PatientPoint Benefits Overview

Offers 401(K)

Teammates are eligible for 401K plan participation the first of the quarter following their date of hire.

Offers disability insurance

PatientPoint provides all teammates with STD and LTD coverage, at no cost. Should the unforeseeable happen requiring an extended leave from work, income protection is there.

Provides hardship benefits

PatientPoint offers Hardship Benefits to support teammates facing unexpected financial or personal difficulty.

Provides free access to retirement planning tools

Through Fidelity NetBenefits, teammates have free access to retirement planning, education, and advisory tools alongside their 401(k).

Offers occupational accident insurance

Provides 401(K) matching

PatientPoint makes a 3% safe harbor contribution, up to $3,150 annually, to all employee plans regardless of whether or not an employee chooses to contribute

Offers life insurance

PatientPoint provides survivor benefits at 2x the teammates annual salary, up to $1M, to ensure families get the support they need should the unthinkable happen.

Provides free access to financial advisors

PatientPoint partners with Frank Parker, CFP®, of Quintus Wealth Management Group at Wells Fargo Advisors, offering teammates free one-on-one financial advising sessions.

Offers supplemental life insurance

Teammates can elect Voluntary Life insurance in $10,000 increments up to 5x annual salary (max $500,000), with coverage also available for spouses and dependents — no health exam required.

Offers accidental death & dismemberment insurance

PatientPoint provides Basic AD&D coverage at 2x base salary (up to $500,000) at no cost, with additional Voluntary AD&D coverage available matching elected life insurance amounts

Provides adoption assistance

Non-birthing parents — including through adoption — with 1+ year of service are eligible for up to 6 weeks of 100% paid leave to bond with their newest family member.

Provides family medical leave

PatientPoint complies with FMLA, providing eligible teammates up to 12 weeks of job-protected leave for qualifying family and medical needs.

Provides fertility benefits

PatientPoint partners with HealthEquity to offer a one-time fertility benefit of up to $10,000, covering procedures like IVF, cryopreservation, tubal ligation, and vasectomy - from date of hire.

Offers childcare benefits

Teammates can set aside pre-tax dollars for dependent care expenses through a Dependent Care FSA.

Offers generous parental leave

Birthing parents with 1+ year of service receive up to 12 weeks of 100% paid leave (6–8 weeks for under 1 year of service); non-birthing parents receive up to 6 weeks at 100% pay.

Provides an onsite Mother's Room

PatientPoint's office includes a dedicated Mother's Room for nursing teammates.

Offers company equity

Designated President's Club

Offers competitive compensation and rewards package

Defined structured pay bands with transparent earning potential

Promotion-related pay increases clearly defined

Offers employee discounts

Offers performance bonuses

PatientPoint offers a performance bonus plan for when the company and team members meet targets set by the organization.

Provides pay transparency

Defined commission tiers and policy for applicable employees

Offers top-of-market total rewards package

We are market leading in most benefits and top market in others

Geographic pay differences are clearly defined and explained

Offers dental insurance

PatientPoint offers two DentalDental PPO plans, giving those with bigger care needs such as dependent orthodontia the option to elect additional coverage.

Offers health insurance

PatientPoint offers two Cigna plan options, and provides cost sharing for each. Employees have the option of selecting either a PPO or High Deductable Health Plan.

Offers vision insurance

We've partnered with EyeMed, a network that gives a lot of choices and flexibility. Teammates can choose from thousands of independent and retail providers to find the one that best fits their needs.

Offers Health Savings Account (HSA)

Teammates enrolled in the HDHP plan can contribute to a HSA, with PatientPoint contributing $625 (individual) or $1,250 (family) annually — funds are 100% vested from day one and roll over YoY.

Offers dependent care

Teammates can set aside pre-tax dollars for dependent care expenses through a Dependent Care FSA, with a maximum annual contribution of $7,500.

Offers Flexible Spending Account (FSA)

Teammates have available to them pre-tax savings and spend accounts for healthcare costs (FSA and HSA) or dependent care costs (DCFSA).

Offers pet insurance

Pets are a part of your family too. PatientPoint offers Pet Insurance for the health and wellness of your cat or dog.

Offers mental health benefits

Whether they're feeling stressed, anxious, or depressed, support from Confide can help. Teammates can access 12 coaching/therapy sessions per person, per year, at no cost.

Offers immediate health care coverage on employee start date

Eligible if hired on the first of the month immediate. Eligible first of the month following date of hire for all other employees.

Provides commuter benefits

Teammates living in other commuter friendly areas with mass transit options, have the ability to defer pre-tax money for transit and parking funds to be used for eligible transportation to the office.

