Jobs at REA Group

Lead acquisition, conversion and retention product strategy for PropTrack Mortgage Solutions. Run customer research and data analysis, define roadmaps, prioritise features, manage cross-functional delivery, set up experiments (A/B tests, AI pilots), and partner on GTM, pricing and commercial outcomes to improve funnel metrics.

Lead technical and enterprise SEO initiatives across product, design, marketing and engineering to grow organic search audience and market share. Advise product teams, mitigate SEO risks, solve complex SEO problems, influence senior stakeholders, and champion SEO best practices across the business while fostering a high-performing team culture.

Lead pricing strategy and commercial analysis for New Homes, Media and Commercial. Build and test commercial models, partner with Product and Sales, influence senior stakeholders, monitor market dynamics, and translate data into pricing recommendations that drive revenue and margin outcomes.

Manage a portfolio of real-estate agency clients across NSW, ACT and NT to drive product adoption, onboarding, retention and satisfaction. Deliver training, proactive engagement, data-driven adoption strategies, issue resolution, cross-functional collaboration, and targeted churn mitigation while supporting product rollouts and customer success initiatives.

The Customer Support Manager leads a team to deliver exceptional customer service, drives performance improvement, and optimizes operational metrics for better efficiency and quality.

Manage a portfolio of agency and direct advertiser clients to meet sales targets by selling REA Media solutions. Drive new business, collaborate on integrated content-led campaigns, liaise with product and programmatic teams, and manage internal stakeholders to deliver strong customer relationships and long-term revenue growth.

Design, build, operate and improve internal AI platform capabilities and shared agentic components. Deliver services, APIs, workflows and tools, provide production support and on-call participation, shape technical design, and collaborate with product, design, and engineering to make platforms reliable, secure, observable, and scalable while adopting AI-assisted tools and agentic orchestration patterns.

Manage a portfolio of property developer clients in Brisbane and Gold Coast to meet revenue targets. Identify prospects, build pipelines, prepare and deliver sales proposals and presentations, maintain client relationships, understand local market dynamics, and collaborate cross-functionally to drive advertising revenue.

Lead end-to-end scoping and implementation of enterprise franchise and ownership-group deals. Manage cross-functional pre‑sale scoping, run customer working groups, design scalable rollouts, maintain governance, define success metrics, and coach teams to embed programs and realise commercial outcomes.

Lead a cloud engineering squad (Polaris) to deliver cost-efficient, compliant cloud operations. Drive roadmap delivery, maintain engineering and operational quality, grow a high-performing team through coaching and recruitment, and deliver automation, guidance and custodianship across platform services.

The Customer Experience Specialist resolves customer issues via various communication channels, leveraging multiple systems, while promoting customer loyalty and operational excellence.

The Customer Support Consultant resolves customer issues through phone, email, and web chat while providing support in a fast-paced environment and enhancing customer experience.