Jobs at SECU

Processes non-fraud debit card disputes, validates claim classifications, investigates member cases, reviews merchant responses, resolves cardholder liability, processes provisional credit reversals, recovers funds, and ensures compliance with Visa, Mastercard, and applicable regulations. Responds to cardholder inquiries and analyzes disputes involving multiple products or account types.

Leads leadership development workshops, cohorts, and mentoring for people leaders. Advises managers on skill development, strengths-based management, and organizational effectiveness while managing program components, surveys, communications, registrations, and partner relationships. Collaborates with leadership content providers and delivers training both virtually and in person. The role requires living near Raleigh, North Carolina and traveling to training locations up to 40%.

Leads enterprise mainframe scheduling strategy, coordinates application, systems, and operations teams, manages SLAs and job exceptions, supports release and change management, drives batch-process improvements, and mentors scheduling and operations staff. The role requires JCL proficiency, enterprise scheduling-tool experience, and leadership of major cutover or batch redesign projects.

Provides holistic financial advice to credit union members across investments, life insurance, trust services, estate planning, and retirement planning. Builds ongoing member relationships, recommends suitable financial products, meets productivity and service KPIs, collaborates with colleagues, supports referrals and training, and maintains regulatory compliance and confidentiality. Requires investment and insurance licensing, strong communication and critical-thinking skills, independent judgment, and ongoing professional education.

Provides consultative auto, home, life, and annuity insurance guidance to credit union members. Builds member relationships, assesses insurance needs, recommends solutions, manages ongoing service, develops internal referral networks, collaborates with financial advisory specialists, and meets territory productivity goals. The role requires active North Carolina insurance licenses, agency management system experience, strong carrier and member relationship skills, and occasional travel within the assigned region.

Leads the enterprise IAM strategy, governance, architecture, transformation, operations, compliance, and security roadmap. Oversees identity lifecycle management, access provisioning, privileged access, authentication, non-human identities, AI agents, monitoring, and risk management. Builds and develops high-performing teams, manages budgets and vendors, establishes IAM standards and controls, and partners with executives and technology teams to modernize identity security through automation, analytics, cloud capabilities, and zero-trust principles.

Supports regulatory compliance through testing and monitoring first-line business functions, assessing compliance risks and controls, updating risk assessments, reviewing training materials, maintaining training records, and tracking compliance metrics and issues. The role requires knowledge of financial institution regulations, strong communication and attention to detail, and the ability to work independently and collaboratively in a hybrid environment.

Processes incoming ACH files, manual returns, member disputes, and ACH research requests. Assists branches, internal departments, members, and outside originators with transaction processing and investigations. Balances ACH systems and related general ledger accounts while maintaining accurate records and professional communication. This entry-level role requires a high school diploma or GED, basic computer skills, attention to detail, and willingness to complete ongoing training. Hybrid work flexibility may be available based on business needs.

Processes incoming ACH files, manual returns, member dispute messages, and ACH research requests. Assists branches, internal departments, members, and outside originators with transaction processing. Balances ACH systems and related General Ledger accounts while maintaining accuracy, professionalism, and collaboration across departments.

Owns the design, operation, security, and continuous improvement of enterprise cryptographic infrastructure, including PKI, HSMs, key management, certificate lifecycle automation, and cloud cryptographic services. Leads signing ceremonies, compliance efforts, post-quantum cryptography planning, cryptographic policy development, and CBOM maintenance. Partners with security, infrastructure, and compliance teams on audits, risk assessments, and incident response while mentoring engineers and guiding the technical roadmap.

Provides holistic financial advice to credit union members on investments, life insurance, trust services, estate planning, and retirement planning. Develops member relationships, recommends suitable financial products, uses advisory and contact-center platforms, meets productivity and compliance standards, supports complex member needs, mentors colleagues, and trains branch employees on advisory services.

Designs, implements, and improves the organization’s IAM program, including PAM, SSO, IGA, MFA, AD, and CIAM. Configures security tools, automates identity lifecycle processes, supports governance and compliance, investigates IAM-related incidents, and integrates cloud and enterprise identity systems. Leads complex IAM projects, mentors junior engineers, participates in on-call support, and collaborates with cybersecurity, IT, developers, and business stakeholders.

Provides consultative auto, home, life, and annuity insurance guidance to credit union members. Delivers insurance solutions, builds referral networks across business lines, supports branch and territory productivity goals, coordinates complex member needs, and advises leadership on insurance best practices. Requires active North Carolina insurance licenses and experience with agency management systems.

Administers, configures, implements, and supports Hyland OnBase ECM solutions, including workflows, dashboards, security, document structures, imports, and integrations. Provides Tier 3 production support, troubleshooting, monitoring, documentation, requirements analysis, release coordination, testing, deployment, training, and user adoption support. Partners with business users, vendors, software engineers, database administrators, and other IT teams while contributing to Agile backlogs and serving as an on-call responder.

Leads threat intelligence, detection engineering, threat hunting, and exposure management. Owns Splunk Enterprise Security standards, MITRE ATT&CK coverage, detection-as-code practices, vulnerability prioritization, and intelligence products. Supports incident response, purple-team exercises, executive briefings, and governance reporting while mentoring analysts and influencing remediation decisions across technology teams.

Supports technology adoption, system conversions, and process transformation focused on deposit accounts and operations. Partners with business leaders, IT, and project managers to translate requirements into actionable plans, improve workflows, implement technology solutions, and monitor project delivery. Serves as a liaison between technical and operations teams, develops updated procedures, and helps enhance employee and member experiences.

Provisions voice, data, wireless, and telecommunications services across the enterprise. Coordinates branch circuit orders, cabling, testing, port orders, ATM moves and de-installs, vendor dispatches, and service documentation. Maintains telecommunications databases and monthly records while collaborating with Facilities and internal departments. Troubleshoots provisioning issues, supports projects, communicates with management and users, and develops technical expertise.

Lead design, develop, troubleshoot, and deliver full‑stack enterprise applications. Mentor junior engineers, liaise with stakeholders and vendors, produce technical documentation, conduct code and design reviews, implement tests and automation, and provide on‑call support. Work within Agile/SDLC processes and evaluate new technologies to improve platforms and compliance.

Provides holistic financial advice to credit union members across investments, life insurance, trust services, estate planning, and retirement planning. Builds ongoing member relationships, recommends suitable products, meets productivity and service KPIs, uses financial services platforms, supports colleagues, trains member-facing staff, and maintains licensing, compliance, confidentiality, and continuing education requirements.

Designs and delivers enterprise IT solutions and integrations across application development and support domains. Partners with business stakeholders, enterprise architects, product managers, and vendors to develop solution roadmaps, modernize legacy and cloud technologies, and promote innovation. Creates architectural artifacts and design patterns while ensuring supportability, security, compliance, and operational excellence. Supports API strategy, CI/CD, integration platforms, and after-hours escalations in a hybrid work environment.