Jobs at Plenti

Drives growth of Plenti’s consumer lending portfolio by acquiring and developing broker accounts, strengthening aggregator partnerships, executing territory sales strategies, promoting automotive and personal loan products, and achieving revenue and volume targets. The role builds broker relationships, provides product training, represents Plenti at industry events, monitors market trends, and collaborates with sales teams to improve commercial performance.

Own and evolve the end-to-end origination platform for multiple lending channels. Define platform roadmap, drive architecture and scalability decisions, translate operational and regulatory needs into product capabilities, deliver customer portals and internal tooling, and ensure reusable, platform-first solutions across the organisation.

Own portfolio performance and pricing strategy across personal loans and consumer automotive finance. Analyze volume, margin, risk, returns, customer cohorts, and lending economics; build pricing, profitability, and commercial models; evaluate policy, AI, and automation opportunities; and provide recommendations to senior executives. Collaborate with Product, Risk, Treasury, Finance, and Distribution to improve growth, profitability, and portfolio returns.

Handle inbound renewable finance enquiries from pre-qualified applicants, guide customers through credit assessments, scheme eligibility and rebates, engage via phone/email/SMS/chat to convert applications to funded loans, maintain CRM records, re-engage stalled leads, ensure compliance, and help define processes for a new team.

First-line technical support for lending products: respond to tickets, diagnose production issues across apps, databases and APIs, coordinate incident response, triage to engineering, and build runbooks and automation to reduce recurring support.

As a Customer Support Specialist, you will provide customer support through phone, chat, and email while ensuring positive experiences and resolving issues efficiently.

Develop and execute territory growth strategy for commercial asset finance brokers. Identify, onboard and manage broker relationships, increase deal flow and origination volumes, and position Plenti as a preferred lender. Conduct broker meetings, portfolio reviews, and partner with internal teams to improve broker experience. Monitor competitor and market trends to inform product and process enhancements.

The Business Analyst will improve workflows in loan applications, collaborate with stakeholders to enhance processes, and support operational efficiency.