It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Business Process Improvement Analyst who will focus on identifying, analyzing, and documenting business processes across the organization to improve efficiency, consistency, and effectiveness. The Business Process Improvement Analyst will work closely with stakeholders to gather requirements, map current and future state workflows, and maintain clear process documentation that supports operational improvement and informed decision-making.
“Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to member experience.”
Compensation: Starting at $64,000. Negotiable with experience.
Hours: Monday - Friday 8:30a.m.-5:00-p.m
Location: Portsmouth, NH Service Credit Union Corporate Headquarters
Hybrid: Required three days in office
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
Position Responsibilities:
- Identify, gather, and document current business processes through stakeholder interviews, workflow analysis, and process mapping.
- Analyze existing workflows to identify inefficiencies, control gaps, bottlenecks, and opportunities for process improvement.
- Develop and maintain clear process documentation, including procedures, flowcharts, work instructions, and related business requirements.
- Partner with business units to design future-state processes that improve efficiency, consistency, compliance, and service delivery.
- Facilitate meetings with stakeholders to gather requirements, validate process details, and build alignment on recommended changes.
- Support process improvement initiatives by assisting with implementation planning, change communication, and follow-up on action items.
- Work across departments to promote standardized processes, improve operational consistency, and support organizational goals.
- Track process improvement efforts, report findings and recommendations, and help maintain documentation as processes evolve.
- Regular and reliable attendance is an essential function of this position
- Perform other duties as assigned.
Required Knowledge and Skills:
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or an equivalent combination of education and experience. Master’s degree preferred.
- 3-5 years of industry experience in a related role. Previous experience in Financial Services is strongly preferred.
- Familiarity with leading automation tools and frameworks used in business process improvement initiatives.
- Strong understanding of business processes and automation capabilities across functions such as finance, member service, lending, information technology, and operations.
- Working knowledge of SQL, including basic query execution and use of select and where clauses to analyze data sets.
- Strong analytical, organizational, and communication skills, with exceptional attention to detail.
- Strong written communication skills, including the ability to prepare clear, formal recommendations for leadership.
- Demonstrated ability to work independently and maintain productivity with limited supervision.
- Ability to work with minimal direction, identify and resolve obstacles, and escalate issues appropriately to keep initiatives on track.
- Excellent critical and analytical thinking skills coupled with strong problem-solving skills.
- Excellent task management, organizational, and communication skills with great attention to detail.
- Excellent written skills to formalize recommendations to Leadership & other stakeholders.
- Strong interpersonal skills and ability to solicit participation and input from others.
- Experience with MS-Office with particularly strong skills in Word, Visio, and Excel.
- Financial industry knowledge desired
At Service Credit Union we celebrate our employees diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
Skills Required
- Bachelor's degree in Business Administration, Information Systems, Computer Science, or equivalent
- 3-5 years of industry experience in a related role
- Familiarity with leading automation tools and frameworks used in business process improvement initiatives
- Working knowledge of SQL, including basic query execution and use of SELECT and WHERE clauses
- Strong skills in Microsoft Word, Visio, and Excel
- Strong analytical, organizational, communication, and written skills with attention to detail
- Demonstrated ability to work independently, manage tasks, and escalate issues appropriately
- Strong interpersonal skills and ability to solicit participation and input from stakeholders
- Master's degree
- Previous experience in Financial Services
- Financial industry knowledge
What We Do
Service Credit Union is a not-for-profit, member-owned financial cooperative with 50 branch locations in New Hampshire, Massachusetts, North Dakota and Germany. Our mission is to do what is right for our members to improve financial well-being, support the communities we serve and create value and enduring relationships.
