CX Business Architect - REMOTE

Posted 9 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
Expert/Leader
Information Technology
The Role
The CX Business Architect will design and deliver innovative customer experience solutions, lead business requirements sessions, and develop client relationships. Key responsibilities include optimizing delivery processes, guiding clients on proposed solutions, and managing project deliverables in a collaborative environment.
Summary Generated by Built In

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

  • Provide thought leadership to develop innovative business solutions for our clients
  • Identify and pursue longer term initiatives that help maintain and grow accounts
  • Prioritize features for major initiatives when planning releases
  • Refine features in the backlog to clearly define requirements, benefits, and priorities
  • Optimize delivery processes and methodologies to enhance efficiency and results
  • Lead business requirements sessions with client staff
  • Contribute as a member of delivery teams for business case development, design and testing
  • Assist in mapping requirements to designs, maintaining traceability through the process
  • Support the management of client expectations through day-to-day interactions with clients
  • Guide client understanding of proposed solutions and the business value they will bring
  • Own and drive the completion of project deliverables
  • Develop, maintain and grow client relationships

Requirements

  • 10+ years of business consulting experience on contact center, self service, and CX projects
  • 5+ years on large-scale IVR projects
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience working in large, complex client environments
  • Excellent written and oral communication skills
  • Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.

The Company
Sacramento, CA
403 Employees
On-site Workplace
Year Founded: 2004

What We Do

PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.

We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.

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