Jobs at Ricoh USA, Inc.

Leads managed-services operations for assigned global and vertical customers, overseeing employees, customer relationships, service-level performance, implementation, P&L, profitability, contracts, vendors, risk, and continuous improvement. Develops teams of up to 100+ employees, drives digital and AI-augmented operational transformation, identifies growth opportunities, resolves performance issues, and ensures customer retention and satisfaction across multi-site accounts.

Manages daily operations across medium-to-large sites and leads site personnel and field service staff. Ensures contract, SLA, audit, and service-quality compliance while maintaining customer satisfaction and business retention. Responsibilities include staffing, recruiting, onboarding, coaching, performance management, succession planning, reporting, customer presentations, issue resolution, change management, process improvement, and coordination with sales and internal stakeholders. Provides consultative workflow enhancements and supports profitable growth.

Provides onsite shared-services support across office administration, mailroom and shipping, records management, check processing, reception, document services, and customer requests. Processes physical and electronic materials accurately and confidentially, maintains logs and records, coordinates vendors and couriers, troubleshoots office equipment, supports events and workplace activities, and provides cross-functional coverage. The role requires strong organization, customer service, discretion, adaptability, and regular physical activity in a corporate office environment.

Operates high-volume copiers, scanners, mail and finishing equipment in a legal office environment. Performs document scanning, OCR, file conversion, formatting, FTP transfers, binding, shipping, filing, inventory tracking and quality checks. Supports legal professionals with time-sensitive and confidential projects, coordinates service calls, maintains logs and billing records, distributes mail and supplies, and delivers completed work. Requires strong customer service, computer, troubleshooting and organizational skills, with the ability to meet tight deadlines and lift up to 50 pounds.

Coordinate and manage meeting and event spaces, AV setups, food and beverage service, and office floor supplies. Provide copy/production/scan/mail support, maintain kitchens and pantry, assist setup/breakdown, and ensure high-quality client-facing hospitality and office services.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.

Manage execution of managed service operations across area sites, ensure contractual compliance, hire and develop staff, perform on-site inspections, manage customer relationships and escalations, oversee onboarding, billing, reporting, profitability, and continuous improvement initiatives.

The role involves handling mail and print services in a legal environment, delivering customer service, managing equipment and supplies, and ensuring quality control of printing and copying tasks.

Provide hands-on legal office support including copying, scanning, shipping, records management, chargeback/billing, conference setup, and receptionist backup. Operate high-volume copiers and bindery equipment, perform OCR/FTP/file formatting using Microsoft Office and Adobe Acrobat Pro, handle confidential/time-sensitive documents, maintain logs and inventory, assist facilities with moves and light maintenance, and deliver exceptional customer service to attorneys and staff.

Sell continuous-feed inkjet and workflow solutions to existing and new commercial accounts. Build pipeline, create business cases and proposals, present to C-level executives, manage complex long sales cycles, engage partners, and coordinate handoffs to delivery teams to meet revenue and profit targets.

Operate high-volume copiers and bindery equipment, perform mailroom and shipping/receiving tasks, troubleshoot and maintain convenience copiers, manage supplies and logs, perform scanning/imaging, occasional reception and light maintenance, deliver jobs across site buildings, and ensure quality control and customer communication.

Sell Ricoh continuous-feed inkjet and workflow solutions to existing and new B2B accounts. Manage territory and pipeline, create business cases, present to C-level executives, develop proposals/RFP responses, engage partners, and coordinate handoffs to pre-sales and delivery teams while meeting revenue and margin targets.

Manage daily operations of a small-to-medium on-site team, oversee contracted services (print, mail, courier, hospitality), ensure SLAs and quality, develop staff through coaching and performance management, maintain customer relationships, and support operational reporting and process improvements.

Provide hands-on legal office support including copying, scanning, mail/shipping, records management, conference support, deliveries, and equipment operation. Maintain billing logs, perform OCR/FTP/file formatting, assist with off-site projects and light facilities tasks while interacting with senior attorneys and staff under tight deadlines.

Operates high-volume print, copy, scanning, binding, mailing, shipping, and receiving equipment; performs basic troubleshooting, inventory tracking, document filing, customer service, reception, delivery, and occasional meeting-room setup. Supports multiple customer sites, responds to service requests, maintains logs and reports, and may handle light maintenance, cleaning, and emergency or off-hours work. The role requires flexibility, strong communication, basic computer skills, and the ability to lift up to 50 pounds.

Leads day-to-day site operations, production workflow, staffing, labor and materials costs, quality, scheduling, payroll accuracy, customer communications, employee development, invoicing, and P&L management. Ensures deadlines, audit compliance, profitability, service excellence, and customer satisfaction while supervising and coaching staff.

Provides onsite legal office services, including document reproduction, scanning, printing, file conversion, encryption, mail and supply distribution, copier troubleshooting, billing logs, and conference room support. Handles confidential, time-sensitive documents and assists with office or box moves, light maintenance, reception, and meeting setups. Delivers customer service, maintains equipment and service areas, performs quality checks, and supports offsite trial logistics in a fast-paced environment.

Welcomes visitors, answers and directs incoming calls, issues visitor badges, manages meeting room schedules, maintains the telephone directory, keeps the reception area professional, and performs general administrative support. Requires strong interpersonal, communication, organizational, and customer service skills, Microsoft Office proficiency, and the ability to lift and push objects up to 30 pounds.

The Business Process Sales Consultant drives sales by managing relationships with clients, understanding their needs, and leading complex bids while ensuring a competitive advantage and successful execution of projects.

The Site Manager oversees daily operations, leads a team, ensures service excellence, and fosters a positive work environment while driving innovation and collaboration.