Teams at SBI Card

Lead and manage the insider threat program to detect, investigate, and prevent data leakage. Operate monitoring tools, review alerts, coordinate escalations with compliance and HR, maintain incident trackers, refine DLP rules, produce metrics and reports, manage service partners, and ensure process documentation, DR participation, and adherence to security frameworks and audits.

Lead HR IT initiatives for Oracle HCM/HRMS, gather and analyze requirements, design solutions, manage vendors and integrations, oversee project and release cycles, drive incident and knowledge management, enforce ITIL processes, coordinate testing and development, and deliver mid-large projects on time while improving operational efficiencies and SLAs.

Manages RBI regulatory complaints, Banking Ombudsman escalations, legal complaints, SBI Bank and top-management escalations. Responsibilities include RBI CMS portal administration, root-cause analysis, complaint resolution, court and cyber-cell documentation, stakeholder coordination, TAT monitoring, pricing reports, process improvements, quality assurance, and team training. The role focuses on timely, accurate closures, minimizing advisory or monetary losses, and maintaining positive customer and regulatory outcomes.