Jobs at Ricoh USA, Inc.

The role involves handling mail and print services in a legal environment, delivering customer service, managing equipment and supplies, and ensuring quality control of printing and copying tasks.

Sell consultative Ricoh solutions by developing new and existing customer relationships, uncovering business needs, delivering solution-based proposals and presentations, and driving account growth through strategic engagement and relationship building.

Provides high-level pre and post-sales support for digital copiers and printers. Responsible for staff performance monitoring, training, mentoring, troubleshooting, and technical documentation creation, while overseeing daily operations and ensuring equipment functionality.

Operate high-volume copiers, scanners and mail/finishing equipment in a legal office; handle sensitive documents, perform scanning/OCR/FTP and basic file conversion, maintain logs and supplies, assist with binding/packaging, respond to service calls, and provide professional customer support under tight deadlines.

Participate in design, development, testing, and support of software products. Implement basic solutions, follow local development processes, contribute to project planning, document work, and collaborate with team under guidance from senior staff.

On-site automation technician who services, diagnoses, repairs, and maintains robotic and electro-mechanical automation systems. Performs preventative maintenance, triage, installations, and 2nd-level support while following safety procedures and documenting work in CMMS. Requires mechanical/electrical troubleshooting and digital competencies for industrial control systems.

Manage incoming/outgoing mail and shipments, operate copiers/scanners/postage equipment, handle document scanning and fulfillment, support office requests and events, maintain supplies and records, and assist with shipping, receiving, and records management.

Design, implement, and support low-level Linux systems software and platform components. Work on kernel subsystems, drivers, system bring-up, debugging, performance tuning, firmware/BIOS updates, validation, and production support. Collaborate with manufacturing and field teams, use GitLab/JIRA workflows, and produce technical documentation.

Operate and maintain high-volume digital printers, copiers, scanners, and finishing equipment; produce, bind, and deliver professional documents; perform quality checks and basic troubleshooting; manage shipping/receiving and supply inventories; respond to customer requests; support meeting room setups and office services; maintain production records and escalate equipment issues.

Hunt and win net-new public sector accounts by prospecting, building relationships with decision-makers, and positioning Ricoh solutions. Perform consultative selling, prepare presentations, negotiate contracts, manage pipelines, coordinate internal stakeholders, and navigate public procurement and funding cycles. Travel ~20%.

Conduct timely, impartial workplace investigations for low-to-moderate risk employee relations matters, document findings, apply policies and employment law, coach managers and employees, monitor case progress, and help drive consistent, fair resolutions across the US and Canada. Provide intake, counseling, and post-investigation follow-up.

Assist Finance and IT teams with ERP and reporting systems, data cleansing and conversion, system testing, data validation, documentation, and support automation and AI-enabled financial analysis initiatives.

Design and deliver electromechanical systems from concept through production: EOAT, frames, control panels, cable harnesses, optics/vision fixtures, documentation, safety/certification, and partner with software for robotics, motion, and vision integration. Flex into embedded/robotics software when needed.

Greet visitors, answer/screen incoming calls, manage visitor badges and meeting room schedules, maintain reception area, update internal phone directory, and perform general administrative support tasks.

Identify and develop new sales opportunities within assigned accounts by understanding customer environments, aligning Ricoh solutions, delivering compelling presentations, and managing multiple accounts to drive business growth. Build relationships with decision-makers, assess customer needs, and communicate financial impact while supporting digital transformation initiatives.

Operate, calibrate, troubleshoot, and maintain high-end production printing and duplication equipment (roll-fed presses, copiers, bindery). Prepare and inspect jobs, meet deadlines and quality standards, manage inventories, transfer files to color equipment, perform basic repairs and diagnostics, complete technical training, and provide customer-focused service.

Manage daily operations of a small-to-medium site and a small team; ensure service level agreements, quality, staffing, and customer satisfaction; coordinate contracted services (print, courier, hospitality); perform staff development, performance management, reporting, and issue resolution to meet contractual and operational goals.

Provide mailroom and office services in a legal environment: distribute mail/packages, perform copying, scanning, batch printing, file conversion and encryption, maintain logs/billing, troubleshoot equipment, support meeting rooms and light facilities tasks, and handle confidential, time-sensitive documents while upholding professionalism and customer service standards.

Lead and manage daily site operations and a customer-facing team, leveraging Ricoh products to ensure service quality, continuous improvement, training, and customer satisfaction while meeting audits and deadlines.

The Mail and Print Associate operates high-volume duplicating and mailing equipment, performs maintenance, oversees mailing tasks, and provides customer service, ensuring efficient operations.