Jobs at Port.io

Lead design and execution of scalable customer experience programs, define KPIs and impact frameworks, use data to optimize outcomes, collaborate cross-functionally, drive process automation and standardization, and report program performance to stakeholders and leadership.

Lead and scale Customer Experience programs by translating CX strategy into measurable initiatives, designing impact frameworks and KPIs, using data to drive decisions, optimizing processes, and partnering cross-functionally to report outcomes and risks to leadership.

Own and govern the company BI platform and certified KPI catalog; build governed dashboards, align metric definitions across GTM/Finance/Product, drive self-serve analytics adoption, lead the Business Analyst guild, and partner with data engineering to keep semantic models consistent and performant.

Lead technical vision and architecture across R&D for a B2B SaaS platform: design scalable systems, data models, event-driven data pipelines, enterprise security/FedRAMP readiness, reliability and load-testing, cost-optimized cloud infrastructure, and mentor technical leads while driving AI-native and AI-SDLC adoption.

Own and build the Snowflake semantic layer and conversational Cortex Agents; extend and optimize dbt/Airflow/Airbyte pipelines; lead analytics guild standards, ensure data quality, lineage, performance, cost control, and expose data/agents via Streamlit, BI tools, and internal MCP workflows.

Day-to-day CRM administrator responsible for user provisioning, data hygiene, triaging support requests, configuring workflows and reports, maintaining integrations and quote-to-cash configuration, supporting feature rollouts, and documenting processes to enable Sales, Marketing, CS, and Finance.

Build and scale Port.io's global partner ecosystem (channel, GSIs, resellers). Define partner strategy, programs, onboarding, enablement, and playbooks. Drive partner-sourced and partner-influenced revenue, embed Port into GSI practices, align cross-functionally with sales/marketing/product, and maintain executive partner relationships to support global expansion.

Lead creation and scaling of a global partner ecosystem (channel, GSIs, resellers). Design partner programs, enable partner sales and delivery, drive partner-sourced revenue, build GSI motion, align cross-functionally with sales/marketing/product, and operationalize partner onboarding, enablement, certifications, and executive-level partner engagement.

Own and expand a portfolio of enterprise accounts by leading complex, multi-stakeholder technical sales cycles with engineering buyers. Build pipeline, close five- to seven-figure deals, manage negotiations and forecasting, and collaborate cross-functionally to shape account strategy and product direction.

Lead and grow a US Sales Engineering team focused on developer tooling and platform engineering. Coach SEs, run deal reviews, jump into critical demos/POC escalations, partner with AEs and Product on strategy, own hiring and enablement, define SE best practices and tooling, and synthesize field feedback into product priorities.

Partner with Account Executives to lead technical demos and enterprise Proofs of Concept, communicate product value to buyers, refine sales strategies, and relay customer feedback to Product and Engineering. Drive complex technical sales conversations for five- to seven-figure deals while staying current on product enhancements and market needs.

Shoot and edit brand, social, and event video content using in-house studio and Sony FX3. Manage edits from brief to picture lock, apply LUTs and basic color grading, collaborate on shoot planning, and keep project assets organized. Travel occasionally for conferences and off-site productions.

Partner with Account Executives to deliver technical demos, lead POCs, and translate customer needs into enterprise solutions. Provide product feedback to Engineering and Product, and support sales strategy for large (five- to seven-figure) deals.

Act as customers' technical advisor to drive onboarding, adoption, and retention of Port's Agentic SDLC Platform. Develop success strategies, oversee account technical health, mitigate risks, liaise with internal teams, and identify expansion opportunities to deliver customer value.

Own technical vision and architect scalable, high-performance SaaS platform infrastructure. Design integration, data modeling, analytics pipelines, enterprise security (FedRAMP/SSDLC), reliability, cost-optimized cloud architecture, and mentor engineering leads while driving AI-SDLC adoption.

Build and deliver end-to-end features for an internal developer portal using a modern stack. Design and implement complex, scalable backend systems, collaborate with PMs and designers, mentor engineers, help recruit, and contribute to open-source work while improving developer experience and platform engineering workflows.

Lead full-cycle recruiting for GTM and business functions (Sales, Marketing, Customer Success, Partnerships). Partner with hiring leaders to define role requirements, proactively source and build pipelines, manage structured interview processes and candidate experience, and champion employer brand. Provide market intelligence and collaborate with a global recruiting team to close hires.

Lead full-cycle global recruiting for GTM, G&A, and Customer Success roles; partner with hiring managers, build proactive sourcing and market-mapping strategies, provide data-driven insights, and improve employer brand and candidate experience.

Manage end-to-end deal desk and quote-to-cash processes, maintain CRM hygiene (HubSpot), own territory/account assignments, optimize sales processes and tools, produce analytics and reports, and document SOPs to support Sales, Finance, and Legal.

Owner of technical go-to-market for Port: craft demo-driven product narratives, build and manage demo environments, create technical content and training, and partner cross-functionally to translate platform capabilities into customer value.