Jobs at Salient

Coordinates recruiting interviews, candidate experiences, onboarding and offboarding, employee communications, People Operations questions, events, and day-to-day office management. Maintains employee resources, organizes supplies and inventory, supports access and equipment setup, and helps create a welcoming in-person workplace. The role requires strong organization, communication, initiative, attention to detail, and comfort working in a fast-paced office environment.

Own telephony deliverability for high-volume outbound calls, including number reputation, connect-rate optimization, spam-label remediation, carrier relationships, routing, provisioning, and call quality. Build dashboards, alerts, runbooks, and customer reporting; test telephony changes through recordings and callbacks; and advise lenders on dialer configuration. Collaborate with engineers, customer success, legal, carriers, and financial-services customers.

Own and scale Salient’s production telephony platform, including SIP infrastructure, Asterisk, call servers, audio and dialing layers, Kubernetes deployments, observability, security, and customer integrations. Responsibilities include completing migration work, ensuring reliability, supporting zero-downtime deployments, capacity planning for high call volumes, implementing failover and self-recovery, integrating SIP trunks and contact-center platforms, and developing self-service configuration tools. The role requires deep SIP, SDP, RTP, networking, real-time media, and production operations expertise.

Own and standardize Salient’s multi-cloud infrastructure across AWS, GCP, and Render. Responsibilities include Terraform-based infrastructure as code, capacity planning, autoscaling, cloud cost attribution and reduction, observability, incident response, reliability, and secure infrastructure supporting SOC 2 requirements. The role partners with engineering, product, finance, and leadership to improve platform consistency, scalability, auditability, and cost efficiency for real-time AI workloads.

Own enterprise product areas for Marshall, driving strategy, discovery, specifications, launches, adoption, and measurable customer outcomes. Build loan-management integrations, canonical data models, workflow automation, compliance and servicing products, and shared platform capabilities. Partner with engineering, design, customers, implementation teams, and leadership while balancing standardization, configuration, auditability, permissions, and safe failure in regulated financial systems.

Own the strategy, roadmap, quality, compliance, and deployment speed of Salient’s omnichannel AI agent product across voice, text, email, and chat. Define evaluation metrics, servicing workflows, guardrails, and instrumentation while working closely with engineers, lenders, and servicing teams. The role requires shipping LLM-powered products, analyzing real conversations, improving model and product performance, and accelerating lender implementations. It is an in-person San Francisco role with substantial ownership and potential to build a product team.

Implement and customize AI technology for clients, oversee project execution, and collaborate with both technical and non-technical teams in a fast-paced environment.

The Staff Infrastructure Engineer will architect and manage infrastructure systems at scale, focusing on reliability, scalability, and performance for financial transactions and customer interactions.

The Software Engineer will enhance the AI platform for loan servicing, developing features, troubleshooting issues, optimizing performance, and balancing user needs with business goals.

As a Technical Recruiter, own full-cycle recruiting for technical roles, source engineering talent, partner with leadership, and track metrics in ATS.

Build responsive, performant React + TypeScript user interfaces and reusable components for a regulated-finance AI product. Translate complex workflows into clear UX, implement data visualizations, integrate with backend APIs, and ship maintainable code while collaborating with product, design, and AI teams. In-person role in San Francisco, 4 days/week.

Work in the founder's office to drive cross-functional, high-impact projects end-to-end. Own CEO operating cadence, convert leadership decisions into execution, run special projects across product, engineering, compliance, sales, and customer success, improve GTM and onboarding processes, operationalize compliance and quality, and build scalable systems, dashboards, and playbooks to increase throughput and ensure cleaner customer launches.

Own post-sales lifecycle for strategic accounts: drive adoption, retention, and expansion; triage technical/compliance incidents by reading transcripts, logs, prompts, evals, and integration data; implement prompt and logic fixes; escalate clear diagnoses to engineering; run QBRs and handoffs; convert customer feedback into prioritized product signal.

The role involves building and improving speech models for AI voice agents in finance, ensuring high quality conversations and system reliability.

Lead end-to-end product design for AI agents in regulated financial services: research, prototyping, launch, and iteration. Design configuration, testing, monitoring, and workflows for conversation review, exceptions, human intervention, and multi-channel communication. Build design systems, collaborate with customers, product, and engineering, and establish scalable design patterns and processes.

Lead the people function, evolving HR infrastructure, implementing performance management frameworks, and driving culture initiatives at a high-growth startup.