Jobs at Paws Up Montana

Lead and coach Front Office staff to deliver personalized luxury guest service; manage arrivals/departures, cashiering/billing, guest communications, and resolve guest concerns. Act as Manager on Duty as assigned, complete daily front desk operations and audits, and maintain brand standards and operational excellence across shifts, including flexible scheduling.

The Assistant Equestrian Manager coordinates guest rides, monitors horse health, assists wranglers, and ensures high-quality guest experiences at the ranch.

Provide administrative and operational support to Food & Beverage leadership across multiple dining outlets and events. Manage reports, inventory support, purchasing, vendor invoices, database entry, meeting logistics and notes, payroll administration tasks, facilities coordination for equipment maintenance, and maintain luxury service standards while handling multiple priorities in a fast-paced hospitality environment.

Support group sales and events by managing Salesforce and Maestro databases, creating reservations and invoices, coordinating contracts and rooming lists, communicating with clients and internal departments, assisting with event planning and on-site needs, and ensuring accurate billing and reporting.

Sell resort amenities and convert inquiries into bookings via phone, email, and live chat. Accurately enter and update reservations, liaise with departments, maintain resort knowledge and guest confidentiality, complete daily checklists and assigned projects, and assist management with reports.

Provide front-line on-site IT support and basic troubleshooting, manage account setup and permissions, maintain IT asset inventory, coordinate with MSPs, support AV/video conferencing for events, document procedures, and uphold hospitality service standards.

The Glamping Houseperson supports operations by ensuring accommodations are ready for guests, providing exceptional service, and maintaining cleanliness and organization.

The Spa Coordinator welcomes guests, schedules appointments, assists team members, maintains cleanliness, and ensures a high-quality spa experience.

The Island Lodge Manager at Paws Up Montana is responsible for overseeing lodge operations, leading a team, managing guest experiences, and coordinating culinary services while promoting a positive team culture in a remote environment.

The Camp Manager oversees daily luxury camp operations, ensuring staff and guest satisfaction, and leads by example in service roles while providing constructive feedback to team members.

The Assistant Front Office Manager oversees front desk operations, trains staff, ensures service standards, handles guest requests, and resolves complaints.

The Houseperson ensures efficiency in operations to enhance the guest experience, maintaining organized areas and supporting the Housekeeping team in luxurious service delivery.

The Spa & Wellness Manager leads the spa and wellness programs, enhancing guest experience, managing team development, and ensuring operational excellence.