Jobs at PreVeil

Serve as the first point of contact for inbound prospects, converting interest into qualified meetings for Account Executives. Manage inbound requests, outbound prospecting, account targeting, and multichannel outreach using phone, email, and social media. Meet activity and meeting quotas, research high-intent accounts, provide market feedback, and collaborate with sales and marketing leadership. This hybrid Boston-based role offers growth opportunities within a rapidly expanding sales organization.

The Senior Account Executive will manage high-volume SaaS sales, build relationships with enterprise clients, and exceed sales targets in a fast-paced environment.

Lead the technical direction and architecture for Windows and macOS client software and its cloud integrations. Own synchronization, local state, reliability, secure protocols, enterprise identity, encrypted search, performance, diagnostics, testing, and release standards. Drive multi-team initiatives, make organization-wide architectural decisions, mentor senior engineers, represent engineering with customers and executives, and remain hands-on with critical software development.

Owns end-to-end customer journey operations across Customer Success, Technical Support, and Preferred Partner teams. Implements AI-enabled customer success and IT service platforms, builds scalable workflows, manages reporting and forecasting, improves process adoption, and coordinates requirements and integrations with Revenue Operations. The role drives cross-functional launches, operational visibility, AI effectiveness, service desk performance, customer health scoring, and continuous process improvement in a high-volume SaaS environment.

Own post-sale relationships for enterprise customers, leading onboarding, adoption, success planning, engagement, retention, renewals, and account expansion. Manage churn risks, meet renewal and expansion quotas, and act as the customer advocate across Product, Compliance, and Support teams. The role requires strong product knowledge, communication, technical aptitude, and proactive account management.

Designs and executes automated and manual testing for web, desktop, mobile, and API platforms. Builds scalable test automation frameworks, integrates test suites into CI/CD pipelines, and tests file management functionality including syncing, sharing, storage, and data integrity. Investigates defects, performs root-cause analysis, creates test plans, and collaborates throughout the software development lifecycle to improve product quality and reliability.

Own customer and lifecycle marketing for a technical B2B SaaS cybersecurity company. Responsibilities include rebuilding the customer knowledge base, managing onboarding emails, newsletters, webinars, customer advocacy, case studies, reviews, and reference programs. The role also feeds customer insights into marketing and develops AI workflows to scale content, research, and competitive monitoring. Success requires accurate technical communication about encryption and compliance, strong cross-functional collaboration, and 3–5 years of relevant experience.

Lead cross-platform product design for enterprise users and admins: translate complex systems into intuitive experiences, own and scale a unified design system, run user research, produce end-to-end deliverables (wireframes, prototypes, specs), and collaborate closely with Product and Engineering.

The Lead Software Engineer will design and build secure applications, mentor junior engineers, and enhance product performance while ensuring security and reliability. Requires experience in API development and distributed systems.