AI/IoT opportunities. Collaborate with R&D, go-to-market, and strategic partners to improve product-market fit and expand addressable market while resolving escalations and optimizing customer outcomes.

Designs and delivers onboarding and ongoing training for Global Support & Services. Builds playbooks, LMS content, and enablement assets; tracks certifications, adoption, and QA metrics. Facilitates sessions, supports GTM rollouts, leverages AI and enablement tech, and identifies knowledge gaps to improve learning programs and operations.

The Marketing Development Representative identifies and engages prospective customers, qualifies leads, and sets meetings with Account Executives to drive sales success.

The Marketing Development Representative builds a sales pipeline, converts leads, and sets up product demos for the Account Executive, focusing on communication and collaboration with potential customers.

Responsible for outbound prospecting (calls and emails), qualifying leads through discovery conversations, scheduling demos for Account Executives, managing pipeline with sales tools, and collaborating with AEs to support revenue growth while continuously improving through coaching and training.