Jobs at Ricoh USA, Inc.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

Manage execution of managed service operations across area sites, ensure contractual compliance, hire and develop staff, perform on-site inspections, manage customer relationships and escalations, oversee onboarding, billing, reporting, profitability, and continuous improvement initiatives.

The role involves handling mail and print services in a legal environment, delivering customer service, managing equipment and supplies, and ensuring quality control of printing and copying tasks.

Provide hands-on legal office support including copying, scanning, shipping, records management, chargeback/billing, conference setup, and receptionist backup. Operate high-volume copiers and bindery equipment, perform OCR/FTP/file formatting using Microsoft Office and Adobe Acrobat Pro, handle confidential/time-sensitive documents, maintain logs and inventory, assist facilities with moves and light maintenance, and deliver exceptional customer service to attorneys and staff.

Sell continuous-feed inkjet and workflow solutions to existing and new commercial accounts. Build pipeline, create business cases and proposals, present to C-level executives, manage complex long sales cycles, engage partners, and coordinate handoffs to delivery teams to meet revenue and profit targets.

Operate high-volume copiers and bindery equipment, perform mailroom and shipping/receiving tasks, troubleshoot and maintain convenience copiers, manage supplies and logs, perform scanning/imaging, occasional reception and light maintenance, deliver jobs across site buildings, and ensure quality control and customer communication.

Sell Ricoh continuous-feed inkjet and workflow solutions to existing and new B2B accounts. Manage territory and pipeline, create business cases, present to C-level executives, develop proposals/RFP responses, engage partners, and coordinate handoffs to pre-sales and delivery teams while meeting revenue and margin targets.

Manage daily operations of a small-to-medium on-site team, oversee contracted services (print, mail, courier, hospitality), ensure SLAs and quality, develop staff through coaching and performance management, maintain customer relationships, and support operational reporting and process improvements.

Provide hands-on legal office support including copying, scanning, mail/shipping, records management, conference support, deliveries, and equipment operation. Maintain billing logs, perform OCR/FTP/file formatting, assist with off-site projects and light facilities tasks while interacting with senior attorneys and staff under tight deadlines.

Operates high-volume print, copy, scanning, binding, mailing, shipping, and receiving equipment; performs basic troubleshooting, inventory tracking, document filing, customer service, reception, delivery, and occasional meeting-room setup. Supports multiple customer sites, responds to service requests, maintains logs and reports, and may handle light maintenance, cleaning, and emergency or off-hours work. The role requires flexibility, strong communication, basic computer skills, and the ability to lift up to 50 pounds.

Leads day-to-day site operations, production workflow, staffing, labor and materials costs, quality, scheduling, payroll accuracy, customer communications, employee development, invoicing, and P&L management. Ensures deadlines, audit compliance, profitability, service excellence, and customer satisfaction while supervising and coaching staff.

Provides onsite legal office services, including document reproduction, scanning, printing, file conversion, encryption, mail and supply distribution, copier troubleshooting, billing logs, and conference room support. Handles confidential, time-sensitive documents and assists with office or box moves, light maintenance, reception, and meeting setups. Delivers customer service, maintains equipment and service areas, performs quality checks, and supports offsite trial logistics in a fast-paced environment.

Welcomes visitors, answers and directs incoming calls, issues visitor badges, manages meeting room schedules, maintains the telephone directory, keeps the reception area professional, and performs general administrative support. Requires strong interpersonal, communication, organizational, and customer service skills, Microsoft Office proficiency, and the ability to lift and push objects up to 30 pounds.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Site Manager oversees daily operations, leads a team, ensures service excellence, and fosters a positive work environment while driving innovation and collaboration.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

Operate and manage daily mailroom, print, and imaging services at a single-person site. Perform copying, scanning, mail processing, courier, reception, shipping/receiving, A/V and conference support. Maintain supplies, create work orders, report facility issues, interact with customers and vendors, and meet service level and financial targets while delivering customer service and basic technical support.

Lead operational delivery and client relationships for enterprise print and mail accounts. Manage P&L, drive service improvements, ensure SLAs, run executive reviews, and lead a team of 15–20 direct reports to improve efficiency, quality, and profitability.

Support internal audit engagements across financial cycles (cash, receivables, inventory, payroll). Perform control testing under SOX Section 404, assist with data analytics, research audit issues, communicate findings, collaborate with teams, and participate in training and mentorship activities.

Provide hands-on mailroom and office support in a 200-person law office: process incoming/outgoing mail and packages, perform daily mail runs, track supplies, assist Ricoh Copy Center and hospitality, manage mail databases, use MS Office and Adobe Acrobat, operate postal meter and shipping services, and support conference room set up and customer-facing needs.