Jobs at SBI Card

Review applications and transactions for fraud indicators, make approve, decline, block, or unblock decisions, contact customers, document case facts, monitor KYC and regulatory compliance, report fraud patterns, and support process improvements while maintaining accuracy and customer experience.

Analyze applications and transactions for fraud patterns, decide whether to approve or decline applications, and block or unblock cards. Contact customers, document case facts, monitor KYC and transaction compliance, report fraud patterns, and support fraud awareness. The role requires accurate, timely decisioning of low- and medium-risk alerts, adherence to procedures, and identification of process improvement opportunities.

Review application and transaction fraud alerts, analyze patterns, contact customers, and decide whether to approve, decline, block, or unblock accounts and cards. Ensure KYC, transaction-monitoring, SOP, and customer-contact compliance; document case facts; identify fraud trends and share modus operandi with analytics and management to improve detection and prevention.

Provides legal advice on critical contracts, regulatory requirements, enterprise risks, data privacy, and commercial arrangements in the BFSI and fintech sector. Drafts, reviews, and negotiates agreements; advises on customer communications and digital processes; manages vendor disputes and regulatory submissions; supports cross-functional projects; and mentors junior staff and interns.

Manage and improve cloud security posture across AWS, Azure, and GCP environments. Responsibilities include CSPM and CASB administration, security configuration baselines, vulnerability remediation, cloud monitoring, alerting, metrics, risk assessments, audit support, security awareness training, and collaboration with engineering teams, cloud vendors, and external researchers. The role applies cloud-native security controls including network access, encryption, secrets management, and threat monitoring.

Leads SBI Card’s enterprise AI Centre of Excellence, driving AI/ML, GenAI, agentic AI, LLM platforms, conversational AI, and RPA from experimentation into governed production use. Owns AI strategy, responsible AI governance, platform architecture, infrastructure, lifecycle controls, business portfolio prioritization, customer AI channels, and automation operations. The role also manages large teams, vendors, delivery programs, service levels, regulatory compliance, and executive stakeholder engagement within the credit-card and BFSI domain.

Manage vendor-operated credit card chargeback and dispute resolution processes, ensuring compliance with Visa, MasterCard, RuPay, and American Express rules. Oversee KPIs, SLAs, productivity, accuracy, reporting, escalations, audits, SOPs, vendor contracts, and process improvements. Analyze complaints and operational risks, implement corrective actions and automation initiatives, support regulatory requirements, and drive improved resolution times, customer experience, productivity, and cost efficiency.

Operationalize dialer strategies across in-house and vendor call-center locations. Responsibilities include managing dialer builds, callable inventory, campaign access, agent mappings, system configurations, floor productivity, MIS reporting, contact databases, true caller cleanup, and DID updates. The role analyzes trends, resolves system issues, improves contact strategies, supports vendor adherence, and coordinates with operations to optimize calling performance and agent productivity.

Manage daily contact center operations across voice, email, and chat channels. Lead customer service teams to achieve service levels, revenue, retention, quality, productivity, compliance, and customer satisfaction targets. Resolve escalations, validate approval levels, improve processes, coordinate with internal stakeholders, maintain error and escalation controls, publish performance reports, and drive process improvements through RPA.

Lead HR IT initiatives for Oracle HCM/HRMS, gather and analyze requirements, design solutions, manage vendors and integrations, oversee project and release cycles, drive incident and knowledge management, enforce ITIL processes, coordinate testing and development, and deliver mid-large projects on time while improving operational efficiencies and SLAs.

Manage credit card collections for an assigned portfolio by allocating work to agencies and field teams, monitoring recovery and resolution targets, reviewing portfolio health, enforcing compliance and data-security standards, managing vendor onboarding and performance, resolving customer complaints, and overseeing documentation, audits, settlements, and invoicing.

Analyze application and transaction alerts to detect and prevent fraud, approve or decline applications, block or unblock cards, contact customers, document case facts, ensure KYC and transaction-monitoring compliance, and report fraud patterns. The role also requires adherence to SOPs, accurate low- and medium-risk decisioning, customer fraud awareness, and identifying process-improvement opportunities.

Conduct Video KYC verification for prospective and existing customers, accurately review and decision cases, maintain regulatory and policy compliance, update systems, meet productivity and turnaround targets, manage escalations and referrals, respond to stakeholder queries, and identify process gaps and improvement opportunities.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, policies, and regulatory requirements. Review and decide cases, maintain accurate records, meet productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, and coordinate with sales and internal stakeholders. Identify process gaps, support policy and system changes, address customer concerns, and contribute to process improvement and automation opportunities.

Conduct video KYC verification for customers, review and decision cases according to policies, maintain accurate records, meet productivity and turnaround targets, manage referrals and escalations, and identify process gaps and improvement opportunities. The role requires customer communication, regulatory adherence, detailed documentation, and support for process changes and automation initiatives.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined policies, SOPs, and regulatory requirements. Review and decision cases accurately, maintain productivity and turnaround targets, update systems, manage aging inventory, handle referrals and escalations, and respond to stakeholder queries. Identify process gaps, support policy and system changes, minimize complaints, and recommend automation or process improvement opportunities.

Manage MIS and BI operations, including data service requests, data analysis, dashboards, reporting, data observability, and insight generation. Build visualizations and KPI reports for credit card business performance, ensure data quality and integrity, support data warehouse and ETL processes, troubleshoot discrepancies, collaborate with cross-functional stakeholders, and recommend process improvements and automation.

Conduct Video KYC verification calls for prospective and existing customers, review documentation, make policy-compliant decisions, update case systems, and meet productivity, accuracy, and turnaround targets. The role also manages ageing inventory, referrals, escalations, customer communications, process issues, and identifies opportunities for automation and improvement while maintaining regulatory and policy adherence.

Reviews credit card acquisition quality-monitoring cases, maps corrective actions, tracks rebuttals and completion evidence, coordinates investigations and training actions, maintains process trackers, manages ServiceNow IT maintenance tickets, publishes business dashboards, and ensures audit readiness, documentation, and compliance adherence.

Prepare daily MIS reports and ensure accurate, timely CKYC submissions for new accounts, renewals, address changes, KROC, and CardOne. Analyze errors, perform portfolio reconciliations, monitor regulatory turnaround times, safeguard personally identifiable information, and identify process automation opportunities. The role also involves preparing business requirements, coordinating with IT and development teams, testing system changes, and ensuring adherence to process standards and regulatory requirements.