Jobs at Ricoh USA, Inc.

Operates copying, scanning, mailing, shipping, fulfillment, and bindery equipment in a customer-site office environment. Maintains copier areas, service and inventory logs, supplies, files, and daily meter records. Responds to customer service requests, distributes mail and supplies, sets up conference rooms, delivers completed jobs, and coordinates equipment service calls. Requires basic computer and Microsoft Office skills, customer service ability, and physical capacity for standing, walking, and lifting up to 50 pounds.

Manages daily operations for a small- to medium-sized site and supervises a small team. Oversees contracted copy, courier, print, hospitality, imaging, and mail services; ensures staffing, quality, SLAs, customer satisfaction, reporting, and contractual compliance. Responsibilities include employee coaching, performance management, training, workflow improvement, issue resolution, customer communication, business reviews, and supporting financial and retention objectives.

Leads daily operations for a small office-services site, including mail, copying, scanning, courier, hospitality, and managed print services. Supervises and trains staff, schedules work, manages customer relationships and contract compliance, resolves operational issues, tracks service levels, monitors supplies and vendors, prepares reports, and supports profitability, recruiting, and performance management.

Supports RICOH-managed printers by monitoring service alerts, resolving customer requests, replenishing supplies, maintaining device and parts inventories, coordinating installations and relocations, documenting meter reads, training users, and escalating complex issues. The role also supports printer procurement, fleet optimization, hot swaps, asset tracking, service-level agreement compliance, and basic device maintenance in an office environment.

Leads daily operations for a small office-services site, including mail, copy, scanning, courier, hospitality, imaging, and managed print services. Supervises and trains staff, assigns work, manages schedules, handles customer issues, monitors service-level compliance, prepares reports, controls supplies and costs, and escalates facility concerns. The role also coordinates vendors, contractors, reception, shipping, conference rooms, and equipment resources while supporting recruiting and performance management.

Sell Ricoh’s hardware, software, and professional services portfolio to enterprise accounts. Responsibilities include prospecting, developing new business, expanding existing accounts, analyzing customer requirements, presenting demonstrations and proposals, negotiating solutions, maintaining CRM records, and coordinating order, delivery, and implementation activities. The role requires regular customer-facing engagement, approximately 20% travel, and expertise in production print, graphics arts, connectivity, and complex solutions sales.

Leads strategic sourcing and procurement across IT and other indirect spend categories. Responsibilities include market analysis, supplier selection, RFPs, contract negotiation, category strategy, supplier performance management, risk mitigation, compliance, cost savings, and total-cost-of-ownership analysis. The role partners with stakeholders and senior leadership to develop business cases, optimize supplier relationships, and deliver value while ensuring quality, service, and regulatory standards.

Manages daily operations for a small- to medium-sized site, leads a team, oversees contracted office services, and ensures service quality, efficiency, compliance, and financial performance. Maintains customer relationships, manages service-level commitments, supports reporting and business reviews, develops employees, addresses performance matters, and identifies process improvements and service enhancements.

Manages existing Ricoh SMB accounts while identifying new business opportunities and driving revenue growth across hardware and service offerings. Responsibilities include consultative B2B sales, client retention, account expansion, outreach, objection handling, pipeline and forecast tracking in CRM systems, and collaboration with internal teams to provide tailored solutions. The role operates in a hybrid environment with monthly performance targets.

Develops new and existing customer accounts by identifying business challenges, building relationships with decision-makers, and aligning Ricoh solutions to customer goals. Responsibilities include business development, consultative selling, solution presentations, financial impact analysis, account expansion, and stakeholder engagement. Requires approximately 20% travel, including occasional overnight travel.

Operates high-volume printing, copying, inserting, bindery, mailing, shipping, and receiving equipment in a fulfillment center. Sorts and distributes mail, prepares detailed mail pieces, maintains equipment and service logs, tracks supplies and billing, performs deliveries, handles customer inquiries, and supports filing, room setup, housekeeping, and light maintenance. Requires flexibility for multi-shift schedules, weekends, overtime, and occasional emergency response.

Coordinates daily operations for a single-person office services site, including mailroom, copy, scanning, courier, reception, shipping, and hospitality services. Operates office and imaging equipment, manages work orders, supplies, vendors, reports, conference room resources, and customer interactions. Ensures service-level, financial, and profitability objectives are met while providing professional support to customers, facility management, and building occupants.

Manages daily operations for medium to large managed-services sites and leads site personnel and field representatives. Ensures contract, SLA, audit, compliance, staffing, customer satisfaction, and service-quality objectives are achieved. Responsibilities include recruiting, training, performance management, succession planning, reporting, customer presentations, process improvement, issue resolution, change management, and identifying workflow enhancements. The role also supports business retention, profitable growth, and collaboration with sales and internal stakeholders.

Manages daily operations of a single-person office services site, including mailroom, copy, scanning, courier, reception, shipping, and print services. Operates office and imaging equipment, coordinates vendors and facilities, manages supplies and conference room resources, completes work orders and inspections, supports customers, gathers operational data, prepares reports, and meets service-level and financial goals.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

Manages daily operations for a one- to three-person legal office services site. Supervises and develops staff, oversees billing, invoicing, scheduling, document production, mail, hospitality, facilities coordination, inventory, customer issue resolution, payroll accuracy, reporting, profitability, and quality compliance. Supports legal workflows involving confidential documents, court filings, trials, and legal records while maintaining strong relationships with attorneys, clients, vendors, and internal teams.

Provides hands-on operational and customer support in a legal office, including document reproduction, scanning, filing, shipping, records handling, conference room setup, mail distribution, copier troubleshooting, billing logs, inventory tracking, and light facilities assistance. Supports attorneys, partners, paralegals, staff, vendors, and clients while handling confidential, time-sensitive work. May coordinate off-site projects, trials, deliveries, office moves, overtime, and emergency response.

Delivers classroom and virtual technical training for direct and dealer employees, develops learning materials and global knowledge content, coaches field staff, evaluates training needs, and maintains LMS records. Measures learning initiatives, reports results to stakeholders, gathers curriculum feedback, recommends improvements, and supports certifications and employee development. The role also manages training schedules, rosters, cross-functional relationships, KPIs, and periodic travel to remote offices.

Provides on-site mailroom, copying, scanning, bindery, shipping, receiving, and document distribution services. Picks up and delivers USPS mail, operates and troubleshoots copier equipment, maintains service and inventory records, responds to customer requests, and supports meeting-room setups and facility moves. The role requires customer service, basic computer skills, physical handling of materials, regular movement between buildings, and occasional after-hours emergency response.

Leads hospitality, concierge, workplace, and customer experience services while managing personnel, schedules, coaching, and operational standards. Coordinates guest reception, visitor access, meeting rooms, executive support, events, catering, vendors, invoices, and client communications. Maintains SOPs, reports, workplace records, inventory, and facility readiness while collaborating with AV, IT, Facilities, and Security teams. Requires supervisory experience, strong event coordination, communication, customer service, and Microsoft Office skills.