Teams at Salient

Own post-sales lifecycle for strategic accounts: drive adoption, retention, and expansion; triage technical/compliance incidents by reading transcripts, logs, prompts, evals, and integration data; implement prompt and logic fixes; escalate clear diagnoses to engineering; run QBRs and handoffs; convert customer feedback into prioritized product signal.

The role involves building and improving speech models for AI voice agents in finance, ensuring high quality conversations and system reliability.

Lead the people function, evolving HR infrastructure, implementing performance management frameworks, and driving culture initiatives at a high-growth startup.