Jobs at Profound

Lead and develop a team of Engagement Managers to drive implementation, adoption, retention, and expansion across scaled SMB and mid-market accounts. Build and evolve playbooks, automation, health scoring, and lifecycle motions; partner with Product, Engineering, and Data to prioritize roadmap and tooling. Own team metrics, recruit and coach talent, and ensure scalable, measurable customer outcomes using both human and automated touchpoints.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.

The Sales Proposal Specialist will manage the proposal process for enterprise deals, coordinate security questionnaires, and collaborate across teams to ensure successful submissions.

As Strategic Partnerships Manager, you'll develop partnerships, execute deals, collaborate cross-functionally, manage relationships, and drive market intelligence initiatives.

Lead and build the company's deal desk end-to-end: validate pricing and deal structure, QA order forms, manage quote-to-sign workflows, enforce approval matrices and playbooks, maintain CRM/CPQ/CLM hygiene, run deal audits and metrics, partner with Sales/Finance/Legal, and design AI automations to reduce manual work and speed deal velocity.

Partner across teams to build financial models, drive strategic analyses on pricing, investment, and growth, support international expansion, and lead high-impact ad hoc projects to inform business decisions.

Manage and develop a global Support Engineering team, establish 24/7 support operations, and oversee customer technical support strategy and metrics.

The role involves managing data partnerships, optimizing data supply chains, coordinating with multiple teams, and supporting pricing strategies. An understanding of the AI data landscape is crucial.

As a Content Marketing Manager, you will develop content strategies, create multi-format content, lead video production, collaborate with teams, and use analytics to drive effective storytelling about AI and brand visibility.

In this role, you'll manage GTM metrics, optimize sales processes, forecast revenue, and implement analytics tools while collaborating across departments.

Lead the Foundations team in building identity and access services while managing engineers, driving technical decisions, and engaging with enterprise customers.

Lead product operations by managing feature launches, customer feedback, sales enablement, and adoption metrics. Build documentation and keep all teams aligned.

As Manager of Enterprise Sales, you'll lead the sales team, manage complex deal cycles, mentor Account Executives, and collaborate across departments to drive revenue growth.

Coordinate and schedule interviews, enhance candidate experiences, manage pipelines, and improve recruiting processes while building a positive company culture.

As a Solutions Consultant, you'll bridge sales, product, and customer success, guiding enterprise clients in leveraging Profound's AI platform to meet their needs through solution design, demos, and strategy.

The Partner Marketing Manager will develop and scale partnerships, execute co-marketing strategies, and drive measurable revenue through campaigns in collaboration with various teams.

As a Backend Engineer, you will develop scalable APIs, optimize data processing pipelines, and ensure system security and reliability for AI-driven insights.

The Customer Enablement Manager designs and manages onboarding for customers, running sessions and building systems to ensure successful implementation and user education.