Jobs at PTP

Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.

Design, develop, and configure Genesys desktop solutions. Facilitate JAD sessions, document business and technical requirements, assist project delivery and sales, and mentor technical staff.

Analyze conversational call flows and large datasets to optimize IVR and generative AI systems. Perform call testing, annotation, dashboard monitoring, and deliver data-driven insights and presentations to improve self-service, reduce agent handling, and enhance customer experience.

Lead client relationships and delivery of customer experience (CX) solutions. Drive sales, scope and size CX projects, design solution architectures, manage delivery teams, run requirements sessions, optimize delivery processes, and provide CX thought leadership. Willingness to travel within the US.

Drive expansion within assigned enterprise accounts by building executive relationships, identifying and developing multi-stakeholder CX opportunities, leading proposal strategy and deal execution, coordinating internal and partner teams, and providing CX thought leadership to secure large professional services engagements.

Design and develop IVR and CX applications by collaborating with stakeholders, implementing business and technical requirements, performing hands-on development, and coordinating with project managers to ensure timely, high-quality delivery.

Design, develop, and deliver cloud-engineered, stateful IVR applications. Collaborate with team and project manager to meet business and technical requirements. Perform hands-on development, execute SQL for configuration, and ensure timely, quality delivery of CX solutions.

Design and execute functional and regression tests for web applications: write test cases and test data, run tests, log defects, track progress, support UAT and test automation, and report status to stakeholders.

Design user-centered web experiences: elicit requirements, create information architectures, wireframes, mockups and prototypes, enforce design/branding standards, collaborate with developers and clients, and modernize legacy web apps.

Lead end-to-end delivery of CX and contact center projects: manage schedule, scope, risks, resources, budgets, and client/stakeholder relationships. Document requirements, run JAD sessions, ensure quality, profitability, and clear communication across teams and partners.

Design and deliver Google Cloud CX solutions: lead architecture, build demos/POCs, implement secure scalable production systems, mentor engineers, partner with PMs, and drive practice development and client engagements.

Design, develop, and execute functional and regression test cases for web applications; manage test artifacts in TFS; report defects; identify automation opportunities and create automation scripts; monitor test progress, present status to stakeholders, and meet project deadlines.

Design, install, configure, test, and support Genesys contact-center solutions. Support large Genesys implementations and integrations (T-Server, I-Server, SIP, GVP), maintain daily operations, and deliver reporting and CX outcomes for clients.

Design and enforce templates, standards, and human-centered design principles. Plan and run usability tests, prototype, research, and analyze UX findings. Collaborate with clients and cross-functional teams to drive usability improvements and ensure designs perform as intended. Present results to stakeholders.

Design, code, test, and maintain web-based, data-driven Java applications. Translate requirements into technical designs, perform QA and performance tuning, troubleshoot and modify existing applications, provide technical leadership, and produce system documentation and operational guides.

Design and deliver Genesys-based CX/CTI solutions: run JAD sessions, capture business and technical requirements, architect and install Genesys components, lead implementation teams, support sales, and mentor engineers.

Design and deliver IVR and CX solutions: gather requirements, architect systems, lead a small development team (2–5), perform hands-on development, and coordinate with project management for timely, high-quality delivery.

Operate and support a global IVR system, deploy applications to AWS and on-prem environments, monitor performance and stability across regions, respond to incidents, and collaborate with team members and external partners. May require evening and weekend work.

Manage operations of a global IVR system and deploy applications to AWS and on-prem environments. Monitor performance and stability across regions, respond to incidents, assist with deployments, and collaborate with team members and partners. May require evening and weekend work.

Lead design and delivery of enterprise Java-based CX solutions: translate requirements into designs, develop, test, tune performance, troubleshoot, document systems, evaluate technologies, and mentor technical staff.