Provides free snacks and drinks

Office locations have a dining area that includes snacks, coffee, soda and all talkative team members you can handle.

Employees provided with well-designed, comfortable workspace

Workspaces are built for both comfort and productivity — recognized as a standout office environment, with thoughtfully designed spaces that support the way modern teams work.

Offers travel concierge services

Teammates have access to Prestige Travel, a preferred travel platform with human support available for booking assistance and issue resolution — so you're not on your own when travel plans change.

Provides onsite office parking

Cincinnati teammates don't worry about where they will park—we have space in a covered garage. Other team members across the country are offered commuter benefits.

Some meals provided

We celebrate through Culture Collective and the DEI+B Celebration Committee. Different events in different spaces always lead to food and drinks.

Office has designated quiet areas and collaboration zones

PatientPoint's Cincinnati office features designated 'The Room' soundproof spaces designed for both focused, heads-down work and private collaboration — giving teammates flexibility in how they work.

Offers legal assistance

Teammates receive free legal consultations, help with legal documents, and representation for common legal issues — plus a 25% discount on attorney hourly rates.

Has a dedicated diversity and inclusion staff

Has a documented equal pay policy

Mean gender pay gap is below 10%

Offers diversity-based Employee Resource Groups

We honor diversity through teammate stories, educational opportunities, celebrations, activities and more. Our first ERG, Women's Professional Network, is dedicated to the advancement of women.

Has a diversity recruitment program

PatientPoint engages with underrepresented talent across the hiring funnel to help build diverse slates and evaluate candidates solely on their qualifications and skills, not their social identity.

Has a diversity manifesto

Has a highly diverse management team

PatientPoint's leadership team is focused on continuous improvement of our DEI+B initiatives. Our goal is to promote a culture of belonging that supports and appreciates a diverse & inclusive career.

Mandated unconscious bias training

Hiring Managers are trained and given resources devoted to unconscious bias training before they are assigned any face-to-face or virtual interviews.

Hiring practices promote diversity

PatientPoint's talent acquisition team uses advanced tools, unconscious bias training, and data to promote diversity in our candidate journey.

Utilizes a flexible work schedule

In many roles, PatientPoint offers a hybrid or remote work environment and encourages summer hours for short-day Fridays.

Utilizes restricted work hours

No meetings Friday afternoons! Avoid scheduling meetings during this time and instead, use the time for projects, planning, etc...

Allows work from home occasionally

Teammates across PatientPoint have access to hybrid and remote work arrangements depending on their role, supporting flexibility without sacrificing collaboration.

Utilizes a summer hours schedule

PatientPoint offers Summer Hours, giving teammates additional flexibility during summer months to recharge and enjoy time outside of work.

In-office days / expectations are defined

Hybrid teams generally anchor in-office time to Tuesday and Thursday, with Monday also common — giving teammates predictable in-person collaboration days without rigid daily requirement

Established expectations for communication between time zones

Flexible work schedule is defined with set expectations for start times, working hours and availability

Offers a remote work program

PatientPoint lets all team members work remotely at least twice a week or more, pending their manager's discretion.

Utilizes a full-time remote friendly model

PatientPoint offers hybrid, field, and remote roles — giving teammates flexibility in where they work while staying connected to team and mission.

Utilizes a hybrid work model

For teammates near a corporate office, a workspace and opportunity to connect in person are available.

Defined working hours and availability expectations

Async-friendly policies, culture that encourage work flexibility

Documented overtime policy

Provides work from home flexibility

Teammates across PatientPoint have access to hybrid and remote work arrangements depending on their role, supporting flexibility without sacrificing collaboration.

Utilizes an open door policy that encourages accessibility

PatientPoint's Open Door Policy ensures teammates at every level feel comfortable sharing ideas, concerns, and feedback directly with leadership.

Implements team-based strategic planning

Hosts in-person all-hands meetings

PatientPoint hosts quarterly Town Hall meetings to keep the full organization aligned, informed, and connected.

Documented operating principles

Promotes a people-first, social culture

PatientPoint's Culture Collective, ERGs, Summer Hours, and sponsored outings reflect a genuine investment in connection — not just productivity.

Prioritizes mission-driven work in decision-making processes

Every decision at PatientPoint connects back to a meaningful mission — improving doctor-patient engagement and empowering better health across millions of patient interactions nationwide.

