Lead Data Analyst

Ready to be a Titan?

We are passionate about leveraging data to bring innovative solutions to real-world challenges in the home services industry. As the world evolves, we need analysts who are proactive, detail-oriented, and excited to work on data-driven solutions that adapt to dynamic business needs. As a TI Data Analyst specializing in product analysis, data quality and integration, you will play a pivotal role in maintaining the integrity of our data ecosystem. Your work will empower teams to make informed decisions, enhance operational workflows, and deliver measurable results. If you're passionate about driving innovation through data and solving complex problems, this role is your opportunity to make an impact.

What you'll do:

• Investigate and Solve Data Challenges: Act as a data detective, diving deep into complex datasets to identify issues, root causes of anomalies, hypothesize solutions, test scenarios, and implement fixes.

• Drive Continuous Improvement: Proactively identify and implement opportunities to enhance data processes, streamline QA and data ingestion, and improve the overall quality and usability of data.

• Perform Advanced Data Analysis: Independently write and refine SQL queries to address business needs, enabling detailed analysis, uncovering trends, and generating actionable insights that support strategic decision-making

• Collaborate Across Teams: Work closely with Engineering, Operations, Sales, Product, etc to align business outcomes, data requirements, streamline workflows, and ensure seamless integration.

• Business Acumen and Action-Oriented: Demonstrate a strong ability to understand business needs, translate them into actionable data strategies, and deliver solutions that drive measurable outcomes.

• Assess Data Quality of New Sources: Evaluate and validate new data sources for accuracy, consistency, and completeness before integration into existing systems to ensure they meet organizational standards and requirements.

• Monitor and Maintain Data Quality: Conduct regular audits to identify inconsistencies, inaccuracies, or gaps in data, and recommend corrective actions to ensure data integrity.

• Establish and enforce data quality standards, policies, and frameworks Support Data Integration: Partner with data engineers to define and enforce data ingestion checkpoints, write transformation rules, and validate data workflows, ensuring alignment with governance and/or data QA frameworks.

• Document Data Processes: Maintain documentation of data sources, flows, and processes to ensure transparency and compliance.

• Design and Implement Data Quality Standards: Establish and enforce policies, procedures, and frameworks to maintain consistent and reliable data across all systems.

What you'll need:

• 7+ years of experience in data analysis or a related role

• Bachelor’s degree in Information Systems, Data Management, Business, or a related quantitative field

• Passion for Data Excellence: A strong commitment to ensuring the integrity and usability of data for impactful decision-making, driven by an innate curiosity to uncover insights and solve complex problems.

• Strong analytical skills with attention to detail and a proactive approach to problem-solving.

• Ability to interpret and present complex data in a clear and actionable manner.

• Excellent communication skills with a proven ability to influence technical and business stakeholders.

• SQL experience for data extraction and analysis. Strong project management skills and the ability to prioritize tasks effectively.

Nice-to-Have Skills:

• Experience with data management and governance practices, including data profiling, auditing, and compliance.

• Proficiency in data visualization tools and techniques.

• Experience in statistical analysis, causal inference, and forecasting

As a Data Analyst specializing in data quality and integration, you will play a pivotal role in maintaining the integrity of our data ecosystem. Your work will empower teams to make informed decisions, enhance operational workflows, and deliver measurable results. If you're passionate about driving innovation through data, this role is your opportunity to make an impact.

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, financial planning tools, Employee Assistance Program services, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.