Teams at Ricoh USA, Inc.

Manage daily operations of a small-to-medium site and a small team, overseeing contracted services (print, mail, hospitality), staffing, SLAs, quality, customer relationships, performance management, training, reporting, and process improvements to meet contractual and financial goals.

Manage daily operations of a medium-to-large site and team, ensuring SLA and contract compliance for print, mail, courier, and hospitality services. Hire, train, develop, and retain staff; conduct performance management and succession planning; deliver customer-focused service, reporting, and continuous process improvements to meet quality and audit standards.

Operate high-volume copiers, scanners and mail/finish equipment in a legal office; handle sensitive documents, perform scanning/OCR/FTP, manage supplies, billing logs, quality checks, and provide professional customer support under tight deadlines.