Teams at Pennsylvania State Employees Credit Union

Implement and maintain tag management (GTM/Adobe Launch/Tealium) and HubSpot tracking to ensure accurate analytics, campaign measurement, and conversion tracking. Collaborate with marketing, analytics, and development teams to define tagging requirements, perform QA/UAT, audit and resolve tracking gaps, and ensure privacy compliance (GDPR/CCPA). Document processes and provide technical support for consistent data collection across digital properties.

Complete post-closing for mortgage loans by verifying settlement packages, tracking recorded mortgages and title policies, managing delivery to the secondary market, entering commitments into investor/origination systems, supporting audits and internal queries, and preparing loan files for delivery.

Perform outbound and inbound member contacts to collect delinquent auto loans, manage repossession and liquidation processes, process redemptions and insurance claims, ensure legal compliance, interact with vendors, and assist in training new staff.