Jobs at Service Credit Union

Designs, develops, integrates, and operationalizes AI and automation solutions across the credit union. Responsibilities include administering Microsoft Copilot, building AI assistants and RAG solutions, integrating APIs and enterprise systems, developing machine learning and analytics solutions, automating workflows, and deploying member-facing AI tools. The role also supports AI governance, regulatory compliance, risk assessments, reporting, and collaboration with technical and business teams.

Supports PMO project planning and execution, stakeholder coordination, governance, change requests, project metrics, dashboards, status reporting, and project documentation. Oversees initiatives, manages timelines, budgets, risks, dependencies, and deliverables, removes impediments, and maintains project platforms and collateral. Requires a bachelor's degree and 1–3 years of project management experience, with Agile experience and project management certification preferred.

Processes and reconciles loan payments, payoffs, deposits, general ledger entries, wires, withdrawals, and other member transactions. Resolves discrepancies and inquiries, maintains compliance with policies and regulations, supports quality control and workflow efficiency, and delivers responsive member service. The role also handles incoming and outgoing mail, supports reporting and departmental projects, assists with system testing and enhancements, and contributes to continuous process improvement.

Processes vehicle title management activities, including paid-off loan title releases, title research, insurance refund letters, MVD issue resolution, data entry, filing, scanning, and permission-to-ship workflows. Supports member service queues, audit preparation, reporting, and compliance with credit union policies, CFPB, NCUA, and state and federal regulations. Maintains operational efficiency, accuracy, documentation, and reliable service while collaborating with branches, departments, third parties, and overseas teams.

Designs, installs, maintains, and monitors enterprise LAN/WAN infrastructure across datacenters, branches, and remote locations. Configures routers, switches, firewalls, wireless systems, load balancers, and other network appliances; performs upgrades, backups, topology documentation, and complex routing and switching troubleshooting. Supports network-related helpdesk issues, designs redundant and scalable solutions, and participates in a weekly on-call rotation.

Guide members through consumer loan applications from inquiry to closing, including documentation, contract preparation, compliance review, fraud prevention, and follow-up. Originate loans, respond to member inquiries, promote loan protection and related products, and meet service-level and productivity goals. The role requires accurate processing, confidentiality, strong member service, critical thinking, schedule adherence, and collaboration in a fast-paced environment.

Leads organic social media strategy, editorial planning, storytelling, publishing, community management, and performance optimization. Manages social calendars, platform workflows, employee advocacy, social listening, and audience engagement while ensuring compliance with financial-services regulations. Develops and evaluates content, monitors reputational issues, analyzes performance metrics, and delivers monthly reporting. Collaborates with creative and internal teams to strengthen the credit union’s brand, community presence, and member experience.

Analyze, document, and map current and future-state business processes across departments. Identify inefficiencies, control gaps, and improvement opportunities; facilitate stakeholder meetings; support implementation planning, change communication, and follow-up; maintain process documentation and track improvement efforts to enhance operational consistency and service delivery.

Prepare and reconcile monthly financial statements; perform ALLL/CECL calculations; support investment and derivative accounting; conduct month-end analytics, ROI and proforma analyses; maintain accounting systems and templates; collaborate across departments and ensure GAAP compliance.

The Senior QA Engineer will design automated test suites, perform manual testing, and ensure the quality of .NET applications, APIs, and Salesforce. Responsibilities include CI/CD integration, API testing, and collaboration with development teams to enhance software quality and release confidence.