Jobs at Ricoh USA, Inc.

Manage and expand customer relationships within an assigned territory, identify business challenges, generate sales opportunities, and align Ricoh’s technology and managed-service solutions with customer objectives. Responsibilities include consultative selling, account development, stakeholder engagement, presentations, proposals, solution positioning, and communicating financial and operational value. The role requires approximately 20% travel and focuses on building long-term partnerships with decision-makers and influencers.

Manage assigned accounts and drive business development by identifying customer challenges, building relationships with decision-makers, and positioning Ricoh’s technology, document management, workflow, and managed services solutions. Conduct consultative discovery, prepare proposals and presentations, expand enterprise services, and develop long-term customer partnerships. The role requires approximately 20% travel, including occasional overnight trips.

Software Engineering Interns develop, test, debug, document, and improve software components in an Agile environment. They collaborate with mentors and engineering teams, evaluate software alternatives, recommend solutions, and apply object-oriented programming, data structures, algorithms, scripting, Linux, containerization, REST APIs, and AI development frameworks. Interns independently own project design and implementation, participate in Agile ceremonies, and present project results to executive leadership.

Manages a portfolio of up to five strategic accounts, cultivating executive relationships and developing long-term account strategies. Leads business planning, roadmaps, retention, expansion, and profitable growth while coordinating internal sales and subject-matter teams. Communicates Ricoh’s value proposition, navigates client decision processes, maintains CRM data, and meets revenue and gross profit targets. The role requires approximately 30% travel.

Manages daily operations for a medium-to-large office services site and leads a substantial team. Oversees contract compliance, service-level performance, staffing, recruiting, training, retention, succession planning, and employee performance. Maintains customer relationships, resolves service and billing issues, delivers operational reporting, supports audits, and drives process improvements. Consults with customers on workflow enhancements and coordinates internal and external stakeholders to improve quality, productivity, satisfaction, and profitable growth.

Provides onsite legal office services, including document reproduction, scanning, file conversion, printing, encryption, copier troubleshooting, mail and supply distribution, billing log maintenance, and conference room support. Handles confidential, time-sensitive legal documents and coordinates equipment, labor, and supplies for offsite trials. Delivers customer service, supports facilities with moves and light maintenance, maintains equipment areas, performs quality checks, and follows safety procedures while occasionally working overtime.

Supports records management by preparing files for storage, updating records systems, conducting file searches, managing inquiries and file circulation, coordinating vendors, reconciling work orders and invoices, and assisting with digitization, electronic filing, legal holds, transfers, and destruction workflows. The role requires data entry, document management software proficiency, communication skills, independence, and the ability to lift up to 50 pounds.

Supervise daily operations and staff at a Ricoh service location while performing document-specialist and copy-center duties. Manage workflows, customer communication, training, payroll corrections, shift profitability, quality standards, scheduling, issue resolution, and site reporting. The role may support hiring, termination, performance management, and month-end reporting in the Site Manager’s absence.

Leads functional analysis, requirements, solution design, testing, and implementation for complex enterprise ERP and eCommerce initiatives. Partners with business leaders, architects, developers, and project managers to deliver cross-functional solutions supporting sales and service operations. Oversees project milestones, critical paths, business process changes, system configuration, issue resolution, and technology strategy. Requires extensive IT, ERP, requirements management, testing, stakeholder coordination, and complex project leadership experience.

Greets visitors, distributes badges, schedules meeting rooms, and answers and transfers incoming calls. Maintains phone lists, calendars, automated messaging, promotional inventory, and office communications. Provides light administrative and PC support, assists other teams with various tasks, and contributes to company and community events while delivering professional customer service.

Coordinates office hospitality and administrative services, including greeting visitors, managing conference rooms, preparing client visits, arranging catering and travel, supporting executives, handling mail and shipping, coordinating vendors, and assisting with facilities and company events. Provides concierge-level customer service while representing Ricoh and client cultures in a professional headquarters environment.

Manages daily operations at a solo-person office services site, including mail, copying, scanning, courier, reception, imaging, hospitality, and shipping functions. Operates office equipment, processes work orders, monitors contractors, maintains supplies, coordinates conference rooms and A/V resources, prepares reports, supports customer needs, and assists other locations when required. The role requires customer-facing experience, basic technical aptitude, schedule flexibility, and occasional travel to alternate sites.

Supports a customer’s Ricoh print-device fleet by monitoring service levels, managing supplies and inventory, responding to support requests, coordinating installations and equipment moves, maintaining asset and meter records, preparing reports, and escalating issues. The role also supports fleet optimization, procurement, training, implementation programs, customer satisfaction activities, vendor coordination, and administrative tasks while ensuring print availability and SLA compliance.

Build and evaluate AI-powered machine translation systems for multilingual technical documentation. Develop terminology checking, delta translation, LLM workflows, document parsing, and automated translation pipelines. Design experiments, analyze model outputs, contribute production code, collaborate with engineering and localization teams, and present findings to technical stakeholders.

Develop and maintain software applications and analysis tools for engineering and data-driven workflows. Responsibilities include data processing, algorithm design, visualization, automated workflows, testing, debugging, validation, documentation, code reviews, and presenting findings. The intern will collaborate with engineers and stakeholders while using Python or C++, Git, AWS, and analytical libraries to create scalable, reliable solutions.

Greets visitors, manages badges and meeting rooms, operates the company switchboard, maintains phone lists and calendars, updates automated messaging, supports administrative tasks, manages promotional items, and provides general office and PC support. The role requires strong organization, communication, customer service, and teamwork skills in an office environment.

Oversee daily operations of a solo-person office services site, including mail, copying, scanning, courier, hospitality, shipping, and reception services. Operate office and imaging equipment, manage supplies and vendors, complete work orders and reports, coordinate conference rooms and A/V resources, interact with customers and facility personnel, collect operational data, and meet service-level and financial goals.

Provides onsite office and legal document services, including scanning, file conversion, printing, copying, encryption, mail and supply distribution, billing logs, and conference room support. Troubleshoots copier and fax equipment, maintains service areas, coordinates equipment and supplies for offsite trials, and assists with facilities tasks, moves, reception, and light maintenance. Requires strong customer service, communication, organization, and basic computer skills in a fast-paced legal office environment.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.