Teams at Ricoh USA, Inc.

Supports records management by preparing files for storage, updating records systems, conducting file searches, managing inquiries and file circulation, coordinating vendors, reconciling work orders and invoices, and assisting with digitization, electronic filing, legal holds, transfers, and destruction workflows. The role requires data entry, document management software proficiency, communication skills, independence, and the ability to lift up to 50 pounds.

Supervise daily operations and staff at a Ricoh service location while performing document-specialist and copy-center duties. Manage workflows, customer communication, training, payroll corrections, shift profitability, quality standards, scheduling, issue resolution, and site reporting. The role may support hiring, termination, performance management, and month-end reporting in the Site Manager’s absence.

Leads functional analysis, requirements, solution design, testing, and implementation for complex enterprise ERP and eCommerce initiatives. Partners with business leaders, architects, developers, and project managers to deliver cross-functional solutions supporting sales and service operations. Oversees project milestones, critical paths, business process changes, system configuration, issue resolution, and technology strategy. Requires extensive IT, ERP, requirements management, testing, stakeholder coordination, and complex project leadership experience.