Teams at Ricoh USA, Inc.

The role involves handling mail and print services in a legal environment, delivering customer service, managing equipment and supplies, and ensuring quality control of printing and copying tasks.

Provides high-level pre and post-sales support for digital copiers and printers. Responsible for staff performance monitoring, training, mentoring, troubleshooting, and technical documentation creation, while overseeing daily operations and ensuring equipment functionality.

Technical lead for post-sales consulting on web storefront and integrated workflow solutions. Drives implementation, workflow optimization, customer satisfaction, professional services revenue, discovery, solution development, project coordination, and ongoing subject-matter expertise in print and document workflow technologies.