Jobs at SBI Card

Leads expected credit loss modeling, asset classification, regulatory and investor reporting, data governance, and debt sale processes. Owns ECL model refreshes, addresses asset-quality data queries, coordinates with Finance and auditors, develops the data governance operating model, and manages portfolio evaluations and debt sales. Requires strong financial acumen, quantitative modeling expertise, credit-card data knowledge, and familiarity with SAS, BI tools, and distributed data environments.

Lead HR IT initiatives for Oracle HCM/HRMS, gather and analyze requirements, design solutions, manage vendors and integrations, oversee project and release cycles, drive incident and knowledge management, enforce ITIL processes, coordinate testing and development, and deliver mid-large projects on time while improving operational efficiencies and SLAs.

Handle inbound and outbound customer service interactions for credit card holders, resolving requests, complaints, and queries within service-level agreements. Meet targets for response time, productivity, retention, cross-selling, first-call resolution, call quality, customer satisfaction, and process adherence. Identify process gaps, escalate issues, maintain resolution turnaround times, document procedures, ensure compliance, and contribute to process improvement through RPA.

Executes Shikhar customer engagement programs across assigned regions to increase credit card activation and spending. Responsibilities include developing local merchant alliances, launching engagement and festival campaigns, coordinating with sales and brand teams, managing merchant-funded offers, onboarding agencies, ensuring billing and offer compliance, resolving complaints, documenting processes, and tracking portfolio performance. Success is measured through retail spending, active rates, local offers, merchant EMI volumes, offer renewals, and process adherence.

Manage vendor-operated credit card chargeback and dispute resolution processes, ensuring compliance with Visa, MasterCard, RuPay, and American Express rules. Oversee KPIs, SLAs, productivity, accuracy, reporting, escalations, audits, SOPs, vendor contracts, and process improvements. Analyze complaints and operational risks, implement corrective actions and automation initiatives, support regulatory requirements, and drive improved resolution times, customer experience, productivity, and cost efficiency.

Lead end-to-end lifecycle for assigned cobranded credit card products: product design, launches, P&L ownership, partner management, customer satisfaction improvements, competitive analysis, and monitoring product metrics and budgets.

Leads regional credit card sales across open market, cobrand, telesales, digital, and partner channels. Manages ASMs, field sales teams, call centers, distribution points, manpower planning, training, productivity, partner relationships, digital sourcing, backend fulfillment, and compliance. Drives new account acquisition, premium card sales, insurance cross-sell, cost optimization, customer satisfaction, complaint resolution, and achievement of regional sales and team performance targets.

Leads application-processing operations across an assigned zone, managing large FTE and vendor teams handling approximately 30 lakh applications annually. Responsibilities include capacity planning, budgeting, vendor performance, productivity, accuracy, turnaround time, complaints, audits, compliance, business continuity, process controls, and operational strategy. The role partners with sales teams, manages return-to-base processes, develops vendor incentives, and ensures adherence to service-level agreements and process documentation.

Leads regional field verification for credit card applications, ensuring decisions comply with credit guidelines, accuracy targets, service-level agreements, and turnaround times. Manages internal and outsourced verification teams, agency performance, payouts, audits, documentation, geographic coverage, and process adherence. Drives first-time-right execution, partner development, process improvements, automation, digitization, and reporting across assigned regions.

Lead and run the end-to-end security incident management program: detect, triage, investigate, contain, eradicate, recover, and report incidents (including RBI reporting). Develop playbooks, oversee SIEM/DLP and forensic/eDiscovery processes, coordinate stakeholders and audits, produce metrics and MIS, and drive continuous improvements in people, process, and technology.

Conduct Video KYC verification for prospective and existing customers according to defined policies and SOPs. Review and decision cases accurately, maintain regulatory and document compliance, update systems, meet productivity and turnaround targets, manage ageing inventory, handle escalations and referrals, and identify process gaps and improvement opportunities. The role also requires coordination with sales teams and customers, timely email resolution, and support for policy, system, and process changes.

Manage centralized data-based audits across products, transactions, and processes. Analyze exception reports, identify control concerns, perform focused testing, monitor audit observations and closure timelines, develop early warning indicators, maintain audit tools, and ensure process documentation and compliance. The role also supports onsite audit teams and reports audit progress and findings to stakeholders.

Reviews and decisions KYC cases, renewals, address changes, customer queries, and document validations according to regulatory policies and SOPs. Maintains accurate records, meets productivity and turnaround targets, supports audits, resolves escalations, identifies process gaps, and contributes to compliance, documentation, and process improvement initiatives.

Conduct Video KYC verification for prospective and existing customers through video calls, following defined SOPs, policies, and regulatory requirements. Review and decide cases, maintain accurate records, meet productivity and turnaround targets, manage ageing inventory, respond to escalations and referrals, and coordinate with sales and internal stakeholders. Identify process gaps, support policy and system changes, address customer concerns, and contribute to process improvement and automation opportunities.

Leads credit card application processing operations across a zone, managing internal and outsourced teams and vendors. Responsibilities include meeting processing accuracy, productivity, turnaround-time, and SLA targets; coordinating vendor staffing; delivering training and feedback; ensuring compliance with information-security and process standards; enabling outsourced staff access; managing vendor billing; and maintaining process documentation. Success is measured through processing TAT, accuracy, complaints, and adherence to agreements.

Leads regional credit card distribution sales across telecalling, retail, digital, cobrand, and other channels. Manages ASMs, front-line sales teams, call centers, partners, fulfillment, manpower planning, training, productivity, customer satisfaction, and compliance. Drives new accounts, premium card sales, insurance cross-sell, digital sourcing, cost optimization, lead conversion, and operational performance across a widespread territory.

Handle social media requests, complaints, and queries from credit card customers within service-level agreements. Coordinate with sales, marketing, risk, product, pricing, and collections teams to resolve issues and improve processes. Monitor customer sentiment, provide real-time responses, manage escalations and early-warning signals, track pending volumes, and ensure documentation and compliance. Success is measured through response times, quality, productivity, customer satisfaction, process adherence, and reduced avoidable escalations.

Develop and maintain credit, collections, acquisition, behavior, fraud, propensity, and transaction-level scorecards and models. Create portfolio micro-segments and self-cure models, monitor model performance and stability using KS, Gini, PSI, and out-of-time validation, and automate deployment through credit and fraud decision engines or data platforms. The role requires strong analytical and problem-solving skills, technical knowledge of R, Python, SAS, Hadoop, and big data, plus a related master's degree.

Process credit card applications by scrutinizing documents, verifying KYC compliance, conducting credit checks, calculating income, validating documentation, meeting turnaround targets, and ensuring accurate decision-making and process compliance.

Handle inbound and outbound credit card customer interactions, resolving service requests, complaints, and queries within agreed SLAs. Responsibilities include meeting targets for response time, productivity, cross-selling, retention, first-call resolution, call quality, and customer satisfaction. The role also requires identifying process gaps, maintaining resolution turnaround times, documenting processes, adhering to compliance requirements, and contributing to process improvement through RPA.