Site Coordinator
$20.95 - $26.40 per hour
POSITION PROFILE
Accountable for daily operations of solo-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.
- Responsible for the daily operations of a mail room, copy center, or scanning facility.
- Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
- May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and the delivery and processing of mail.
- Handle formal customer interactions on a daily basis.
- Responsible for the effective implementation and management of Ricoh Service Excellence programs.
- Understand and efficiently operate required equipment and software to meet service level agreements (SLAs).
- Achieve profitability goals by effectively utilizing company materials and supplies.
- May maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility-related issues, and providing support as needed.
- May interact with contracted vendors, facility management, and building occupants.
- May be responsible for office supply inventory management and reordering.
- May be responsible for conference room coordination and A/V equipment resource management.
- Maintain positive internal working relationships with all department employees through professional communication.
- Collect and provide operational data to assigned leadership and customers.
- May complete monthly customer reports with support from assigned leadership.
- Ensure financial responsibilities are met.
- Perform other duties as assigned.
Typically Requires:
- High school diploma or GED required.
- 1+ years of experience in a related field (B2B and/or technical environment).
- Previous 1+ year of customer-facing work experience required.
- Demonstrated knowledge and understanding of technology.
- Tactical thinking and decision-making skills.
- Ability to present information to small groups.
- Moderate problem-solving skills.
- Basic customer service skills.
- Basic technical aptitude.
- Basic written and verbal communication skills.
- Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Work assignments are diversified and require the ability to interpret, comprehend, and apply complex materials, data, and instructions, as well as prepare, provide, and convey diversified information.
- Some physical effort is required. Work may be primarily sedentary but does require walking, standing, bending, reaching, lifting, and carrying objects weighing up to 50 lbs. (e.g., papers, books, files, and small parts).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Skills Required
- High school diploma or GED
- At least 1 year of experience in a related field, preferably in a B2B or technical environment
- At least 1 year of customer-facing work experience
- Knowledge and understanding of technology
Ricoh USA, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ricoh USA, Inc. and has not been reviewed or approved by Ricoh USA, Inc..
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Healthcare Strength — The company offers comprehensive medical, dental, and vision plans with configurable options, plus disability, life insurance, and an EAP. Feedback suggests coverage breadth is solid, with some noting low copays in certain plans.
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Retirement Support — A 401(k) with company match is available starting on day one. Feedback suggests the program is competitive in scope even if the match level is viewed as only average by some.
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Flexible Benefits — A configurable benefits marketplace with options like pet insurance, employee discounts, tuition reimbursement, and the ability to purchase extra vacation days offers choice. Feedback suggests flexibility and add‑ons help round out total rewards even when base pay feels light.
Ricoh USA, Inc. Insights
What We Do
Ricoh USA is an information management and digital services company connecting technology, processes, and people. As part of a global leader, we create competitive advantage for over 1.4 million businesses and solve problems for companies large and small. Every day our more than 90,000 global employees serve a vast array of industries designing and optimizing end-to-end business solutions. At the forefront of innovation, we use a wide range of systems, platforms, and image technology to make data accessible to people faster and with more insight than ever before.