Policies promote a low-ego, team-driven culture

Leadership encourages open, transparent debate

Documented policies and procedures to protect employee privacy and data

Open office floor plan to encourage communication and collaboration

Uses an OKR operational model to clearly define goals and priorities

Hosts in-person revenue kickoff meetings

Defined values and mission statements

PatientPoint's purpose is clear: we get doctors and patients talking. Our values guide how teammates show up every day through The PatientPoint Way.

Defined policies promoting a professional, respectful workplace

Prioritizes real-world impact of work in decision-making processes

PatientPoint's national footprint of 124k+ provider relationships means teammates' work reaches millions of patients every day — making impact tangible, not theoretical.

Leadership is transparent and communicative

Mistakes are treated as learning opportunities

Quarterly engagement surveys to gauge employee satisfaction

PatientPoint regularly surveys teammates to measure engagement and satisfaction — and uses that feedback to shape how we work, grow, and support our people.

Managers offer consistent feedback loops

Feedback isn't collected and shelved — at PatientPoint, survey results and engagement data actively inform People Team priorities, policy decisions, and how we invest in the teammate experience.

Provides resources to build team camaraderie

Encourages autonomy and ownership from employees

PatientPoint's culture empowers teammates to take initiative, drive outcomes, and bring their full expertise to their work — without waiting for permission from the top.

Managers give public shoutouts and celebrate employee milestones

Established employee awards to honor work and contributions

The PointForward recognition platform celebrates teammate contributions through peer-to-peer recognition, awards, and swag dollars — making impact visible across the organization.

Company or teams have recognition rituals for individual work

Provides modern technology across teams

We equip teammates with modern tools built for the way work actually happens today — including enterprise access to Claude, Anthropic's AI assistant, giving every teammate a powerful thought partner.

Transparent sharing of company-wide eNPS scores

PatientPoint shares company-wide eNPS results with teammates, treating engagement data as a shared asset rather than a leadership-only metric.

Employee feedback used to shape policies and strategy

Offers company-sponsored outings

PatientPoint hosts company-sponsored outings throughout the year, giving teammates the chance to connect outside the office.

Offers fitness stipend

We offer Wellbeing Rewards if on our Healthplan to employees, spouses and domestic partners that can be used for Fitness.

Partners with nonprofits

PatientPoint pledges 1% of profits to The PatientPoint Foundation and partners with a large variety of nonprofits throughout the year to support underserved communities.

Offers wellness programs

Through our partnership with Cigna and Personify Health, teammates can access free wellness programs, digital coaching, fitness tracker integration, and challenges — with up to $400 in rewards.

Has employee-led culture committees

Our Culture Collective brings teammates together to shape and celebrate company culture from the ground up through Wellness, Celebration, and Community initiatives.

Works with employees to create a sustainable work pace

Teammates have access to tools and resources built around sustainable, science-backed habits — helping support a healthier pace at work we call Life-Work Alignment rather than burnout-driven hustle.

Provides employees with ability to schedule focus-time blocks

PatientPoint encourages teammates to protect dedicated focus time using calendar tools, no meetings past 3pm on Fridays and more paired with prioritization training.

Offers an Employee Assistance Program (EAP)

Through Confide, teammates and immediate household members have access to free, confidential support for stress, anxiety, depression, and substance use concerns.

Provides opportunities to volunteer in the local community

Teammates receive paid volunteer time during Community Day and are encouraged to engage with local and national nonprofits year-round.

Offers company-sponsored happy hours

Depending on the occasion, PatientPoint provides monthly happy hours around the local scene.

Offers team workouts

Chair Yoga anyone? PatientPoint's Culture Collective also prioritizes wellness challenges in partnership with Thrive Global, competing with coworkers on steps, activity, and other healthy habits.

Offers Employee Resource Groups

PatientPoint offers Employee Resource Groups (ERGs) such as Women's Professional Network, WeCare, and Quiet Voices to support connection, belonging, and community among teammates.

Provides onsite meditation space

As a remote-first team, we offer virtual mindfulness tools instead of a physical space — teammates use a Reset feature to take calming breaks with breathing exercises, stretching, all in Teams.

Offers wellness initiatives designed to combat burnout and mental fatigue

Through our Thrive Global partnership, teammates have access to webinars and trainings focused on reducing burnout and building sustainable habits to manage stress and mental fatigue.

Flexibility provided during personal challenges

PatientPoint offers Hardship Benefits, FMLA, and generous leave policies to support teammates through difficult personal circumstances.

Offers generous PTO

Teammates receive 5 weeks (25 days) of flexible time off annually, front-loaded each January 1.

Provides paid holidays

PatientPoint offers 11 paid holidays, including 9 standard company holidays and 2 floating holidays teammates can use for any occasion.

