Jobs at Rocketlane

Lead and scale Customer Success across the APAC region: build and manage teams, drive retention and expansion, develop regional strategy, align cross-functional stakeholders, and ensure customer health and growth.

Own end-to-end delivery of complex enterprise SaaS implementations ($200K–$1M+), manage 3–5 concurrent accounts, lead technical solution design and integrations, drive executive relationships and governance, mitigate risks, manage budgets and scope, mentor delivery teams, and ensure successful go-live and handoff to Customer Success.

Lead technical solution design and run workshops to translate business needs into scalable integrations and migration strategies. Build custom integrations between Rocketlane and enterprise systems, use REST APIs, Webhooks, SSO/SAML, iPaaS tools, Postman, and AI-assisted scripting to automate tasks. Partner with customers, product, and engineering, draft SOWs, and consult on advanced use cases to ensure smooth onboarding and data transitions.

Build and maintain data pipelines and integrations connecting customer systems to Rocketlane. Model and clean messy data, write Python scripts, work with REST APIs and LLMs, debug integrations, join customer discovery calls, and feed recurring learnings back into product and reusable templates.

Own end-to-end subscription lifecycle in Chargebee, manage billing, tax integration (Avalara), AR and collections, reconcile payments, produce MRR/ARR and AR reporting, and partner with Sales/CS to resolve billing issues.

Lead and scale global demand generation across paid, organic, lifecycle, and outbound channels. Manage a team of demand gen managers, align with Sales and Product Marketing, optimize budget and attribution, build scalable campaign frameworks, and report on pipeline and CAC to hit revenue targets.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure the product, build integrations, manage risks/escalations, and adopt AI-driven workflows to automate tasks and accelerate time-to-value while collaborating with product and engineering.

Lead Rocketlane's EMEA go-to-market: own regional revenue targets, build and coach a sales team, develop and execute GTM and territory strategy, source and close complex enterprise deals, partner cross-functionally, and represent the company at events to scale ARR and market presence.

The Senior Customer Success Manager will ensure customer satisfaction, drive product adoption, manage relationships, and identify expansion opportunities to sustain and enhance growth for the company.

Lead customer-facing design workshops, architect and implement integrations and migrations, build solutions using REST APIs, webhooks, SSO/SAML and iPaaS tools, draft SOWs, and collaborate with product and engineering to deliver scalable implementations.

The BDR will identify decision-makers within mid-market companies, engage them using various outreach methods, and schedule meetings for Account Executives. They will customize messaging, collaborate with AEs, meet targets, and maintain CRM updates.

Design and implement advanced front-end features including real-time collaboration, live document editing, spreadsheet-like experiences, Kanban views, and reusable UI components. Work closely with a small engineering team to deliver pixel-perfect interfaces, optimize browser features, and demo progress weekly.

Prospect within named mid-market accounts via email, calls, and LinkedIn to book meetings for AEs; create outbound sequences (using OutPlayhq), hit activity and meeting targets, qualify pain points, collaborate with AEs on messaging, and maintain CRM data hygiene.

Lead customer-facing SaaS implementations and onboarding, design and deliver custom REST API integrations, troubleshoot complex technical issues, communicate clearly with stakeholders, and drive long-term customer success.

Lead post-sale customer onboarding and implementations, build executive relationships, manage multiple projects to on-time/on-budget delivery, drive process improvements and adoption using PSA tools, provide data-driven engagement insights, and collaborate with Sales and Customer Success to ensure retention and expansion.

As a Demo Engineer, you'll build and manage demo environments, support evaluations, document setups, and provide feedback to the product team.

The Senior AI Implementation Manager will lead customer onboarding, manage integrations, and ensure value delivery through AI-driven workflows with a consultative approach.

Lead end-to-end onboarding for enterprise customers: run discovery, design solutions, configure systems, build integrations, manage escalations, adopt AI-driven workflows, and drive go-lives ensuring fast customer value.

Execute functional, UI, end-to-end, regression, and compatibility tests for a SaaS product. Design and run test cases, log defects, assist with test automation (Playwright/Cypress), run automated suites, perform API testing, and collaborate with developers in Agile ceremonies.

The Senior Customer Success Manager will engage with customers to enhance product utilization, drive retention, manage key metrics, and strategize on customer initiatives.