Search the 35 jobs at PTP

The Genesys Cloud Engineer will implement Genesys Cloud and PureCloud contact center solutions, conduct technical implementations, develop call flows for routing and IVR, and write and execute test plans. Effective communication and a strong background in contact center solutions are essential.

The Senior Java Developer will design and deliver customer experience solutions, analyze requirements, code and test applications, and provide guidance to technical staff. Responsibilities include troubleshooting, documenting applications, and ensuring quality assurance.

The Google Cloud Engineer will assist in migrating products to Google Cloud Platform, manage GCP applications, validate software releases, troubleshoot issues, and utilize tools like Jenkins and Git for deployment.

The Senior Java Developer will design and deliver customer experience solutions, analyze requirements, code, test, debug, and maintain software applications, providing leadership and technical support to the integrated team. Excellent communication skills are essential for interacting with stakeholders.

The Genesys Developer will facilitate JAD sessions, define and document business and technical requirements, design and develop Genesys desktop solutions, and work closely with Project Managers for timely delivery. Responsibilities also include mentoring team members and assisting the sales team with technical presentations.

As an Account Executive, you will prospect and secure new accounts for PTP, aiming to build a strong sales pipeline and drive revenue. You will maintain client relationships, lead proposal development, track account metrics, and provide insights on CX solutions.

The Senior Genesys Architect will lead the design and delivery of customer experience solutions, facilitating sessions with customers, defining business and technical requirements, and mentoring the technical team. The role involves hands-on experience with Genesys installation and configuration, working closely with project managers to ensure quality delivery.

The Engagement Manager will develop and maintain client relationships, lead and optimize project delivery, manage day-to-day client interactions, and provide leadership and support for the team. They will also participate in recruitment activities and offer CX thought leadership.

The CX Business Architect will design and deliver innovative customer experience solutions, lead business requirements sessions, and develop client relationships. Key responsibilities include optimizing delivery processes, guiding clients on proposed solutions, and managing project deliverables in a collaborative environment.

The Testing Team Lead will oversee a team of testers to ensure timely project delivery, develop test plans, manage test resources across multiple areas, and implement test automation strategies. Responsibilities include conducting meetings, monitoring test progress, and maintaining effective communication with clients and stakeholders.

Analyze large datasets to identify trends and areas for improvement. Drive business and technical requirements to enhance data analysis. Present complex findings clearly, utilizing strong statistical and analytical skills.

The Java Application Architect will lead application development teams to design, develop, and implement customer experience solutions. Responsibilities include analyzing requirements, coding, testing, and ensuring software quality, as well as collaborating with technical staff and conducting planning activities.

The Senior Test Analyst will design and deliver customer experience solutions, manage testing efforts based on design documents, write and execute test cases, create test data, monitor test progress, and support User Acceptance Testing while assisting clients in understanding the scope of testing.

The Senior Front-End Developer will develop and maintain user interface elements in web applications, use Vaadin to develop and maintain applications, and assist in training other front-end developers. The role emphasizes user interface design principles and enterprise application refactoring.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.

The Software Database Engineer and Administrator will design, develop, and administer databases for analytics, web applications for IVR and call center software, and integrations for cloud-based applications. The role includes writing SQL for enhancements and participating in the development of call center analytics systems.

The Data Scientist will design and deliver Customer Experience solutions by utilizing machine learning techniques and data analysis to solve business problems and automate processes. Responsibilities include extracting insights from customer data, implementing ML algorithms, and conducting data analysis.

The IVR Architect will design and deliver customer experience solutions, lead a small team of developers, and ensure that projects meet business and technical requirements while being delivered on time.

The Voice User Interface Designer will design IVR applications, create call flow diagrams, conduct usability testing, and support speech scientist in grammar design. The role involves collaborating with peers and customers to enhance user-centered designs while tuning applications for performance optimization.

The Senior Speech Scientist will design and deliver customer experience solutions by developing grammar for speech-enabled IVR applications, acting as a subject matter expert in speech recognition, and supporting sales with relevant proposals.