Allows employees to take a day off for their birthday

Teammates receive 2 floating holidays each year to use on any day that matters to them, religious or otherwise - and Birthday's 100% count.

Provides floating holidays

Teammates receive 2 floating holidays each year to use on any day that matters to them, religious or otherwise.

Provides military leave

PatientPoint complies with USERRA, protecting teammates' right to continue health coverage during military service and be reinstated upon return.

Provides sick leave

Full-time teammates receive 7 paid sick days per year; part-time teammates receive 5.

Offers paid volunteer time

PatientPoint organizes Community Days for large group in-person volunteering for each office. Remote teammates have the opportunity to select their own local organization.

Provides paid sick days

Full-time teammates receive 7 paid sick days per year; part-time teammates receive 5, used in 1-hour increments for personal illness, appointments, or caring for a dependent.

Offers a flexible time off policy

PatientPoint's Flexible Time Off program provides 5 weeks off annually, usable in 4- or 8-hour increments, with no accrual required.

Provides bereavement leave

PatientPoint provides paid bereavement leave for teammates coping with the loss of a loved one.

Offers unpaid extended leave

Provides customized development tracks

Documented internal promotion policy

Documented path to leadership development

Prioritizes promotion advancement based on long-term contribution

Posts new positions internally and encourages employees to apply

Promote from within

Documented career progression frameworks

Prioritizes promotion advancement based on impact

Regularly scheduled promotion review cycles for employees

Encourages lateral mobility to expand skills and impact

Job training & conferences

PatientPoint offers a wide range of training programs to all employees, including sales, management and leadership development, as well as access to PatientPoint Academy for each team member.

Provides online course subscriptions

PatientPoint invests in continuous learning through access to both LinkedIn Learning for self-paced development and Electives for live, instructor-led sessions with flexibility to grow professionally.

Hosts Lunch and Learns

Departments rotate to lead lunch and learns, usually monthly, to give insights on new products, initiatives, or just to celebrate heritage.

Provides personal development training

Offers apprenticeship programs

PatientPoint's internship program offers aspiring professionals valuable experience and insights in a dynamic healthcare environment. Leadership Luminaries, Mentors, and Showcase Projects included.

Provides structured early-career growth opportunities

From day one, early-career teammates at PatientPoint have access to defined development paths, mentorship, and programs like our internship cohort that create real pipelines into full-time roles.

Supports employee-driven initiatives, not just top-down priorities

PatientPoint's culture empowers teammates to bring ideas forward and drive outcomes — good ideas aren't filtered by org chart. We even have an internal landing page dedicated to ideation.

Defines roles and sets expectations for success

PatientPoint uses Lattice-style career development frameworks to give teammates clear role definitions, transparent expectations, and a shared language for growth conversations with their managers.

Provides formal manager training and leadership development

Being a great manager at PatientPoint isn't assumed — it's developed. Formal leadership development resources support managers in building the skills to lead, coach, and grow their teams effectively.

Offers mentorship program

PatientPoint new hires are partnered with a buddy to learn about the business. Interns receive a formal mentor to educate, network & guide. The Women's Professional Network also encourages mentors.

Provides paid industry certifications

Teammates are encouraged to grow professionally and discuss opportunities with their direct manager to earn industry certifications and memberships such as SHRM, ATD, Gotara for STEM+, and more.

Allows employees to pursue continuing education during work hours

PatientPoint supports learning as part of the workday — not just outside of it. Teammates have access to Electives for live instructor-led sessions, Viva Learning, and internal role specific courses.

Provides virtual coaching services

Provides structured onboarding for new employees

New teammates don't get thrown into the deep end — PatientPoint's structured 30-60-90 day onboarding plan provides clear milestones, mentorship, and the support needed to hit the ground running.

Provides opportunities to take on expanding responsibilities

PatientPoint's promote-from-within culture means teammates aren't boxed in by their job description — expanding responsibilities and career mobility are built into how we develop people, not left to c

Encourages knowledge sharing and cross-functional collaboration

Through Lunch & Learns, Viva Engage communities, and a collaborative culture, teammates across functions share knowledge, learn from each other, and break down silos intentionally.

Provides training support and resources for AI adoption

PatientPoint actively supports teammates in building AI fluency, with Claude Enterprise — providing tools, resources, and training to help everyone work smarter as the technology landscape evolves.

Managers hold regular development check-ins

At PatientPoint, development conversations happen consistently — not just at annual review time. Managers hold regular check-ins focused on growth, not just task status.