Jobs at ServiceTitan

Manage long-term success of strategic, multi-location ServiceTitan customers through relationship building, training, adoption initiatives, product feedback, KPI analysis, escalations, business reviews, and onboarding support to drive satisfaction and evangelism.

Operate and modernize ServiceTitan’s production VoIP and telephony infrastructure to ensure 99.99%+ availability. Own SBCs, SIP trunking, media gateways, capacity planning, observability, incident response, interoperability testing, carrier/vendor management, compliance (e911, fraud detection), and automation (Python/Bash/Go). Participate in on-call rotation and collaborate with engineering and support teams to scale voice services and improve reliability.

Lead rotational revenue strategy and operations initiatives across segments and functions. Drive analytics-driven deep dives, own high-impact programs end-to-end, manage metrics and execution, partner cross-functionally (Product, Sales, Finance, Marketing), present recommendations to senior leaders, build durable frameworks and institutional knowledge, and adopt AI/automation to accelerate work.

Plan and execute multi-channel expansion campaigns to drive upsell, cross-sell, and product adoption across existing customers. Manage end-to-end campaign operations including audience segmentation, asset coordination, QA, deployment, performance tracking, and reporting. Collaborate cross-functionally to optimize campaigns and deliver measurable revenue growth.

Own onboarding, administration, configuration, and internal operational workflows for ServiceTitan Communications products. Define roadmaps, write PRDs and user stories, build AI-assisted prototypes, partner with cross-functional teams, and measure outcomes to reduce operational friction and improve adoption and reliability.

Lead and scale a global SRE team to ensure 4-9's availability, run 24x7 operations and incident command, own release management, capacity planning, performance tuning, and observability. Drive SRE practices, CI/CD, IaC, containerization, pre-production performance/DR constructs, and partner with engineering leadership to improve reliability, uptime, and operational processes.

Lead the design and implementation of end-to-end quality systems and testing frameworks. Own multiple testing layers (unit, integration, E2E, contract, performance, chaos), integrate automated tests into CI/CD, drive load/performance testing and monitoring, troubleshoot failures, apply AI tooling to improve workflows, and collaborate with engineers, PMs, and designers to improve coverage and reliability.

Qualify and engage prospects through outbound calls and emails, schedule product demos, conduct discovery conversations, manage pipeline with sales tools, and collaborate with Account Executives while continuously improving through coaching and training.

Lead design and execution of global compensation, bonus and equity programs; build modeling, tools, and enablement for offers, budgets, and manager/employee compensation visibility; partner with Finance, Legal, Talent Acquisition and business leaders to align pay-for-performance, ensure compliance and market competitiveness, and scale compensation architecture across regions.

Manage a portfolio of ~20 enterprise customers in the Max program as an executive-facing strategic advisor. Create Executive Success Plans, run business reviews, drive adoption and measurable growth, coordinate onsite executive engagement and field observation, partner with Max Specialists for onboarding and automation execution, and use data to recommend expansions and mitigate risk. ~30% national travel.

Sell Aspire’s SaaS business management software to enterprise customers: manage pipeline and forecasts, meet quotas, present value propositions, negotiate contracts, maintain Salesforce records, build stakeholder relationships, attend occasional tradeshows, and collaborate with sales, solutions, marketing, and product teams.

Serve as first point of contact for customers via phone, chat, email, and screen-share. Troubleshoot and resolve software and marketing-related issues, prevent escalations, use support tools (Salesforce Console, internal chatbot) to test and diagnose, and develop customer-friendly solutions. Become a product expert, analyze reports and customer activity, and communicate technical concepts clearly while prioritizing tasks in a fast-paced, feedback-driven environment.

Design, build, and maintain scalable, fault-tolerant data platform components. Implement semantic modeling (dbt/dbt MetricFlow), optimize query performance, build ETL/streaming pipelines, ensure observability and data quality, participate in on-call rotations, and collaborate cross-functionally to enable governed data sharing.

Build and maintain scalable, fault-tolerant data platform components. Implement semantic modeling and data sharing, curate dbt semantic models, optimize query performance and distributed storage, build ETL/streaming pipelines, ensure code quality and observability, and participate in on-call rotations to maintain platform reliability.

Provide front-line technical support for ServiceTitan customers via phone, chat, email, and screen-share; troubleshoot issues, prevent escalations, build product expertise, and explain marketing and technical concepts clearly while reviewing reports and customer data.

Lead the vision, strategy, and delivery for Communications Intelligence: build a cross-channel communications data platform, reporting, APIs, and Voice Intelligence. Define metrics, drive data quality and observability, design operational dashboards and workforce intelligence, prototype UX, align cross-functional teams, and mentor product peers to improve contact center outcomes and AI-powered insights.

Manage post-sales BAU operations: triage and resolve support tickets, document workflows, propose system changes, run UAT, write user stories, analyze data, and partner cross-functionally to improve Salesforce- and Gainsight-driven revenue processes.

The Principal Software Engineer will design a semantic model architecture for data products, ensure performance, and lead technical initiatives while collaborating with teams to optimize data consumption across the platform.

Drive product adoption and revenue by engaging existing customers, generating pipeline, booking demos for Pro Account Executives, and conducting high-volume outbound calls (~30/day). Discover customer needs, build rapport, collaborate with AEs, maintain accurate CRM/activity records, assist with reporting and ad-hoc requests, and support campaign execution and onsite visits.

Lead an 8-engineer Financing squad to build lending, credit, and capital-access products. Own projects end-to-end, mentor engineers, make critical design decisions for money-moving systems, ensure regulatory and audit compliance, partner with Product, Risk, and Compliance, support hiring, and promote AI-assisted development practices.