Jobs at REA Group

Lead a multidisciplinary engineering team building next-generation conversational and semantic search capabilities. Drive technical direction, delivery, operational excellence, LLM integration, evaluation-driven development, and cross-functional collaboration to scale AI-powered search systems.

Lead implementation of the Realtair platform for new customers, managing discovery, configuration, change management, onboarding workshops, and transition to Customer Success. Define success metrics, create implementation plans, monitor milestones, remove blockers, build stakeholder relationships, and collaborate with Sales, Product and Support to improve onboarding outcomes and achieve KPIs.

Operate and optimise Workday and connected people platforms: configure modules, business processes, security, reporting and data loads; manage incidents, releases, testing and integrations; partner with stakeholders to deliver system improvements, automation and AI-enabled features that improve data quality and employee experience.

Design, build, and maintain customer-facing property experiences, backend services, APIs, and distributed systems. Contribute to solution design, testing, observability, monitoring, CI/CD, production support, and continuous improvement. The role also involves mentoring developers, managing legacy systems, ensuring product quality and reliability, and providing technical leadership across Scala, TypeScript, JavaScript, and Ruby applications.

Provide high-level executive support to C-suite leaders: diary and travel management (domestic/international), meeting and event planning, preparing presentations and reports, managing communications and confidential information, coordinating projects, IT/AV troubleshooting, and cross-team collaboration to improve executive and team productivity.

Investigate and respond to fraud and privacy incidents, manage governance processes and incoming enquiries, escalate risks to Risk/Legal/Security, and collaborate with stakeholders to protect customers and improve controls while delivering excellent customer interactions.

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.

Lead strategic customer success for Realtair's Tier 1/2 enterprise customers: build executive relationships, drive adoption, retention and commercial growth, develop Success Plans, run executive reviews, mentor CSM team members, use customer health metrics to proactively manage risk and identify expansion opportunities while influencing product and cross-functional improvements.

Lead architecture and delivery of scalable data solutions across squads. Design and optimise ETL/ELT workflows, mentor engineers, collaborate with data scientists and stakeholders, drive data modelling, orchestration, governance and strategic roadmap for the data platform.

Lead and support Customer Support leaders to deliver operational excellence across onboarding, fulfillment, support and payments. Drive metrics-driven performance, forecasting, capacity planning, process improvement, stakeholder collaboration and change initiatives to improve customer experience and scalable growth.

Supports the Financial Services Product and Technology portfolio as a finance business partner. Responsibilities include budgeting, forecasting, long-range planning, month-end close, variance analysis, software development cost capitalization, cost-driver analysis, stakeholder partnering, financial risk management, reporting improvements, SOX compliance, and ad hoc financial modeling.

Manage and grow a portfolio of tiered customers within a defined territory, identify growth opportunities, drive revenue and product adoption, retain customers, coordinate with cross-functional Hive members (Specialist Sales, Customer Success, Support), and execute territory and engagement plans to meet renewal and cancellation targets.

Provide sales support to New Homes sales teams, handling pre- and post-sales tasks across multiple systems to meet SLAs. Deliver timely customer and employee experiences, execute operational processes, manage ticket/queue workflows, maintain accuracy in bookings and documentation, escalate issues appropriately, and use Zendesk, Salesforce and AI tools to improve efficiency.

Manage a portfolio of residential customers as a strategic partner, drive retention and revenue growth via upsells and cross-sells, champion product adoption, run business reviews, and collaborate across Specialist Sales, Customer Success and Support. Act as a team mentor, contribute to portfolio and territory planning, and role-model commercial and customer-focused behaviours to lift team capability.

Lead Android development and technical direction for REA's mobile products. Design, build, test and run high-performance Android apps, mentor engineers, influence architecture (monolith to micro-frontends), resolve production issues, and collaborate across product, design and engineering to deliver features end-to-end.

Build and maintain AI-powered content moderation services, including detection pipelines, LLM-based evaluation, APIs, data workflows and reviewer tools. Contribute to design, delivery, production support, and responsible use of AI.

Design, implement, test and deploy cloud-based data products and services. Maintain and modernise systems, ensure reliability, security and scalability, build ETL/data pipelines, tune performance, and support production environments.

Design, build, operate and improve internal AI platform capabilities and shared agentic components. Develop scalable services, APIs and workflows; provide production support and contribute to technical design, delivery planning, and continuous improvement across a cross-functional squad.

Design, build and maintain scalable B2B and D2C commerce platform services. Write clean, tested code, participate in design and code reviews, troubleshoot production issues, own features through deployment and monitoring, use AI coding tools, and collaborate with cross-functional teams. Participate in on-call rotations and drive continuous improvement.

Lead and shape solution architecture across the Listings portfolio, stay hands-on with prototypes and critical code, align technical strategy across multiple squads, drive modernization and resilient platform solutions, participate in product discovery, and mentor senior engineers to elevate engineering practices and system health.