Jobs at PTP

Design, develop, and execute functional and regression test cases for web applications; manage test artifacts in TFS; report defects; identify automation opportunities and create automation scripts; monitor test progress, present status to stakeholders, and meet project deadlines.

Design and deliver user-centered voice IVR experiences: gather requirements, create call flows and VUI specifications, conduct usability testing, tune speech/DTMF applications, support grammar design, and assist sales/marketing with UX methodology materials.

Design, code, test, and maintain web-based, data-driven Java applications. Translate requirements into technical designs, perform QA and performance tuning, troubleshoot and modify existing applications, provide technical leadership, and produce system documentation and operational guides.

Design, implement, and transition Genesys Cloud contact center solutions. Build call flows/IVR in Genesys Architect, develop integrations using APIs/JSON/JavaScript, execute test plans, and follow change control processes while ensuring clear communication and ownership.

Design, develop, and operate stateful AWS applications and microservices. Validate releases for large multi-locale IVR systems, modify configurations via SQL, pre-stage deployments with Jenkins and git, and troubleshoot system/network issues using Unix commands. Work independently and engage with clients.

Analyze IVR caller behavior using SQL and Excel, build Tableau reports to visualize trends, collaborate with stakeholders to improve IVR user flows, and provide data-driven recommendations to enhance caller experience.

Design, develop, and configure Genesys desktop solutions. Facilitate JAD sessions, document business and technical requirements, assist project delivery and sales, and mentor technical staff.

Design user-centered web experiences: elicit requirements, create information architectures, wireframes, mockups and prototypes, enforce design/branding standards, collaborate with developers and clients, and modernize legacy web apps.

Lead pre-sales and solution architecture for customer experience (CX) engagements: meet clients, elicit business and technical requirements, design and scope IVR/contact-center solutions, deliver demonstrations, respond to RFIs/RFPs, create proposals, and collaborate with sales, partners, and internal teams. Travel to client meetings and field events.

Design, test, and deliver contact-center and self-service CX solutions. Lead requirements sessions, prioritize and refine feature backlogs, develop business cases, map requirements to designs, drive deliverables, optimize delivery processes, and build/maintain client relationships.

Design, develop, and deliver cloud-engineered, stateful IVR applications. Collaborate with team and project manager to meet business and technical requirements. Perform hands-on development, execute SQL for configuration, and ensure timely, quality delivery of CX solutions.

Design, develop, and administer databases and web applications for IVR and call center software. Build cloud-based integrations, write and maintain SQL, and participate in call center analytics system development and integration.

Design, plan, and execute testing for large-scale IVR applications. Create test plans and cases, perform voice and automated testing, write automation scripts, operate IVR environments, mentor QA team members, and improve test documentation and auditing.

Design and deliver Google Cloud CX solutions: lead architecture, build demos/POCs, implement secure scalable production systems, mentor engineers, partner with PMs, and drive practice development and client engagements.

Design, deploy, and operate AWS-hosted self-service web and IVR applications. Validate and deploy multi-locale releases, run SQL configuration changes, use Jenkins/Groovy for release staging, troubleshoot Unix/Linux systems and network issues, and interact with clients regarding deployments and operations.

Design and enforce templates, standards, and human-centered design principles. Plan and run usability tests, prototype, research, and analyze UX findings. Collaborate with clients and cross-functional teams to drive usability improvements and ensure designs perform as intended. Present results to stakeholders.

Design and execute functional and regression tests for web applications: write test cases and test data, run tests, log defects, track progress, support UAT and test automation, and report status to stakeholders.

Lead end-to-end delivery of CX and contact center projects: manage schedule, scope, risks, resources, budgets, and client/stakeholder relationships. Document requirements, run JAD sessions, ensure quality, profitability, and clear communication across teams and partners.

Lead design and delivery of enterprise Java-based CX solutions: translate requirements into designs, develop, test, tune performance, troubleshoot, document systems, evaluate technologies, and mentor technical staff.

Design and deliver Genesys-based CX/CTI solutions: run JAD sessions, capture business and technical requirements, architect and install Genesys components, lead implementation teams, support sales, and mentor engineers.