Search the 32 jobs at PTP

Looking for an Account Executive to prospect and land new accounts for the company. Responsibilities include building a pipeline, driving revenue, developing client relationships, and providing thought leadership. Must have 5+ years of sales experience, with 3+ years in selling Contact Center or CRM solutions. Strong communication and negotiation skills required.

The Test Analyst will be responsible for identifying testing efforts, developing test cases, executing web application test cases, and monitoring test progress.

Implement Genesys Cloud and PureCloud contact center solutions, conduct technical implementation activities, develop call flows, and execute test plans.

PTP is seeking a Senior Java Developer to design and deliver CX solutions for our clients. Responsibilities include translating requirements into software designs, coding and testing applications, and providing guidance to other technical staff. Mandatory qualifications include a BS degree in information systems or related field, 5 years of experience in data-driven web-based applications, and knowledge of Java architectures.

The Testing Team Lead will be responsible for leading a team of testers, planning and executing test efforts for web and IVR applications, developing test plans, and identifying areas for test automation. The candidate should have strong interpersonal communication skills and experience with QA strategies and best practices.

Design and deliver CX solutions by providing testing using best practices for a large scale IVR application. Mentor the team in QA best practices, identify areas for automation, and execute functionality tests.

Design and deliver CX solutions using Java and other web-based technologies. Analyze requirements, code, test, debug, and maintain software applications. Provide leadership and guidance to other technical staff. Troubleshoot and modify existing applications as needed. Write technical documentation.

PTP is seeking a hands-on Genesys Developer to join our Customer Experience practice. Responsibilities include facilitating JAD sessions, defining requirements, designing and developing Genesys desktop solutions, and mentoring other team members.

The Account Executive will be responsible for prospecting and landing new accounts for PTP by driving revenue and building a strong pipeline. They will develop and maintain client relationships, orchestrate proposal development, and ensure the timely delivery of solutions. The AE will also track key account metrics, prepare reports, and provide CX thought leadership.

As an Engagement Manager, you will develop and maintain client relationships, lead proposal development, manage delivery teams, and provide CX thought leadership.

Seeking a Senior Genesys Architect to design and deliver CX solutions that provide a beautiful customer journey and achieve results. Responsibilities include facilitating customer sessions, defining detailed requirements, designing CTI solutions, leading implementation activities, and mentoring team members.

The Data Analyst will work with large amounts of data to find trends and areas for improvement based on business and operational goals. They will drive business and technical requirements to improve data analysis. The ideal candidate will have strong math and analysis skills, experience with statistical tools and reporting tools, and be proficient in SQL. Knowledge of Unix, Groovy, PERL, and JSON is desired.

Seeking a Java Application Architect to design and deliver Customer Experience (CX) solutions. Responsibilities include leading development teams, translating requirements into software designs, coding and testing applications, and evaluating new technologies.

Develop CX solutions on Google Cloud Platform (GCP) and assist in lift and shift of existing products. Validate deployments, write queries for configuration changes, troubleshoot system and network behavior.

Senior Test Analyst responsible for writing test cases, executing web application tests, creating test data, and supporting client User Acceptance Test efforts. Must have strong interpersonal skills, attention to detail, and experience with test automation tools.

Manage a large corpus of multilingual audio IVR prompts, QA and edit audio files, manage voice talent and localization vendor relationships, assist with IVR dialogue design and localization.

Develop and maintain user interface elements in web applications using HTML, CSS, and JavaScript. Use Vaadin to develop and maintain applications. Train other members on front-end development.

Design, develop and administer databases, web applications, and integrations. Write and maintain SQL. Participate in development and integration of call center analytics systems.

Design and deliver CX solutions using machine learning techniques, analyze data, research ML algorithms, automate processes, and perform data and performance analysis.

We are looking for a Senior IVR Architect to design and deliver CX solutions that provide our clients with a beautiful customer journey. You will have hands-on application development experience and lead a team of developers.