Jobs at Prosource

Provides remote Tier 1 IT help desk support for customers, troubleshooting Windows hardware and software, networks, email, malware, remote access, MFA, phones, mobile devices, printers, and peripherals. Documents resolutions and software licensing, maintains credentials and technical expertise, and delivers high-quality customer service. Requires independent problem-solving, Windows networking and Active Directory knowledge, Microsoft Office experience, weekday availability, and rotating on-call coverage.

Leads Prosource’s finance and accounting functions, overseeing financial strategy, reporting, budgeting, forecasting, cash flow, compliance, profitability, and accounting operations. Partners with executives, sales, banking partners, auditors, tax providers, and leasing partners to support growth and operational efficiency. Builds scalable financial systems, dashboards, and processes while developing a high-performing team and supporting acquisitions and special projects.

Sell technology products and services by prospecting, qualifying, and closing new and renewal business. Manage customer relationships, track activities in a database/CRM, meet sales quotas, and maintain product knowledge through ongoing training.

Sell managed services by qualifying, presenting, proposing and closing opportunities. Build and manage a sales pipeline, create proposals and presentations, meet clients onsite, and coordinate solutions with vCIOs and Solutions Architects. Train and nurture Office Equipment reps and sales teams. Maintain Autotask opportunities and administrative sales processes.

Pre-sales, quota-carrying role supporting outside sales to identify, scope, price, and close solutions (print management, eFax, scanning, translation, document management). Acts as SME and trainer, conducts on-site assessments, develops proposals, maintains vendor relationships, and ensures seamless implementation with the Solutions Implementation Manager.

Responsible for generating new B2B business within the Louisville area through prospecting, presentations and demos, territory planning, negotiation and closing, CRM-based pipeline management, and maintaining customer relationships and sales documentation. Requires travel within assigned territory and independent time management.

Provide Tier 2 NOC support: troubleshoot monitoring alerts, escalated NOC and TAC tickets, remediate server and infrastructure issues, assist professional services, maintain client satisfaction, and improve technical practices.

Generate leads and close sales across an assigned territory using multi-channel prospecting (phone, email, face-to-face, LinkedIn). Meet monthly quotas for new business and renewals, manage pipelines and customer databases, present technology solutions, maintain customer relationships, and attend trainings to stay current.

Manage and grow a sales pipeline for managed services: qualify prospects, build solutions with vCIO/Architects, create and present proposals, close deals, and train Office Equipment reps. Maintain opportunities in Autotask, meet customers onsite, and nurture relationships to drive opportunity volume and revenue.