Jobs at Scentbird

Analyzes user behavior, product features, experiments, conversion, subscriptions, churn, and customer lifetime value. Builds dashboards, reporting systems, analytical tools, and LLM-powered automation for Product teams. Conducts advanced A/B testing, causal inference, machine learning modeling, and ad hoc analysis to generate actionable recommendations. Partners cross-functionally to define metrics, communicate insights, and improve product decisions.

Own the subscription payments platform and optimize retries, dunning, authorization rates, gateway routing, failover, chargebacks, and involuntary churn recovery. Analyze payment data, define engineering requirements, monitor platform performance, and report outcomes to leadership. Partner cross-functionally with Finance, CX, CRM, Retention, and Engineering. The role requires deep payments and subscription expertise, hands-on billing and gateway configuration, BI analysis, experimentation rigor, and multi-country exposure.

Owns revenue, profitability, and growth across wholesale retail, Amazon, DTC e-commerce, international accounts, and media channels. Responsibilities include managing major retail relationships, negotiating pricing and promotions, overseeing Amazon operations and advertising, setting channel architecture, forecasting, budgeting, and leading channel P&L reporting. The role also manages brokers and agencies, coordinates with Operations and Supply Chain, expands distribution, and protects brand positioning across markets.

Lead product design initiatives for CRO and retention teams, covering research, UX, UI, wireframing, prototyping, usability testing, A/B testing, and design-system stewardship. Partner with product, engineering, marketing, copy, and creative teams to deliver conversion-focused experiences. Use AI tools for ideation, research synthesis, prototyping, design workflows, and design-to-code handoff while maintaining strong human judgment and craft.

Design and manage email campaigns and flows across mobile and desktop, using AI tools such as Claude Design and Figma to develop concepts and polished final designs. Maintain the email UI style guide, present creative direction, collaborate with product designers, marketing owners, and engineers, and align designs with brand, product, and customer engagement goals. The role requires strong visual craft, storytelling, trend awareness, communication, and the ability to manage multiple projects.

Analyzes customer, marketing, and web behavior data to optimize campaign performance. The role develops measurement strategies, predictive models, dashboards, visualizations, and actionable recommendations; monitors digital marketing trends; and collaborates with engineering teams on tracking, data workflows, and validation. It also applies statistical methods, experimentation, BI tools, SQL, programming, and LLMs to improve marketing analytics and reporting.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Maintain and validate SKU-level statistical forecasts across two brands using Netstock; update demand inputs, reconcile promotions, track forecast accuracy (WMAPE/bias), support monthly S&OP, prepare demand signals and ad hoc analyses, and automate/process-improve recurring planning tasks.

Lead platform architecture and AI enablement across the company: define service boundaries, APIs, data contracts, and async messaging. Design and implement AI-augmented workflows using modern LLMs. Own production readiness and scalability, set cross-team architectural standards, and directly manage a small platform team while remaining hands-on in design and implementation.

Lead product management for Drift's Shopify-based DTC subscription and ecommerce experience. Define and prioritize digital product enhancements, run A/B tests, measure performance, and collaborate with Engineering, Design, Analytics, Marketing, and CX to drive conversion and customer delight.