Jobs at SBI Card

Lead and manage the insider threat program to detect, investigate, and prevent data leakage. Operate monitoring tools, review alerts, coordinate escalations with compliance and HR, maintain incident trackers, refine DLP rules, produce metrics and reports, manage service partners, and ensure process documentation, DR participation, and adherence to security frameworks and audits.

Lead HR IT initiatives for Oracle HCM/HRMS, gather and analyze requirements, design solutions, manage vendors and integrations, oversee project and release cycles, drive incident and knowledge management, enforce ITIL processes, coordinate testing and development, and deliver mid-large projects on time while improving operational efficiencies and SLAs.

Manages RBI regulatory complaints, Banking Ombudsman escalations, legal complaints, SBI Bank and top-management escalations. Responsibilities include RBI CMS portal administration, root-cause analysis, complaint resolution, court and cyber-cell documentation, stakeholder coordination, TAT monitoring, pricing reports, process improvements, quality assurance, and team training. The role focuses on timely, accurate closures, minimizing advisory or monetary losses, and maintaining positive customer and regulatory outcomes.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, policies, and regulatory requirements. Review and decide cases, maintain accurate records, meet productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, and coordinate with sales and internal stakeholders. Identify process gaps, support policy and system changes, address customer concerns, and contribute to process improvement and automation opportunities.

Manage credit card recovery and collections operations across an assigned portfolio and geographic area. Responsibilities include allocating accounts to agencies and field teams, monitoring performance, driving recovery targets, overseeing vendor onboarding and compliance, conducting field visits, managing settlements, protecting customer data, resolving complaints, reviewing portfolio risks, and ensuring process and audit adherence.

Manage quality controls and process operations for customer statements, email validation, and PIN production. Responsibilities include statement planning, vendor and SLA compliance, daily QC, exception handling, complaint resolution, dispatch reconciliation, product setup testing, audit closure, process documentation, reporting, and continuous improvement initiatives.

Monitor corporate credit card portfolio performance using spend and bureau data. Analyze portfolio trends, conduct data modeling and segmentation, create dashboards, digitize financial and scorecard outputs, and identify stressed or opportunity segments. Take corrective actions to maintain delinquency and NPA levels within defined benchmarks while collaborating effectively across teams.

Leads regional credit card distribution sales across open market, cobranded, tele-sales, digital, and LG channels. Manages ASMs, NFTEs, call-center productivity, distribution points, partner relationships, manpower planning, training, compliance, application fulfillment, and cost optimization. Drives account acquisition, premium card sales, insurance cross-sell, digital sourcing, customer satisfaction, and achievement of regional sales targets.

Leads the enterprise AI transformation agenda by prioritizing high-value AI and GenAI use cases, managing delivery governance, partnering on data and AI infrastructure, tracking business value, and embedding model governance and responsible AI practices. The role oversees cross-functional execution across business and technology teams, ensuring scalable, reliable, compliant deployments aligned with strategic priorities and measurable outcomes.

Leads enterprise analytics and insights, including predictive and prescriptive modeling, forecasting, dashboards, KPI standardization, value tracking, data governance, and executive reporting. Builds and manages a high-performing analytics team, partners with senior stakeholders across business functions, strengthens self-service BI and automation, and ensures model governance, data quality, regulatory compliance, and measurable commercial impact.

Responsible for implementing collection strategies for telecalling and recovery teams, tracking performance, and ensuring compliance with recovery guidelines.

Develops and manages credit cost forecasting models, generates MIS reports, dashboards, estimates, scenarios, and regulatory or investor insights. The role supports audit data requests, BI walkthroughs, RCSA testing, data lake migration, documentation, and process compliance. Success depends on accurate and timely reporting, model forecasts, audit readiness, and adherence to organizational guidelines.

Leads regional field verification for credit card applications, ensuring decisions comply with credit guidelines, accuracy targets, service-level agreements, and turnaround times. Manages internal and outsourced verification teams, agency performance, payouts, audits, documentation, geographic coverage, and process adherence. Drives first-time-right execution, partner development, process improvements, automation, digitization, and reporting across assigned regions.

Provides legal advice on critical contracts, regulatory requirements, enterprise risks, data privacy, and commercial arrangements in the BFSI and fintech sector. Drafts, reviews, and negotiates agreements; advises on customer communications and digital processes; manages vendor disputes and regulatory submissions; supports cross-functional projects; and mentors junior staff and interns.

Handles credit card customer requests, complaints, and queries through social media while meeting response-time and service-level targets. Coordinates with sales, marketing, risk, product, pricing, and collections teams on process improvements and service issues. Monitors customer sentiment, manages escalations and early-warning signals, tracks pending workload allocation, and ensures documentation and compliance. Success is measured by response time, quality, productivity, customer satisfaction, process adherence, and minimizing avoidable escalations.

Serve HNI, premium, and VVIP credit card customers as an omnichannel customer service specialist across email, voice, and chat. Resolve inquiries within target turnaround times, maintain service quality and accuracy, reduce repeat errors and escalations, coordinate with sales, marketing, risk, product, pricing, and collections teams, document processes, and ensure compliance adherence.

Conduct video-based KYC verification for prospective and existing customers, ensuring accurate decisioning, regulatory compliance, documentation, productivity, and turnaround targets. Manage case inventory, referrals, escalations, and stakeholder communications while identifying process gaps and improvement opportunities. Maintain accurate system updates, support policy and process changes, and minimize customer complaints through timely, detail-oriented execution.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, regulatory requirements, and KYC document standards. Review and decision cases accurately, maintain productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, update systems, and identify process gaps and improvement opportunities. The role also requires coordination with sales teams and internal stakeholders while minimizing customer complaints.

The Assistant Vice President - Program Management will lead mid/large size IT programs, ensuring timely delivery, managing stakeholder communication, and handling integration projects with Oracle and middleware technologies.

Leads the Workforce Effectiveness function across outsourced workforce lifecycle management, partner agreements, cost optimization, training, incentive compensation, performance analytics, sales compliance, and location monitoring. The role drives productivity, regulatory adherence, operational controls, vendor governance, audit readiness, and business reporting across distributed sales, collections, operations, and customer service workforces.