Jobs at SBI Card

Lead regional sales for SBI Card across multiple channels (open market, cobrand, telesales, digital, LG). Drive new and premium account acquisition, cost-efficient sourcing, digital adoption, telecenter productivity, operations quality, partner relationships, manpower planning, training, and compliance. Manage and mentor ASMs and extended NFTE teams, travel extensively across territory, and deliver against MOU and KPI targets.

Lead commercial cards B2B sales to acquire and grow large-market customers. Drive consultative selling, meet revenue and profitability targets, manage pipeline and forecasts, onboard clients, cross-sell, maintain bank relationships, ensure compliance, and mentor junior team members.

Lead compliance and audits for IT infrastructure, ensuring adherence to regulatory standards and governance processes while managing risks and security controls.

Lead and run the vulnerability assessment, penetration testing and patch management programs. Develop frameworks, prioritize and remediate vulnerabilities, manage vendors, ensure compliance with security standards, report metrics to leadership, and improve overall security posture across IT assets.

Manage day-to-day MIS and reporting operations for the SBI Card data lake. Build and maintain dashboards, produce regular and ad-hoc analysis, ensure data quality and governance, support ETL/data warehouse structures, and present data-driven insights to stakeholders to improve credit card business performance.

Lead testing domain for mobility solutions: define test strategy and plans, review test cases and automation, manage multiple testing projects, maintain test environments, identify defects and performance bottlenecks, report status and ensure process adherence.

Lead regional sales across channels (Open Market, Cobrand, Tele Sales, Digital, LG). Manage ASMs and NFTE teams to deliver new and premium accounts, control acquisition costs, drive digital sourcing and telecalling productivity, oversee operations and fulfillment, train and motivate teams, manage partner relationships, ensure compliance, and achieve MOU and business targets.

The role involves handling Video KYC cases, ensuring compliance with regulations, maintaining accuracy, and supporting process improvements. It requires direct interaction with customers via video calls and coordinating with internal teams.

Lead end-to-end lifecycle for assigned cobranded credit card products: product design, launches, P&L ownership, partner management, customer satisfaction improvements, competitive analysis, and monitoring product metrics and budgets.

Lead process re-engineering and project implementation for customer-facing operations, coordinate audits and closure of findings, manage contingent workforce and vendors, analyze and document process changes, and measure post-implementation benefits to improve customer experience and compliance.

Manage and develop the corporate card product to increase topline, penetration and profitability. Lead new product/features development, coordinate cross-functional launches, optimize existing products, manage partner relationships, support marketing and communications, drive process improvements, handle audits, and enable sales with tools and best practices to improve customer experience and key performance metrics.

Lead development and deployment of credit, collections, behavior, propensity and fraud scorecards; create micro-segments and self-cure models; ensure model inventory, validation, stability (KS/Gini/PSI), and automate deployment into decision engines or data lake.

Develop and maintain credit cost forecasting models, produce monthly/quarterly MIS and scenarios, perform data science for regulatory and investor reporting, support audits, maintain BI code and documentation, migrate analyses to datalake/BI tools, and perform RCSA testing.

Responsible for implementing collection strategies for telecalling and recovery teams, tracking performance, and ensuring compliance with recovery guidelines.

Serve as an OMNI-channel specialist for HNI/Premium/VVIP customers across email, voice, and chat. Ensure high service levels, fast resolution, adherence to TATs, minimize escalations, liaise with cross-functional teams, document processes, and drive CSAT, productivity, and accuracy.

The role involves acquiring new corporate clients, managing existing relationships, driving sales growth, and meeting monthly targets in the Corporate Card Sales team.

Lead talent acquisition strategies, manage hiring processes, oversee a recruitment team, and enhance employer branding to attract candidates.

The Senior Manager of Data Governance will oversee data protection compliance, conduct audits, and manage vendor relationships to enhance data governance frameworks and standards.

Manage and optimize consent management solutions for customer data compliance, working with various departments to align on data privacy regulations and enhance customer trust.

The role involves managing Video KYC processes by verifying customers, ensuring policy adherence, and improving KYC processes. Responsibilities include customer interaction via video calls, document verification, and maintaining accurate records.