Jobs at Profound

Leads and builds Profound’s San Francisco solutions consulting team. Responsibilities include hiring and coaching consultants, supporting strategic enterprise deals, overseeing discovery, demos, POCs, and technical evaluations, developing repeatable sales playbooks and tools, maintaining technical deal visibility, partnering with Sales, Product, and Engineering, and translating customer needs into measurable business value. The role requires strong SaaS pre-sales leadership, technical fluency in APIs, data models, integrations, BI, analytics, and AI-driven search experiences.

Provide technical customer support by triaging tickets, investigating logs, reproducing bugs, writing queries, and escalating issues to Engineering. Maintain SLAs, participate in on-call coverage, create runbooks and knowledge-base content, support integrations, communicate during incidents, and identify recurring customer pain. Partner with Engineering, Product, Customer Success, and Account Management while improving AI-assisted support tooling.

Leads and develops a team of Engagement Managers serving scaled enterprise, SMB, and mid-market customers. Owns retention, adoption, expansion, and customer health metrics while designing scalable engagement playbooks, lifecycle automation, intervention strategies, and operational processes. Partners with Sales, Account Management, Product, Engineering, and Data to improve customer outcomes and influence product roadmaps. Recruits and coaches talent and drives AI-enabled, data-informed customer success programs.

Leads and develops a high-performing SDR team responsible for prospecting, booking meetings, and exceeding pipeline goals. Owns top-of-funnel metrics, pipeline quality, and influenced revenue while recruiting, onboarding, coaching, and retaining SDR talent. Partners with Marketing, Sales, GTM Operations, and Enablement on campaigns and events. Orchestrates personalized outbound campaigns and uses data-driven analysis, AI, and experimentation to improve sales development effectiveness.

Partner with sales, product, and customer success teams to build financially grounded business cases for enterprise customers. Develop ROI, TCO, payback, NPV, and value-realization models; facilitate discovery with executive stakeholders; translate operational improvements into financial outcomes; present recommendations to senior leaders; address budget objections; and improve reusable value-selling methodologies, benchmarks, calculators, and tools.

Leads and develops senior Engagement Managers overseeing complex enterprise customer relationships. Owns retention, adoption, and expansion metrics; establishes engagement playbooks; manages escalations and executive stakeholder relationships; coaches teams on strategic business reviews; collaborates with Sales, Account Management, Product, and Engineering; influences product priorities; and recruits talent while building expertise in AI search.

As Senior Commercial Counsel, you'll negotiate contracts, create templates, and guide legal ops while monitoring compliance with regulations.

Partner across teams to build financial models, drive strategic analyses on pricing, investment, and growth, support international expansion, and lead high-impact ad hoc projects to inform business decisions.

Manage a portfolio of 45–55 mid-market customers as the primary advisor. Own onboarding, implementation, and success planning to drive measurable outcomes, collaborate with Sales/Product/Engineering, and develop scalable and white-glove strategies while becoming an expert in AI search and large language models.

Partner with Sales, Product, and Engineering to deliver scaled, tech-touch customer success for SMBs. Own onboarding, automation, and full customer journeys to drive adoption and measurable business outcomes while collaborating to resolve technical challenges and align value delivery with commercial goals.

Serve as primary advisor for 25–35 enterprise customers, owning onboarding through measurable outcomes. Conduct strategic reviews, identify opportunities and risks, build stakeholder relationships, become an AI search and LLM expert, multi-thread engagements, and partner with Sales, Product, Engineering, and Account Management to optimize implementations and resolve technical challenges.

As Strategic Partnerships Manager, you'll develop partnerships, execute deals, collaborate cross-functionally, manage relationships, and drive market intelligence initiatives.

In this role, you'll manage GTM metrics, optimize sales processes, forecast revenue, and implement analytics tools while collaborating across departments.

Lead and build Profound's end-to-end talent function to double headcount while preserving hiring quality. Design data-driven recruiting systems, partner with founders on hiring plans and scorecards, codify hiring bar, own employer brand, build global recruiting infrastructure, and remain hands-on sourcing and closing key hires while growing a high-leverage talent team.

Manage customer-facing security reviews end-to-end: complete questionnaires/RFPs, act as security contact during sales, build reusable answer libraries and AI-assisted workflows, address AI-governance and compliance questions, and collaborate with Security, Product, and Legal to close gaps and scale processes.

As Manager of Enterprise Sales, you'll lead the sales team, manage complex deal cycles, mentor Account Executives, and collaborate across departments to drive revenue growth.

As a Solutions Consultant, you'll bridge sales, product, and customer success, guiding enterprise clients in leveraging Profound's AI platform to meet their needs through solution design, demos, and strategy.

Lead and develop a team of Enterprise Account Managers to drive renewal and expansion revenue, ensuring long-term customer growth through strategic partnerships and disciplined pipeline management.

Own day-to-day office operations for the SF office: supplies, maintenance, security, vendor coordination, onboarding touchpoints, event support, and being the primary in-office point person to ensure a functional, organized workplace.

Serve as the HR business partner for the Go-to-Market organization, advising leaders on org design, workforce planning, performance management, employee relations, promotions, and change management. Lead GTM HR cycles (reviews, comp, promotions), analyze people metrics to recommend interventions, partner with TA and specialists, and coach managers to scale a high-growth commercial org.