Jobs at Piano

Provide first- and second-level technical support and assist customers with implementation of Piano's Web Analytics solution. Gather requirements, configure reports, perform acceptance testing, run trainings, and collaborate with customers' marketing and technical teams to optimize online activity and ensure satisfaction.

Manage and grow a portfolio of enterprise customers, driving renewals, upsell and cross-sell. Build executive relationships, develop strategic account plans, conduct business reviews, monitor customer health, lead commercial negotiations, manage escalations, and coordinate cross-functional teams to maximize customer lifetime value and ensure long-term success.

Manage and grow a portfolio of enterprise accounts, drive renewals, upsell and cross-sell, develop strategic account plans, conduct business reviews, monitor customer health, lead negotiations, handle escalations, and coordinate cross-functional teams to maximize customer lifetime value.

Provide end-to-end contract review and management, lead third-party compliance assessments (DPAs, TIAs), support privacy and governance programs, coordinate cross-functionally with Legal, Security, Finance, and Procurement, and improve compliance processes and documentation standards.

The role involves developing LLM-powered systems, managing institutional knowledge, and optimizing AI-driven products, collaborating with teams and deploying services.

The Product Manager leads the checkout product strategy, managing features and backlogs, driving conversion optimization, and ensuring alignment with market needs and business goals.

The Product Manager for Billing oversees the billing product vision and roadmap, ensuring alignment with business goals while managing the integration of Stripe Billing within the subscription infrastructure. Responsibilities include stakeholder communication, performance monitoring, and driving product strategy in a fast-paced environment.

Lead new business sales for Piano Analytics across healthcare, retail/e-commerce, and BFSI in North America. Generate outbound pipeline, run full enterprise sales cycles, deliver value-based demos with Sales Engineers, build ROI-driven proposals, negotiate contracts, and transition closed deals to delivery teams while maintaining accurate Salesforce forecasts.