Teams at Scentbird

Lead the Quality Management System to ensure GMP and ISO-compliant, high-quality products across manufacturing, packaging, lab, and distribution. Oversee audits, supplier quality, CAPA, validation, lab testing, complaint resolution, continuous improvement, and digital quality transformation (RedZone, AI tools). Build quality strategy, KPIs, and lead a multi-level quality team while partnering cross-functionally to reduce defects and scale operations.

Own and administer the CX tech stack, drive AI/automation and self-service, design API-supported workflows, manage Tier II backend operations, oversee Drift CX, and deliver CX reporting, dashboards, SOPs, and vendor/engineering partnerships to improve containment, reduce costs, and resolve systemic issues.

Lead and develop a global Tier I and Social Support team, own CX metrics (CSAT, NPS, FRT, resolution), drive automation and platform configuration, manage workforce planning, vendor relationships, incident response, and deliver Voice of the Customer insights across Product, Marketing, and Ops.