Jobs at SBI Card

The Senior Manager - Regional Sales, Telecalling, will oversee sales across various SBI Card products, manage a large team, ensure compliance, drive digital initiatives, and achieve performance metrics including new accounts and premium card sales.

Lead strategic KYC platform initiatives, ensuring compliance and project governance. Oversee transformation, risk management, regulatory audits, and stakeholder collaboration for digital KYC operations.

Responsible for implementing concurrent and billing audit strategies, evaluating transaction monitoring, ensuring adherence to policies, and preparing audit reports.

The Senior Manager - WFM is responsible for managing complaint resolution, ensuring compliance, performing root cause analysis, and overseeing a team while enhancing productivity and reducing complaint volumes.

Manage new process implementation and increase sourcing through YONO platform. Drive key projects, coordinate with various stakeholders, support sales teams, and ensure compliance with regulatory frameworks while enhancing productivity in the SBI Card Banca Channel.

The Assistant Vice President - Program Management will lead mid/large size IT programs, ensuring timely delivery, managing stakeholder communication, and handling integration projects with Oracle and middleware technologies.

The role involves managing Video KYC processes by verifying customers, ensuring policy adherence, and improving KYC processes. Responsibilities include customer interaction via video calls, document verification, and maintaining accurate records.

Manage collections processes for assigned portfolio, drive performance of vendors, ensure compliance to guidelines, and monitor critical accounts and data security.

Responsible for enhancing threat detection capabilities through monitoring, responding to incidents, managing SIEM infrastructure, and advanced threat hunting for SBI Card's security operations.

The role involves handling Video KYC cases, ensuring compliance with regulations, maintaining accuracy, and supporting process improvements. It requires direct interaction with customers via video calls and coordinating with internal teams.

Lead and manage thematic and spot revenue audits, oversee third-party audit vendor RFP/onboarding, ensure timely closure of audit reports and observations, coordinate data requests with analytics unit, and present findings to senior management and audit committees.

Lead SBI Card's AI Centre of Excellence, overseeing strategic AI initiatives, governance, and platform development, ensuring responsible adoption and operational excellence in AI and automation.

Manage and optimize consent management solutions for customer data compliance, working with various departments to align on data privacy regulations and enhance customer trust.

Lead end-to-end lifecycle for assigned cobranded credit card products: product design, launches, P&L ownership, partner management, customer satisfaction improvements, competitive analysis, and monitoring product metrics and budgets.

Develop and maintain credit cost forecasting models, produce monthly/quarterly MIS and scenarios, perform data science for regulatory and investor reporting, support audits, maintain BI code and documentation, migrate analyses to datalake/BI tools, and perform RCSA testing.

Lead and deliver mobile app projects for SBI Card across Android and iOS. Create project plans, manage stakeholders and vendors, oversee releases and CI/CD, monitor costs/timelines, drive digital transformation, ensure requirements and acceptance tests, manage cross-functional teams, and report risks and progress to senior management.

Analyze applications and transactions to detect and prevent fraud, make approve/decline or block/unblock decisions, communicate with customers, report fraud modus operandi to analytics, ensure KYC and transaction monitoring compliance, and follow SOPs while meeting productivity and accuracy metrics.

Lead development and deployment of credit, collections, behavior, propensity and fraud scorecards; create micro-segments and self-cure models; ensure model inventory, validation, stability (KS/Gini/PSI), and automate deployment into decision engines or data lake.

Lead and perform zonal monitoring audits across sales sites to verify process and information security controls, prepare audit reports and monthly compliance dashboards, validate sales rebuttals, drive process documentation and continuous improvement, and coordinate with stakeholders to ensure timely closure of audit observations.

The role involves handling Video KYC cases, ensuring compliance with regulations, managing inventory, and enhancing processes for efficiency.