If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
The Senior Site Reliability Engineer mentors more junior SREs and coaches on process improvement opportunities. This role takes responsibility for support and stability of many applications. This role develops, maintains, and builds on team standards. This role regularly reviews and collaborates with other SRE for best practices in the development and maintenance of varied technology delivery pipelines. This role actively monitors and ensures application monitoring methods are consistent and optimized.
Essential Responsibilities:
- 40% Maintain, monitor, troubleshoot and optimize systems for reliability and efficient performance on a 24/7 365 days a year model. Partner with development and other teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Balance feature development speed and reliability with well-defined service-level objectives. Support of Dev, SIT, UAT, Production and DR for many team-supported applications. Follows ITSM processes for incident response, change management, and problem investigation.
- 20% Automate infrastructure and operations tasks, creating sustainable systems and services through automation and uplifts. Leverage data analytics to identify trends, predict and prevent issues, and promote data-driven decision-making. Continuously reviews processes and procedures for improvement opportunities.
- 10% Ensure systems adhere to relevant security protocols and regulations.
- 10% Ensure certificates are renewed and maintained within expiration windows.
- 10% Prepare disaster recovery plans.
- 10% Provides guidance and coaching to more junior level team members.
Required Education & Experience (Knowledge, Skills, & Abilities):
- Strong working knowledge of Windows and Linux distributed environments
- Proficiency in programming/scripting languages like Python, Go, or Shell.
- Strong knowledge of distributed storage technologies like NFS, HDFS, CephFS, and Amazon S3, as well as dynamic resource management frameworks like Apache Mesos, Kubernetes, or Yarn
- Understanding of system administration, cloud services (e.g., AWS, GCP), and infrastructure automation tools (e.g., Terraform, Ansible).
- Knowledge of networking, security, and database management.
- Proactive approach to triaging and troubleshooting problems, performance bottlenecks, and areas for improvement in a distributed environment.
- Must have professional experience with support and troubleshooting of VPNs, firewalls, networking, cloud infrastructure concepts, SSL, and mTLS.
- Strong knowledge and experience in troubleshooting platforms, applications, or infrastructure with high availability, disaster recovery, load balancing, and clustering concepts.
- Professional experience working within ITSM framework processes (Change and Incident).
- Experience with maintaining support documentation for platforms and/or supported applications.
- Must be passionate about contributing to an organization focused on continuously improving member experiences.
- Professional experience with Jira, Confluence, Lucid Charts/Visio, and BMC Helix
- 5 years of support, delivery, and/or continuous improvement experience
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- Professional working knowledge of Hyland OnBase ECM solution including installation, deployment pipelines, support, and maintenance.
- Experience with continuous integration and deployment (CI/CD) practices, monitoring, and incident response.
- Previous success in technical engineering
- Coding experience beyond simple scripts
- Bachelor’s degree, associate’s degree, or 5+ years of support, delivery, and/or continuous improvement experience
- undefined
Job Environment & Physical Requirements:
- Sitting for prolonged periods
- Computer for prolonged periods
- Telephone for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Strong working knowledge of Windows and Linux distributed environments
- Proficiency in Python, Go, or Shell
- Knowledge of distributed storage technologies including NFS, HDFS, CephFS, and Amazon S3
- Knowledge of resource management frameworks including Apache Mesos, Kubernetes, or YARN
- Understanding of system administration, cloud services such as AWS or GCP, and infrastructure automation tools such as Terraform or Ansible
- Knowledge of networking, security, and database management
- Professional experience troubleshooting VPNs, firewalls, networking, cloud infrastructure, SSL, and mTLS
- Experience with high availability, disaster recovery, load balancing, and clustering concepts
- Professional experience with ITSM change and incident processes
- Experience maintaining support documentation for platforms or applications
- Professional experience with Jira, Confluence, Lucid Charts or Visio, and BMC Helix
- At least 5 years of support, delivery, or continuous improvement experience
- Professional knowledge of Hyland OnBase ECM, including installation, deployment pipelines, support, and maintenance
- Experience with CI/CD practices, monitoring, and incident response
- Previous success in technical engineering
- Coding experience beyond simple scripts
- Bachelor's degree, associate's degree, or 5+ years of support, delivery, or continuous improvement experience
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
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