Teams at Return on Investment Ltd

Manage and grow a regional portfolio of key automotive accounts, building relationships with retailers and Stellantis stakeholders. Develop strategic account plans, drive sales performance, monitor market and competitor activity, analyze account data, identify commercial opportunities, and maintain CRM records. The role is field based across North England, requiring regular customer visits, independent territory management, strong communication and negotiation skills, and a full UK driving licence.

Generate qualified B2B sales pipeline for automotive OEM, leasing, and fleet clients through complex prospecting campaigns. Manage and optimize opportunities using CRM and sales intelligence tools, apply MEDPIC and BANT methodologies, secure high-quality appointments, build senior stakeholder relationships, meet performance targets, and contribute to sales process improvement and AI-enabled sales strategies.

Handles customer complaints and enquiries across phone, email, and webchat, taking ownership from investigation through resolution. The role requires empathetic communication, accurate case handling, negotiation, problem-solving, and adherence to service-level agreements and quality standards. The advisor collaborates with colleagues, manages high volumes of work, maintains attention to detail, and delivers fair, timely outcomes while supporting excellent customer experiences.