Teams at SBI Card

Leads expected credit loss modeling, asset classification, regulatory and investor reporting, data governance, and debt sale processes. Owns ECL model refreshes, addresses asset-quality data queries, coordinates with Finance and auditors, develops the data governance operating model, and manages portfolio evaluations and debt sales. Requires strong financial acumen, quantitative modeling expertise, credit-card data knowledge, and familiarity with SAS, BI tools, and distributed data environments.

Lead HR IT initiatives for Oracle HCM/HRMS, gather and analyze requirements, design solutions, manage vendors and integrations, oversee project and release cycles, drive incident and knowledge management, enforce ITIL processes, coordinate testing and development, and deliver mid-large projects on time while improving operational efficiencies and SLAs.

Handle inbound and outbound customer service interactions for credit card holders, resolving requests, complaints, and queries within service-level agreements. Meet targets for response time, productivity, retention, cross-selling, first-call resolution, call quality, customer satisfaction, and process adherence. Identify process gaps, escalate issues, maintain resolution turnaround times, document procedures, ensure compliance, and contribute to process improvement through RPA.