Jobs at Reliance Matrix

The Claims Examiner I processes short-term disability and paid family leave claims, ensuring compliance with state laws while managing claim investigations and customer communication.

The Sales Representative will be responsible for selling Group Products, developing brokers, adhering to company procedures, and providing service to clients in their assigned territory.

The Account Consultant II manages daily client services for large accounts, collaborating with Client Managers on client strategies, project management, and issue resolution while delivering exceptional customer service.

Provide administrative support to the claims department: enter claimant data and Paid Family Leave/Disability claims into DocuWare, handle mail, faxes, and emails, maintain HIPAA-compliant confidentiality, follow department policies, and support team workflows. Requires strong organization, clear communication, and 40+ WPM typing.

Lead a regional sales team (5–9 reps) to grow premium, case count, retention and profitability. Develop territory strategies, coach brokers and reps, manage underwriting and operations coordination, ensure CRM and reporting accuracy, drive culture and talent decisions, and handle escalated customer service and implementation issues. Travel nationally up to 50% and maintain personal production (~10%).

Serve as primary strategic advisor for assigned middle-market clients on benefits, leaves, ADA, and claims. Build relationships, lead renewals and upsell, coordinate cross-functional teams to resolve escalations, drive revenue growth, ensure contract compliance, mentor colleagues, and manage complex projects with advanced analytics and operational excellence.

The National Client Executive manages client relationships for national accounts, drives retention and growth, and develops strategies for client success while ensuring high customer satisfaction.

The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

Supervise and coach the LOA Systems team; plan and prioritize projects; ensure data integrity and efficient operation of Matrix leave systems. Manage client implementations and configurations, troubleshoot work orders, liaise with Sedgwick, test system enhancements, and develop training and rollout materials while adhering to FMLA and state leave laws.

The Sales Training and Readiness Program offers hands-on experience in sales, business strategies, and communication, preparing associates for a full sales role after completion.

The Assistant Manager of Regional Sales will develop sales strategies, assist in managing broker relationships, train new Sales Representatives, and oversee administrative functions in the Sales office.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.

Sell and service group employee benefit products to producers within an assigned territory. Develop brokers, meet sales goals, follow underwriting and administrative procedures, assist regional manager, and provide policyholder/broker service.