Jobs at Questel

Develop and retain customer accounts across France and Southern Europe by prospecting, managing complex sales cycles, upselling and cross-selling translation and IP services, presenting tailored solutions, closing high-value transactions, monitoring competition, attending industry events, and forecasting activity in a CRM. Build relationships with corporate and law firm clients while meeting revenue and retention goals.

Leads an international SME team while maintaining deep expertise in Orbit Intelligence. Supports strategic sales opportunities through product demonstrations, technical questionnaires, RFPs, and product positioning. Enables customers through training, webinars, and content; gathers user and market feedback; prioritizes enhancement requests; collaborates with Product Owners on improvements; monitors competitors; and represents customer needs in product strategy. Requires up to 25% travel.

Supports attorneys and paralegals across the patent lifecycle by monitoring correspondence and deadlines, preparing and filing official forms, handling EP grant formalities and validations, coordinating translations and foreign associates, communicating with clients, preparing portfolio schedules, processing invoices and refunds, and maintaining process documentation.

Generate qualified sales opportunities for the Patent Business Unit across the UK and Nordics, primarily targeting law firms. Responsibilities include prospecting, executing outbound campaigns, engaging decision-makers, qualifying leads, booking meetings, maintaining Salesforce data, collaborating with Sales and Marketing, and meeting activity and pipeline KPIs.

Maintain and extend Gauge and Selenium end-to-end automation, write specifications and step implementations, manage test data and GitLab CI pipelines, execute manual and exploratory testing, analyze failures, stabilize flaky tests, and report defects. The role requires strong test design, web fundamentals, programming ability, agile collaboration, defect management, and fluent English.

Coordinates translation projects from acceptance through delivery, including scheduling, vendor and resource assignment, status tracking, purchase orders, quality feedback, reporting, glossary maintenance, issue escalation, and cross-functional communication. Ensures deadlines, profitability, accuracy, client expectations, and resource availability are maintained while supporting project managers, vendors, linguists, accounting, and development teams.

Generates qualified sales opportunities for Questel’s Patent Business Unit across the DACH region. Responsibilities include prospecting law firms, executing multichannel outbound campaigns, engaging decision-makers, qualifying prospects, scheduling sales meetings, maintaining Salesforce data, collaborating with Sales and Marketing, and meeting activity and pipeline KPIs.

Leads the Sales Operations function, managing teams and optimizing sales processes, systems, governance, enablement, and technology adoption. Oversees Salesforce, DealHub, sales technology roadmaps, process standardization, change management, vendor relationships, budgeting, and cross-functional initiatives. Partners with Sales Leadership to improve productivity, scalability, data integrity, and operational effectiveness across a global sales organization.

Provides bilingual English and Spanish customer support through email, calls, and ticketing systems. Responsibilities include resolving support issues, onboarding clients, delivering product walkthroughs and basic training, investigating technical problems, escalating issues, coordinating with internal teams, and maintaining Spanish-language documentation and knowledge-base content. The role is part-time, remote, and requires strong communication, organization, problem-solving, and independent work skills.

Assist the FP&A team with business reviews, group reporting, budgeting, and continuous improvement of reporting processes, ensuring data reliability and compliance.

The FP&A Analyst will build business reviews, maintain reporting quality, support budget organization, and improve automation processes within the Finance Department.

Format, recreate, design, and edit documents combining text and graphics using file-formatting tools. Prepare files for translation, perform QC/QA in language pairs, meet client requirements and deadlines, collaborate with team and leadership, and report status and issues.

This role focuses on generating pricing estimates for clients, analyzing sales trends, maintaining client relationships, and supporting the Sales department's strategies.

Support the Group Financial Compliance & ESG program by managing sanctions compliance, third-party risk management, anti-bribery and corruption controls, regulatory monitoring, compliance training, and related compliance initiatives across operations. Conduct screenings, maintain TPRM records, perform regulatory watch, assist in ABC risk assessments and remediation, prepare reporting, and collaborate with cross-functional stakeholders to strengthen compliance frameworks.

Review and proofread English-to-Chinese patent translations in the chemical/chemical engineering domain. Ensure accurate, technically correct Chinese phrasing and terminology, complete other assigned translation-related tasks, and participate in a preliminary translation test.

Maintain and extend an end-to-end Gauge + Selenium test suite, write readable Gauge specifications, implement step definitions and Page Objects, manage YAML test data and GitLab CI pipelines, run campaigns across environments, analyze failures and raise clear bugs, stabilise flaky tests, review test code and perform exploratory testing within an agile team.

Coordinate and lead infrastructure modernization, data center migration, and process transformation for the Trademark Services platform. Assess current-state infrastructure and operations, identify gaps, define roadmaps, and work with engineering, development, product, and leadership to standardize, consolidate, and modernize on-premises and cloud platforms. Produce migration plans, documentation, and present progress to stakeholders.

This role involves prospecting, qualifying leads, and generating reports for the sales team in the IP industry. Responsibilities include managing communications, strategizing business plans, and collaborating with sales and marketing teams.

Produce, revise, and quality-control English→Traditional Chinese technical translations (including MT post-editing). Edit for accuracy, terminology, style, and client guidelines; manage translation memories, termbases, and vendor performance; support and train external translators; perform other related duties as assigned.

Provide technical localization engineering support for software, websites/CMS, e-learning and other file types. Build memoQ filters, integrate translations, perform engineering checks, document processes, advise clients and internal teams, prepare quotes, and support special projects to optimize localization workflows and ensure quality.