Teams at Ricoh USA, Inc.

Provides advanced customer training and application support for Ricoh products, devices, software, and workflows. Conducts on-site and virtual training, demonstrations, installations, troubleshooting, and customer follow-ups. Identifies retention, sales, and business-development opportunities while supporting customer satisfaction and loyalty. Develops training materials, mentors new hires, leads projects, and serves as a subject matter expert for assigned solutions. Requires travel to customer locations, possible overnight stays, variable shifts, and expertise with office software, mobile devices, print technologies, and Ricoh vendor solutions.

Provides onsite office services in a legal environment, including document reproduction, scanning, printing, file conversion, encryption, mail and supply distribution, copier troubleshooting, billing logs, conference room support, and facilities assistance. Handles confidential, time-sensitive documents while delivering customer service, coordinating service requests, maintaining equipment and supplies, and supporting offsite trial logistics. The role requires physical activity, occasional cleaning, overtime, and the ability to work under tight deadlines.

Manage existing Ricoh SMB accounts, retain customers, identify expansion and new-business opportunities, and drive revenue across hardware and service products. Conduct consultative B2B outreach through phone, email, video, and social media; handle objections; maintain CRM records, pipeline forecasts, and activity tracking; and collaborate with internal experts to deliver tailored customer solutions while meeting performance targets.