Jobs at Ricoh USA, Inc.

The Account Manager 2 develops customer relationships, solves business challenges, generates sales opportunities, and delivers compelling presentations to enhance Ricoh's offerings.

As a Senior On-Site Service Specialist, you will manage high-volume printing and mailing tasks, ensuring customer satisfaction and maintaining equipment. Responsibilities include troubleshooting, customer service, record maintenance, and safety adherence.

The Field Representative II supervises a team of indexers, performs document indexing, ensures quality control, provides training, and maintains production standards.

The Order Support Administrator manages orders for equipment and services, ensuring accuracy in sales order processes, coordination between departments, and excellent customer service while achieving organizational KPIs.

Hunt and win net-new public sector accounts through prospecting, cold calling, and face-to-face meetings. Use consultative selling to align Ricoh solutions to customer mandates, deliver presentations, manage complex contract negotiations, coordinate internal stakeholders, and maintain a sales pipeline while navigating public procurement and funding cycles.

This role involves executing business development strategies, engaging with customers, generating sales opportunities, and effectively communicating Ricoh's solutions to meet customer needs.

Responsible for supporting RICOH managed devices, including service requests, supply management, monitoring fleet performance, and ensuring SLA compliance.

Manage daily operations of small to medium site and a team, ensuring service quality, customer satisfaction, and staff development while implementing Ricoh service tools.

The specialist manages customer service, schedules equipment, assists in legal workflows, performs office and copier maintenance, and handles confidential documents.

The Legal Office Receptionist provides exceptional customer service by greeting visitors and managing incoming calls, scheduling meetings, and performing light administrative duties.

As a Site Leader in a legal environment, you will oversee operations, support employee growth, and ensure client satisfaction while fostering a culture of continuous improvement.

Operates high volume printing equipment, performs mail tasks, and manages shipping and receiving. Ensures quality and maintenance of equipment while coordinating print fulfillment tasks in a fast-paced environment.

The Bilingual Account Manager drives new business development, builds customer relationships, and uses consultative selling techniques to meet clients' needs in IT and software services.

Manage Mezzanine client area and cafe; oversee inventory, catering staff and event setup; coordinate with Reception, AV, Facilities and Events; set and enforce service standards; troubleshoot service issues; provide tours, capacity management, scheduling and reporting; support catering and daily operations; maintain flexible hours and physical duties.

Provide on-site mailroom support including picking up, sorting, receiving, scanning, and delivering mail and packages. Answer customer calls/emails, process outgoing shipments, maintain logs, travel between two CT sites, and perform occasional off-site deliveries using a company vehicle.

Client-facing senior technical support role ensuring stability, performance and continuous improvement of deployed document/content management solutions. Troubleshoot complex environments, lead escalations, produce support documentation, mentor junior staff, coordinate with implementation teams and vendors, and contribute to continuous improvement and pre-sales activities.

Support the corporate tax team by assisting with federal, state, and local tax filings, compliance and provision processes, data gathering and analysis, tax research and documentation, maintaining tax records, and contributing to process automation and improvement projects using new technologies.

Client-facing senior technical support role delivering advanced support and continuous improvement for Ricoh document/content management solutions. Troubleshoots complex environments, leads escalations, documents root causes, mentors junior staff, coordinates with implementation and vendor teams, and supports pre-sales and post-incident reviews to meet service levels.

The Office Print Business Analyst supports Ricoh's strategy through data analysis, KPI measurement, and strategic insights that enhance business performance and decision-making.

The Senior Manager will lead the Office Print business strategy, aligning regional/global priorities with market needs, driving strategic planning, and cross-organizational execution to maximize performance and growth.