Jobs at Sensi.AI

Lead the company-wide platform organization across cloud infrastructure, DevOps, developer tooling, data engineering, and AI enablement. Own AWS and Kubernetes foundations, Infrastructure as Code, automation, CI/CD, scalable data pipelines, and AI agent infrastructure. Hire and develop engineers, establish technical standards, improve reliability and cost efficiency, and partner with product, data science, and R&D leadership while remaining hands-on in architecture and code.

Own the full LLM lifecycle, including problem framing, model selection, evaluation, deployment, monitoring, and production iteration. Build prompt-engineering and RAG pipelines that transform audio and NLP model outputs into clinically meaningful insights. Design benchmarks and evaluation suites, process structured and unstructured data, run experiments, define success metrics, and collaborate with product, engineering, and clinical teams to deliver AI solutions.

Owns end-to-end planning and execution of company-hosted and third-party events, including budgets, vendors, logistics, stakeholder coordination, on-site operations, customer engagement, and post-event evaluation. Partners with Sales, Growth, and Marketing to support pipeline generation, customer relationships, and brand visibility. Builds scalable event processes, manages risks, negotiates contracts, and ensures events are delivered on time, within budget, and to a high standard.

Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.

Provide administrative and operational support to the leadership team by managing complex calendars, travel, email, meetings, events, action items, special projects, and stakeholder coordination. The role requires discretion with confidential information, strong organization, proactive follow-through, adaptability, and comfort working in a fast-paced hybrid startup environment.

As an Account Executive at Sensi.AI, you'll manage the full sales cycle for home care agencies, focusing on relationship-building and pipeline management while collaborating with cross-functional teams.

Design, optimize, and iterate multi-turn conversational flows for text and voice agents. Craft persona-driven prompts and multilingual templates, test with recordings and simulations, analyze live interactions to reduce hallucinations and improve tone, and collaborate with PMs and engineers to integrate prompts, maintain a versioned prompt library, and ensure compliance and privacy.

Design and build scalable, production-grade systems on Sensi's AI-native platform, taking end-to-end ownership of features and collaborating with cross-functional teams.