Jobs at Pennsylvania State Employees Credit Union

Implement and maintain tag management (GTM/Adobe Launch/Tealium) and HubSpot tracking to ensure accurate analytics, campaign measurement, and conversion tracking. Collaborate with marketing, analytics, and development teams to define tagging requirements, perform QA/UAT, audit and resolve tracking gaps, and ensure privacy compliance (GDPR/CCPA). Document processes and provide technical support for consistent data collection across digital properties.

Complete post-closing for mortgage loans by verifying settlement packages, tracking recorded mortgages and title policies, managing delivery to the secondary market, entering commitments into investor/origination systems, supporting audits and internal queries, and preparing loan files for delivery.

Perform outbound and inbound member contacts to collect delinquent auto loans, manage repossession and liquidation processes, process redemptions and insurance claims, ensure legal compliance, interact with vendors, and assist in training new staff.

Conduct outreach to members with delinquent unsecured loans; handle inbound/outbound contacts; manage delinquency per policy; process charge-offs, settlements, and loan modifications; maintain accounts; ensure legal compliance; coordinate with vendors; assist in training new staff.

Lead and develop an analytics team to deliver actionable insights across marketing, digital experience, and retail. Own campaign, acquisition, engagement, churn, and media ROI analytics; design measurement strategies and tests; build dashboards and ensure data quality; translate analysis into executive-ready recommendations and continuously improve analytics processes.

Maintain, configure, and troubleshoot network and server infrastructure (LAN/WAN, firewalls, VPNs, Windows/Linux, virtualization, cloud). Lead remediation, mentor support staff, implement business continuity, respond to outages 24/7, assist Network Architects on projects, and document systems and incidents.

Perform ongoing and ad-hoc credit risk analyses, produce dashboards and reports, evaluate credit risk models and portfolio performance, recommend adjustments, support Credit Risk Management projects, and collaborate with stakeholders to implement risk-related changes.

Provide clerical HR support including data entry, filing, distributing HR mail, assembling application packets, assisting recruitment and HR events, answering basic employee inquiries, maintaining confidentiality, and supporting HR projects.

Lead external, internal, executive, and crisis communications to protect and amplify brand reputation. Manage media relations, owned content, monitoring/reporting, agency relationships, and cross-functional alignment in a regulated environment while preparing leaders for public appearances and coordinating crisis responses.

Support development, maintenance, testing, and execution of disaster recovery and business continuity plans per regulatory and company policies. Conduct business impact and risk analyses, coordinate recovery procedure development, run exercises and training, document results, and assist during actual recovery events. Provide reporting and counsel to management and governance committees to ensure resilience of critical systems, third-party integrations, and business processes.

Provide legal research and analysis, draft and review contracts, support compliance with federal and state banking laws, maintain legal records and corporate filings, assist with litigation and investigations, and manage vendor and contract lifecycle processes to mitigate regulatory risk.

Lead sourcing activities for assigned spend categories including IT: develop and execute RFPs/RFQs/RFIs, evaluate vendor proposals, coordinate demos and references, negotiate contracts with Legal, analyze spend to identify savings, and manage vendor relationships.

Partner with business units to define insight-driven marketing strategies and annual plans. Lead discovery, develop campaign briefs, translate objectives into actionable requirements, collaborate across Analytics, Digital, Creative and Operations, and monitor performance to optimize acquisition, engagement, and retention.

Design and produce visual assets across digital and print channels that align with brand standards and marketing goals. Partner with cross-functional teams to create UX-focused web pages, social, email, advertising, and print collateral, ensuring regulatory, legal, and accessibility compliance. Maintain design systems, asset libraries, and production-ready files while coordinating with vendors and stakeholders for high-quality campaign execution.