Teams at Seminole Hard Rock Entertainment, Inc.

Supervises slot attendants and supports all aspects of slot operations during an assigned shift. Monitors jackpot and machine-malfunction transactions, coordinates payouts and equipment control, handles customer and employee disputes, supports training and scheduling, ensures gaming and IRS reporting compliance, and safeguards casino assets. The role also promotes safety, security, customer service, and regulatory compliance while coordinating special events and reporting operational issues to management.

Supervises 10–14 outbound casino-player solicitation agents across multiple sites. Leads coaching, performance management, scheduling, queue monitoring, escalations, hiring support, training coordination, compliance, and guest-service recovery. Owns quality, productivity, bookings, attendance, schedule adherence, and service-level results while collaborating with workforce planning, quality, training, internal departments, and vendors.

Maintains cafe accounting, payroll, human resources, and administrative controls. Responsibilities include audits, payroll processing, invoice and new-hire data entry, house account reconciliation, personnel and compliance filing, liability reporting, and coordination with internal and external auditors. The role also supports policy compliance, corrective actions, confidentiality, and an effective guest and employee experience.