Jobs at Seminole Hard Rock Entertainment, Inc.

Leads all non-gaming accounting operations for hotel, food and beverage, entertainment, and retail activities. Oversees revenue audits, general ledger, reconciliations, financial close, reporting, internal controls, audits, compliance, process improvements, and accounting systems. Advises senior leadership, manages financial risks, and leads, develops, and mentors the property accounting team.

Leads Front Services operations for a luxury resort, overseeing bell, door, valet, parking, and transportation services. Responsibilities include guest experience, workforce planning, recruitment, training, compliance, budgeting, service standards, VIP logistics, process improvement, emergency readiness, and executive reporting. The role manages large operational teams and collaborates with senior leadership to improve efficiency, service quality, and guest satisfaction.

Supervise sportsbook operations and act as a Sportsbook Agent when needed. Resolve customer disputes, manage cash drawers, ensure regulatory compliance (Ohio CCC, AML, Title 31), liaise with HRD Risk, Security and Compliance, train and lead agents, and maintain excellent guest service and operational standards.

Plans and delivers IT projects across applications, servers, networking, and physical infrastructure. Manages project plans, budgets, vendors, contracts, risks, quality, stakeholder communications, and executive reporting from business case through post-implementation review. Coordinates cross-functional teams, supports technology modernization, and leads lifecycle management and continuous improvement initiatives in a complex casino and resort environment.

Build and maintain scalable MLOps infrastructure supporting the full machine learning lifecycle. Responsibilities include developing Databricks and Spark pipelines, operationalizing and monitoring models, managing CI/CD, streaming data, versioning, governance, automated retraining, distributed workload optimization, and low-latency model serving. The role collaborates with data scientists and platform teams to deliver reliable batch and real-time ML systems, including recommendation, personalization, and LLM-based products.

Designs, secures, and optimizes enterprise Microsoft Azure infrastructure and deployment processes. Responsibilities include Terraform-based infrastructure as code, CI/CD pipeline development, cloud operations, monitoring and observability, incident response, security integration, encryption, networking, identity management, disaster recovery, performance optimization, and FinOps. The role partners with development, data engineering, security, and operations teams, supports production environments, documents technical processes, participates in Agile delivery, and mentors junior engineers.

Designs, develops, and optimizes enterprise Snowflake data platforms, pipelines, data models, and ELT/ETL workflows. Builds reliable data lake and warehouse solutions, manages Snowflake performance and costs, implements data quality and governance practices, and supports cloud data environments on Azure or AWS. Partners with analysts, scientists, engineers, and business stakeholders to deliver scalable solutions, troubleshoot platform issues, influence architecture, and mentor junior engineers.

Develop and deliver clear IT communications (service announcements, outage notifications, change messages, executive updates). Translate technical concepts for non-technical audiences, manage incident and change templates, partner with IT and business stakeholders, publish content across platforms, track engagement, and improve communication processes and playbooks.

Provide on-site security coverage for patrons and employees across the property, enforce gaming and company policies, prepare incident reports, assist in emergencies, and support guest services while maintaining required licenses and certifications.

Serves as an internal HR consultant supporting management and team members on employee relations, investigations, accommodations, labor relations, grievances, legal claims, unemployment matters, performance management, training, retention, and compliance. Maintains confidential documentation, interprets collective bargaining agreements, supports arbitration, monitors workforce metrics, and partners with corporate and property leadership. Requires strong communication, organization, judgment, confidentiality, and the ability to manage complex issues and shifting priorities in a fast-paced casino environment.

Provides overnight security coverage throughout a casino, hotel, parking garages, and lots. Patrols property, directs traffic, protects vehicles and money transfers, responds to incidents and emergencies, assists patrons, documents calls and observations, follows Gaming Commission regulations, and maintains security supplies and equipment. The role requires outdoor work, prolonged standing and walking, bicycle or vehicle patrols, stair climbing, emergency response, and lifting up to 50 pounds.

Oversee overnight front office and night audit operations, lead and coach staff, resolve guest concerns, ensure VIP service and brand standards, manage financial accuracy and cash security, coordinate safety and security procedures, prepare revenue and handover reports, monitor staffing and quality scores, and serve as overnight Manager on Duty.

Coordinates casino promotional events including giveaways, drawings, tournaments, and VIP shopping experiences. Checks in guests, provides face-to-face customer service, prepares and tracks promotional items, maintains event and storage areas, communicates event details, and completes shift reports. The role requires frequent standing, walking, lifting up to 40 pounds, weekend and holiday availability, and compliance with gaming regulations and tribal policies.

Supervises and trains casino Security Ambassadors, directs shift activities, enforces safety rules and Ohio gaming regulations, investigates incidents, monitors reports and exclusion lists, and coordinates with law enforcement. The role also coaches employees, manages performance expectations, supports guest service, and ensures the safety of guests, employees, property, and casino facilities.

Manages front desk, guest services, bell services, recreation, and self-parking operations. Oversees assignments, service quality, budgets, financial controls, guest issue resolution, and compliance with responsible gaming and alcohol-service standards. Recruits, trains, coaches, counsels, evaluates, and retains team members while promoting positive guest and employee relations.

Drive hotel meeting and event sales to achieve revenue goals. Maintain business account relationships, prospect for new clients, conduct outside sales calls and trade show outreach, respond to inquiries, negotiate contracts, track account activity, and prepare sales records and reports. The role requires strong guest service, communication, organizational, and hotel sales skills while supporting responsible gaming, compliance, and positive client relations.

Provides security coverage across casino and hotel areas, protects patrons, employees, assets, and money transfers, patrols facilities, reports suspicious activity, prepares incident reports, assists during emergencies, maintains key control, and follows gaming regulations and company policies. The role requires guest communication, calm emergency response, physical mobility, computer proficiency, a valid driver's license, and successful gaming licensure background checks.

Supports, configures, maintains, tunes, upgrades, and implements enterprise applications within an IT department. The role analyzes technical requirements, designs solutions, manages application roadmaps, documents systems, coordinates with vendors, provides escalated support, and educates business and IT users. It also mentors junior analysts and participates in product and industry events. Casino, slot management, loyalty systems, and gaming-industry experience are relevant.

Provides casino security and protects team members, guests, property, and assets. The description provides limited role-specific duties beyond the Security Officer title.

Manages contract administration across gaming properties, support services, and international operations. Coordinates contract review, revisions, negotiations, document tracking, compliance, reporting, communications, and information flow among departments and suppliers. Ensures timely processing, adherence to standardized terms, contract procedures, Gaming Commission regulations, and organizational policies while managing multiple deadlines.