Jobs at Piano

Lead Piano’s product design function and team of eight designers across its B2B SaaS portfolio. Define design strategy, standards, systems, and culture; mentor and develop talent; partner with product and engineering; guide major initiatives and AI-enabled workflows; and represent design in executive, board, customer, and investor discussions. The role balances strategic leadership with hands-on design work and focuses on scaling quality, output, and business impact.

Own and grow Piano’s strategic technology-partner ecosystem across data, payments, subscription, consent, measurement, and CRO platforms. Build joint go-to-market motions, manage agreements, triage inbound partnership and integration requests, and align commercial opportunities with Product and Solution Consulting. Establish partnership prioritization, pipeline reporting, forecasting, and operating processes while representing technology partnerships in company-wide planning.

Lead Piano’s global marketing function across demand generation, content, messaging, product marketing, partner marketing, communications, PR, and customer events. Own qualified pipeline, new ARR, funnel economics, and market positioning. Scale demand generation, simplify complex product messaging, establish a unified platform narrative, develop partner-sourced pipeline, and lead a primarily European team. The role reports to the CEO and sits on the executive leadership team.

Build and operate production ML and AI systems, including agentic products, LLM workflows, personalization models, guardrails, and inference services. Maintain ML pipelines, investigate production issues, improve model quality, and optimize cost and latency. Collaborate with data science, product, and engineering teams while delivering tested, documented Python code using modern development practices.

Own and expand Piano’s North American partner ecosystem across healthcare, financial services, and media. Recruit, negotiate with, activate, and scale channel and technology partners; lead account mapping, co-sell motions, enablement, joint go-to-market activities, pipeline generation, deal registration, reporting, and forecasting. Collaborate with Sales, Marketing, Client Services, and RevOps to drive partner-sourced revenue and improve opportunity conversion.

Own and expand Piano’s North American partner ecosystem across healthcare, financial services, and media. Responsibilities include identifying and signing channel and technology partners, negotiating agreements, activating partner relationships, conducting account mapping, enabling co-sell motions, generating partner-sourced pipeline, maintaining deal registration and reporting, forecasting revenue, and aligning Sales, Marketing, Client Services, and RevOps teams.

Provide end-to-end contract review and management, lead third-party compliance assessments (DPAs, TIAs), support privacy and governance programs, coordinate cross-functionally with Legal, Security, Finance, and Procurement, and improve compliance processes and documentation standards.

The role involves developing LLM-powered systems, managing institutional knowledge, and optimizing AI-driven products, collaborating with teams and deploying services.

Part-time, on-site Office Assistant responsible for daily office operations: food and beverage provisioning, vendor and facilities coordination, inventory and asset management, shipping logistics, event support, and general employee operational help to ensure a smooth Philadelphia office environment.

The Product Manager leads the checkout product strategy, managing features and backlogs, driving conversion optimization, and ensuring alignment with market needs and business goals.

The Product Manager for Billing oversees the billing product vision and roadmap, ensuring alignment with business goals while managing the integration of Stripe Billing within the subscription infrastructure. Responsibilities include stakeholder communication, performance monitoring, and driving product strategy in a fast-paced environment.

Provide first- and second-level technical support and assist customers with implementation of Piano's Web Analytics solution. Gather requirements, configure reports, perform acceptance testing, run trainings, and collaborate with customers' marketing and technical teams to optimize online activity and ensure satisfaction.