Jobs at Return on Investment Ltd

Outbound prospecting, lead qualification and appointment setting for automotive OEM, leasing and fleet clients. Research and engage decision-makers via phone, email and digital outreach, manage pipeline in CRM, hit activity and performance targets, and contribute to a collaborative sales culture while developing consultative B2B sales skills and industry knowledge.

Manage a portfolio of key automotive accounts across the region, build and maintain retailer and Stellantis relationships, create strategic account plans, drive sales performance using data and market insight, perform regular customer visits, maintain CRM records, monitor market and competitor activity, and collaborate with internal teams to deliver commercial growth and excellent customer outcomes.

Own planning, activation, optimisation and reporting of integrated B2B campaigns across accounts. Execute multi-channel activity (email, paid social, content, automation, websites), create messaging, coordinate teams/partners, monitor KPIs, optimise performance, and support segmentation, nurture journeys and reporting to drive measurable results.

Handle customer complaints across phone, email and webchat; own cases end-to-end, investigate issues, deliver fair timely outcomes, meet SLAs and quality standards, collaborate with colleagues, and continuously improve service while managing high volumes.

Provide multi-channel customer and administrative support: prepare agreements, book demo vehicles, manage CRM records, handle enquiries, ensure GDPR/FCA compliance, and improve processes to deliver excellent customer experience.

Manage a portfolio of automotive clients as the technical customer-facing owner from onboarding to retention. Drive adoption through training, data-led insights, UAT support, and collaboration with delivery teams to resolve issues, recommend improvements, and support commercial growth.

Field-based role managing Stellantis LCV retailer relationships across England and Wales. Drive B2B sales performance via consultancy, coaching, training, performance analysis, tailored action plans, and regular retailer visits. Provide product expertise, share market insight, and deliver performance reporting to stakeholders.