Teams at SBI Card

Review applications and transactions for fraud indicators, make approve, decline, block, or unblock decisions, contact customers, document case facts, monitor KYC and regulatory compliance, report fraud patterns, and support process improvements while maintaining accuracy and customer experience.

Analyze applications and transactions for fraud patterns, decide whether to approve or decline applications, and block or unblock cards. Contact customers, document case facts, monitor KYC and transaction compliance, report fraud patterns, and support fraud awareness. The role requires accurate, timely decisioning of low- and medium-risk alerts, adherence to procedures, and identification of process improvement opportunities.

Review application and transaction fraud alerts, analyze patterns, contact customers, and decide whether to approve, decline, block, or unblock accounts and cards. Ensure KYC, transaction-monitoring, SOP, and customer-contact compliance; document case facts; identify fraud trends and share modus operandi with analytics and management to improve detection and prevention.