Agreements Executive

Agreements Executive
Location: Milton Keynes – Hybrid Working
Salary: Up to £24,000 per annum
Hours: Monday to Friday, 35 hours per week

Keep agreements moving. Keep customers moving.

At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.

As we continue to grow, we're looking for an Agreements Executive to join our team supporting one of the world's leading automotive groups, Volkswagen Group.

If you're highly organised, have a strong eye for detail and enjoy delivering excellent customer service, this is an opportunity to play an important role in managing fleet customer agreements and supporting a smooth customer journey.

You'll work closely with customers, clients and internal stakeholders, ensuring agreements are processed accurately, information is kept up to date and queries are handled efficiently.

The role

As an Agreements Executive, you'll manage vital fleet customer sales agreements, ensuring all terms are processed promptly and accurately.

You'll maintain accurate records across CRM and database systems, distribute finalised agreements to key stakeholders and respond to queries via email and phone.

You'll also play an important role in representing the Volkswagen Group brands positively, building strong relationships and delivering a consistently high standard of customer service.

This is a detail-focused role where organisation, accuracy and ownership are key. You'll need to manage your workload effectively, communicate confidently and make sure every agreement and customer interaction is handled to a high standard.

What you'll be doing

• Agreement Processing: Managing fleet customer sales agreements and ensuring all terms are processed promptly and accurately.

• Database Management: Maintaining accurate records in CRM systems, ensuring data is up to date and easily accessible.

• Brand Representation: Representing the Volkswagen Group brands positively in all interactions.

• Customer Service Excellence: Developing strong relationships both within the office and with clients, providing exceptional service and support.

• Communication: Distributing finalised agreements to customers and key stakeholders, responding to queries efficiently via email and phone.

What we're looking for

We're looking for someone who combines strong organisation and attention to detail with a genuine focus on customer service.

You'll ideally have:

• Previous experience in administration or a similar detail-focused role.

• Strong organisational skills and excellent attention to detail.

• Excellent communication skills, with the ability to engage confidently with customers and stakeholders.

• Strong IT skills, with experience using CRM or database systems.

• Good working knowledge of Microsoft Excel.

• A proactive approach and the ability to take personal responsibility for your work.

• A positive, professional approach and a willingness to learn and develop.

What you'll get in return

We believe great people deserve a great experience too.

Our benefits include:

• £500 annual Health & Wellbeing Allowance to support your physical and mental wellbeing.

• Access to Education Bursaries to support your personal and professional development.

• Birthday day off plus a birthday voucher.

• Company pension scheme.

• Private medical insurance, dental cover and healthcare plans for dependants.

• 22 days annual leave, increasing to 30 days with length of service.

• Subsidised car purchase schemes, with opportunities for short-term leases on popular models.

• Training and development opportunities through our in-house academy.

Why ROI?

At ROI, you'll have the opportunity to do meaningful work supporting some of the biggest names in the automotive industry.

You'll be trusted to take ownership of your work, supported by a dedicated and collaborative team and given opportunities to develop your skills and progress your career.

With over 350 employees, Investors in People and ISO27001 accreditation, we're committed to creating a workplace where people can learn, grow and do their best work.

We're building teams that embrace collaboration, continuous improvement and innovation, creating rewarding careers in a business that's helping shape the future of fleet.

If you're looking for a role where your organisation, attention to detail and customer service skills can make a genuine difference, we'd love to hear from you.

Apply today and become part of our journey.