Jobs at SBI Card

Lead process re-engineering and project implementation for customer-facing operations, coordinate audits and closure of findings, manage contingent workforce and vendors, analyze and document process changes, and measure post-implementation benefits to improve customer experience and compliance.

Lead compliance oversight for digital platforms, products, and technology infrastructure. Manage vulnerability and obsolescence programs, regulatory adherence, technology risk, audits, reporting, strategic compliance initiatives, budgets, and stakeholders. Define and monitor controls across applications and platforms, support regulatory examinations, and lead compliance teams. The role requires cybersecurity risk expertise, GRC platform experience, knowledge of major governance frameworks, and hands-on familiarity with enterprise applications, databases, infrastructure, DevOps, and CI/CD tools.

Leads strategic KYC platform transformation, governance, regulatory compliance, audit remediation, risk controls, vendor oversight, and stakeholder coordination. The role oversees implementation of RBI, UIDAI, CERSAI, and PMLA requirements while ensuring secure, scalable, audit-ready digital KYC operations. It also requires technical expertise in Java-based web applications, microservices, APIs, middleware, databases, vulnerability management, and secure solution design.

Conduct recovery calls for assigned credit card portfolios, achieve recovery and productivity targets, accurately document customer interactions, identify early warning signals, and follow compliance, regulatory, and internal process requirements. The role also requires meeting telecalling hygiene metrics, supporting waiver targets, and maintaining audit-ready documentation and process adherence.

Manage pre- and post-acquisition and fraud decision engines, encode and release policy rules, author business requirements, validate technical deliveries, support go-live and issue resolution, perform system audits, manage upgrades/integrations of onboarding/mainframe systems, and standardize risk strategies.

Lead enterprise transformation and business excellence, delivering board-level programs, Lean Six Sigma quality initiatives, BI/reporting automation, and value realisation. Drive governance, stakeholder alignment, audits, and capability building to institutionalize continuous improvement and ensure on-time delivery of strategic priorities.

Lead and deliver Bi-Modal projects for Sales24 Originations, align IT and business priorities, run monthly IT-business meetings, manage releases, ensure integration and defect-free production, maintain documentation, risk management, vendor and dashboard oversight.

Lead and manage pre- and post-acquisition decision engines and policy encoding, oversee releases and integrations, test and validate technical deliveries, support post-go-live issue resolution, conduct system audits, and standardize risk strategies and system upgrades to ensure accurate policy implementation and operational efficiency.

Lead provisioning using the ECL model and asset classification; act as ECL SME. Build and run Data Governance operating model, manage debt-sale end-to-end, liaise with Finance and auditors, ensure timely regulatory and investor reporting, and deliver related projects.

Lead and run the end-to-end security incident management program: detect, triage, investigate, contain, eradicate, recover, and report incidents (including RBI reporting). Develop playbooks, oversee SIEM/DLP and forensic/eDiscovery processes, coordinate stakeholders and audits, produce metrics and MIS, and drive continuous improvements in people, process, and technology.

Lead cloud security posture and CASB operations across public cloud environments. Implement and monitor CSPM, define secure baselines, detect and remediate misconfigurations, develop KPIs/KRIs, support audits/compliance, train engineering teams, and coordinate with vendors and researchers to close cloud security gaps.

Review and validate credit card applications for KYC and income documentation, perform credit and income calculations per policy, ensure document validity, meet TAT and accuracy SLAs, and maintain process documentation and compliance.

Review and process credit card applications by verifying KYC and income documents, performing credit checks, calculating income, validating attached documents, ensuring compliance and SLA/TAT adherence, and maintaining process documentation.

Handle customer refunds, account upgrades, cancellations, foreclosures and zeroization for service deficiencies. Resolve escalations per SOP, meet KPIs for timeliness, accuracy and productivity, analyze root causes to reduce repeat complaints, coordinate cross-functionally, maintain process documentation and support financial process checks.

Lead design and implementation of digital acquisition projects (YONO/INB) between SBI and SBI Card. Manage end-to-end project lifecycle: BRD, IT alignment, UAT, pilot and launch, stakeholder coordination, performance tracking, training, and compliance to drive card sourcing targets and channel penetration.

Lead premium card product management and embedded partnerships. Manage partner relationships, define product positioning and value propositions, track and drive new card sales, create BRDs, coordinate cross-functional launches, ensure compliance and process documentation, and manage product P&L and complaint resolution.

The role involves leading sales analytics, managing dashboards, and conducting KPI analysis to drive business strategies for consumer sales at SBI Card.

Manage and respond to credit card customer requests, complaints and queries on social media per SLA. Coordinate with internal teams to resolve issues, proactively handle escalations, maintain real-time responses, track allocations, ensure process documentation, compliance and measure FRT, quality, productivity and customer satisfaction.

Handle inbound and outbound credit card customer calls to resolve service requests, complaints, and queries per SLAs. Meet metrics (AHT, FCR, CSAT, productivity), maintain process documentation, ensure TATs and compliance, raise process gaps, and support process improvements including RPA initiatives.

Handle inbound and outbound credit card customer calls to resolve requests, complaints, and queries per SLAs. Meet KPIs (AHT, FCR, CSAT, productivity), maintain process documentation, ensure TATs, raise process-gap alerts, and support process improvements including RPA.