Jobs at Pennsylvania State Employees Credit Union

Provides financial planning, forecasting, reporting, scenario analysis, and business case evaluation for business lines. Partners with stakeholders to explain performance drivers, assess ROI and investment decisions, improve financial processes, and support long-term planning. The role also provides leadership, coaching, and mentoring while operating with minimal supervision.

Designs, implements, integrates, and supports enterprise identity and access management across on-premises, cloud, and hybrid environments. Responsibilities include identity governance, authentication, authorization, privileged access, lifecycle automation, application integrations, scripting, infrastructure as code, security controls, architecture reviews, vulnerability remediation, monitoring, incident response, and regulatory compliance. Collaborates with security, infrastructure, development, cloud, compliance, and business teams while providing technical guidance and mentoring.

Leads increasingly complex organizational projects from initiation through completion, managing scope, schedules, resources, risks, budgets, documentation, status reporting, stakeholder communication, and cross-functional project teams. The role develops planning artifacts, defines milestones and deliverables, monitors project progress, and conducts post-project evaluations. This is a hybrid position requiring at least 60% onsite work.

Leads enterprise marketing strategy, annual planning, portfolio prioritization, and strategic capability development. Partners with executives and business units to drive member growth, product adoption, engagement, retention, digital banking transformation, CRM and lifecycle marketing, brand positioning, personalization, and customer experience initiatives. Oversees marketing strategy teams, establishes roadmaps and governance, uses research and analytics to identify opportunities, and aligns cross-functional stakeholders around enterprise priorities.

Conducts inbound and outbound member contacts to manage delinquent unsecured loans, reduce losses, and prevent further delinquency. Responsibilities include legal collections, account research, payment counseling, charge-off processing, settlements, loan modifications, account maintenance, regulatory compliance, vendor coordination, and assisting with staff training.

Leads PSECU’s enterprise marketing technology strategy, roadmap, governance, platforms, and digital experience ecosystem. Oversees marketing automation, CRM enablement, personalization, customer data activation, websites, SEO/AEO, analytics, experimentation, AI adoption, compliance, vendor management, budgets, and performance measurement. Partners across Marketing, IT, Data & Analytics, Product, Operations, and Compliance to improve member acquisition, engagement, retention, and product adoption. Manages and develops teams while ensuring scalable, secure, compliant, and measurable technology capabilities.

Conducts collections for delinquent unsecured consumer loans, including member outreach, account research, payment counseling, legal collections, charge-off processing, settlements, loan modifications, and account maintenance. Ensures compliance with collection laws and internal policies, coordinates with third-party vendors, manages delinquency risk, and assists with training new staff.

Leads enterprise quality engineering strategy, QA team development, testing governance, automation, metrics, defect management, and release readiness. Oversees testing for applications, APIs, digital platforms, enterprise systems, and third-party implementations. Partners with Product, Development, Architecture, Security, business stakeholders, and vendors to improve quality, manage risks, and ensure solutions meet technical, regulatory, accessibility, security, performance, and member experience requirements.

Assists the Director of Compliance with managing the credit union’s Compliance Management System. Oversees compliance monitoring, regulatory change analysis, issue reporting, documentation, audits, examinations, and organization-wide training. Supervises and mentors Compliance Analysts while serving as a subject matter expert on financial institution laws, regulations, and consumer protection requirements.

Owns the reliability, operability, security integration, and cost efficiency of a cloud data platform centered on Snowflake. Responsibilities include Snowflake administration, query optimization, cost attribution, orchestration, CI/CD, infrastructure as code, monitoring, incident response, access controls, migrations, disaster recovery, compliance evidence, and engineering enablement. The role is hybrid with at least 40% onsite work and operates Monday through Friday during standard business hours.

Reviews fraud alerts and suspicious ATM and Visa card activity, investigates transaction disputes, documents account timelines, and applies card restrictions, fund holds, or access suspensions. Communicates with members, merchants, and internal teams to validate transactions and gather evidence. Maintains knowledge of Regulation E, Regulation Z, Visa and debit network rules, supports reporting and workflow improvements, assists with peer training, and provides back-office support.

Supports the credit union’s Enterprise Risk Management program through operational risk assessments, emerging-risk analysis, business-unit reviews, risk and control self-assessments, compliance recommendations, risk reporting, process quality assurance, insurance reviews, and special project risk oversight. Provides leadership, coaching, and mentoring while helping integrate risk management practices across the organization.

Design, develop, and maintain software applications (mobile and backend) using React/Reactive Native, .NET C#, Java, JavaScript, XML/JSON. Collaborate with cross-functional teams, participate in planning, code reviews, documentation, and continuous improvement to support timely project delivery and system automation.

Lead and develop an analytics team to deliver actionable insights across marketing, digital experience, and retail. Own campaign, acquisition, engagement, churn, and media ROI analytics; design measurement strategies and tests; build dashboards and ensure data quality; translate analysis into executive-ready recommendations and continuously improve analytics processes.

Implement and maintain tag management (GTM/Adobe Launch/Tealium) and HubSpot tracking to ensure accurate analytics, campaign measurement, and conversion tracking. Collaborate with marketing, analytics, and development teams to define tagging requirements, perform QA/UAT, audit and resolve tracking gaps, and ensure privacy compliance (GDPR/CCPA). Document processes and provide technical support for consistent data collection across digital properties.

Complete post-closing for mortgage loans by verifying settlement packages, tracking recorded mortgages and title policies, managing delivery to the secondary market, entering commitments into investor/origination systems, supporting audits and internal queries, and preparing loan files for delivery.