Scaled Agile, Inc.
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Artificial Intelligence • Edtech • Productivity • Business Intelligence • Consulting
Provides frontline support to global customers and partners through online channels, phone, case management, and events. Responsibilities include training users, scheduling exams, managing certification results and surveys, distributing licensed courseware, maintaining the LMS, supporting classes and events, documenting processes, responding to feedback, and collaborating with partner and enterprise teams to improve customer experience.
