Teams at SECU

Supports technology adoption, system conversions, and process transformation focused on deposit accounts and operations. Partners with business leaders, IT, and project managers to translate requirements into actionable plans, improve workflows, implement technology solutions, and monitor project delivery. Serves as a liaison between technical and operations teams, develops updated procedures, and helps enhance employee and member experiences.

Provisions voice, data, wireless, and telecommunications services across the enterprise. Coordinates branch circuit orders, cabling, testing, port orders, ATM moves and de-installs, vendor dispatches, and service documentation. Maintains telecommunications databases and monthly records while collaborating with Facilities and internal departments. Troubleshoots provisioning issues, supports projects, communicates with management and users, and develops technical expertise.

Supports check imaging and item-processing systems through production troubleshooting, incident resolution, testing, defect analysis, implementations, validation, documentation, and user support. Coordinates with technical teams, vendors, business units, and senior staff to implement system updates and design changes. Maintains expertise in check processing, image exchange, retention, exceptions, returns, and remote deposit capture. Provides training materials and supports after-hours troubleshooting during implementations and critical processing events.