Jobs at Seminole Hard Rock Entertainment, Inc.

Supervise cashiering functions and staff in the casino cage, manage cage inventory (chip bank, vault, markers, kiosks), resolve customer issues, ensure regulatory compliance, hire/train/schedule/appraise personnel, maintain safety and cleanliness, and perform related duties.

Supervise and direct cashiering/cage operations, safeguard company assets, manage staff performance and training, enforce regulatory compliance, contribute to budgeting and strategic initiatives, and improve efficiency and guest satisfaction.

Lead and coach the poker team to ensure excellent customer service, game integrity, and compliance with Illinois Gaming Board regulations. Oversee training, resolve disputes, monitor table inventory and credits, report irregularities, evaluate personnel, and maintain required licenses and confidentiality.

Manage HR operations for a Midtown Manhattan hotel, ensuring legal compliance and HR best practices. Lead full-cycle recruitment, onboarding, background/reference checks, workforce planning, succession planning, employee engagement, and retention. Serve as strategic partner to leadership and deliver confidential, professional HR services that support organizational growth.

Supervise and execute casino promotions and special events onsite and offsite: plan themes and budgets, coordinate supplies/decor and departments, manage staffing, monitor expenses, maintain confidentiality, train and coach team members, and serve as master of ceremonies when needed.

Supervise slot machines and slot floor staff during assigned shifts, organize staffing and breaks, ensure guest service and machine operation, coach and train employees, verify payouts, observe for honest play, coordinate with maintenance and other departments, and maintain safety and regulatory compliance.

Design and lead implementation of Workday Financials and integrations, embed AI/automation, define enterprise architecture and governance, drive data architectures and API-first integration patterns, mentor teams, and measure system performance to optimize financial operations and reporting.

Lead and develop a team of FP&A analysts to support corporate and property-level financial planning. Provide casino and marketing financial analysis, build BI dashboards and SQL-driven reports, automate recurring analyses, and deliver actionable insights to corporate and property leadership. Support Seminole Gaming under contractual and internal control requirements.

Administer and optimize Workday Financials, manage releases and integrations, maintain security and data integrity, support testing and deployments, produce reports and documentation, train users, and collaborate with Finance, IT, and vendors to improve processes and ensure compliance.

Lead Steward oversees stewarding and cleaning operations, ensures restaurants have clean dishes/silverware, manages inventory of non-food items, inspects and maintains equipment, communicates with Executive Chef and Director of Food & Beverage, participates in meetings, and performs other assigned duties while maintaining safety and cleanliness standards.

Supervise and manage poker room operations and personnel, ensure game security and policy compliance, resolve guest disputes, oversee drop-box pick-ups, issue comps, coordinate shift staffing, promote positive guest relations, and perform related administrative duties under the Director of Poker.

Coordinate and execute special events and entertainment: vendor RFPs, invoicing, budget tracking, BEO generation, permits, vendor and department coordination, event setup, and on-site issue resolution while ensuring compliance with policies and safety codes.

Prepare and maintain accurate financial records, manage daily cash and banking activities, perform monthly bank reconciliations, maintain fixed asset accounting and chart of accounts, ensure compliance with Virginia Lottery and gaming regulations, and support department-specific financial analysis.

Supervise stewarding operations to maintain sanitary foodservice areas, manage and train staff, oversee cleaning schedules, control inventory of serviceware and equipment, enforce compliance with health and gaming regulations, and perform general administrative and cleaning duties.

Support the sales team by managing inbound inquiries, qualifying leads, and maintaining CRM records (Delphi, Opera). Prepare proposals, contracts, and reports; coordinate event logistics, site tours, and cross-department communication. Assist with invoices, deposits, expense reports, office coordination, and client engagement to ensure seamless execution of group, conference, and catering business.

Greet arriving and departing guests, assist with transporting baggage and obtaining transportation, provide clear directions and exceptional guest service, support guest and staff requests, and comply with gaming regulations while working varied schedules including nights, weekends, and holidays.

Coordinate and execute on-property promotions and special events, serve as guest service ambassador, manage event supplies and collateral, track and execute event budgets, liaise with operating departments, perform clerical tasks, and maintain confidentiality of records.

Sell and manage tickets for Hard Rock Live, handle walk-up and phone sales, maintain a $500 cash drawer, explain seating, support inventory control, promote events, provide superior guest service, and work flexible shifts including nights, weekends, and holidays.

Lead and supervise stewarding staff to maintain sanitary kitchen and back-of-house areas, manage supplies and chemical inventory, perform routine inspections and dishmachine maintenance, assign and monitor tasks, and report performance issues to the Stewarding Supervisor.

Lead design, implementation, and operations of enterprise Identity and Access Management using SailPoint IdentityNow. Integrate IAM with AD, Entra ID, SaaS apps, develop connectors, KPIs, dashboards, and oversee daily IAM operations and a team of analysts while partnering with IT and third-party delivery organizations.