Jobs at PAR Technology

Develop and maintain high-quality C# and .NET payment software for ParPay. Responsibilities include understanding technical requirements, writing extensible code, collaborating with cross-functional teams, conducting design and code reviews, debugging, applying software development best practices, and supporting reliable customer-focused deliveries. The role also involves working with relational databases, RESTful APIs, testing practices, and agile development methods.

Own and expand relationships with major enterprise accounts by leading renewals, negotiating complex agreements, driving retention, and identifying upsell opportunities. Build trusted relationships with executive stakeholders, advise customers on loyalty and marketing strategies, and collaborate with Sales Engineering, Marketing, Product, Customer Success, and Finance. Use customer data, usage trends, and market intelligence to guide account strategy and achieve renewal and expansion targets.

Manage PAR’s hardware portfolio from concept through end-of-life, developing product strategies, roadmaps, business cases, requirements, pricing, and lifecycle plans. Partner cross-functionally with Engineering, Operations, Supply Chain, Quality, Sales, Marketing, Finance, and Customer Success to launch products, monitor KPIs, improve quality, and address customer and market needs. Support hardware innovations across terminals, peripherals, mobility, displays, kiosks, IoT, and related technologies.

Leads the North American talent acquisition function, managing a distributed recruiting team and delivering hiring outcomes across technical, go-to-market, and corporate roles. Develops workforce and staffing strategies, coaches recruiters and hiring managers, improves structured hiring and candidate experience, and uses recruiting metrics to guide decisions. Oversees recruiting technology, employer branding, agency and RPO partnerships, vendor spend, and AI-enabled process improvements.

Provides second-level technical support for SaaS customers in a 24x7x365 environment. Responsibilities include diagnosing complex software, hardware, configuration, and system issues; investigating bugs; managing escalations; documenting interactions and resolutions; identifying recurring problems; and recommending product or process improvements. The role requires clear communication with nontechnical users and collaboration with L1 Support, Development, and QA teams.

Provides Level 1 and Level 2 remote technical support for restaurant point-of-sale hardware and software. Diagnoses and prioritizes customer issues, determines when to dispatch field service agents, coordinates repairs and shipments, and supports equipment staging, imaging, configuration, installation, and commissioning. Maintains CRM case records, serial numbers, and purchase requisitions while escalating out-of-scope issues to Sales or Product and recommending process improvements.

Designs and operates secure CI/CD pipelines, cloud infrastructure, Kubernetes environments, networking, observability, and software supply-chain controls. Implements vulnerability management, threat detection, secrets and identity management, policy-as-code, GitOps, and progressive delivery. Leads threat modeling, security design reviews, incident response, compliance automation, and post-incident improvements while mentoring engineering teams on secure development and operations.

Resolve complex production issues across APIs, integrations, and microservices; conduct code-level debugging, SQL analysis, incident response, and root cause investigations. Execute large-scale data remediation, support third-party integrations, monitor platform reliability, improve automation and SRE practices, maintain runbooks, and communicate technical findings to Customer Success and restaurant brands. The role also owns recurring operational reporting, alert triage, incident leadership, and mentoring.

Designs and operates secure CI/CD pipelines, cloud infrastructure, Kubernetes environments, networking, and observability platforms. Embeds security controls including vulnerability scanning, secrets management, threat detection, policy enforcement, and software supply-chain protections. Leads threat modeling, incident response, compliance automation, secure architecture reviews, reliability improvements, and cloud cost optimization while mentoring engineering teams.

Leads and develops a quota-carrying account management team serving franchise customers. Drives sales, renewals, retention, expansions, cross-sell, upsell, and revenue growth. Owns pipeline reviews, forecasting, CRM accuracy, deal coaching, hiring, performance management, and talent development. Builds relationships with franchisee groups, supports customer escalations, represents the company at industry events, and partners cross-functionally to improve sales processes and customer outcomes.

The Senior Salesforce Architect will design and implement Salesforce solutions, collaborate with teams, and ensure architectural standards are met while optimizing platform performance.

Lead and grow a cross-functional engineering team (10-15), provide technical leadership, contribute to code, enforce best practices, operate services with DevOps, balance feature delivery and tech debt, and mentor engineers.

Owns the end-to-end software release lifecycle, coordinating engineering, DevOps, Product, QA, and Customer Success teams. Responsibilities include release planning and scheduling, deployment execution, milestone and dependency management, risk and quality oversight, go/no-go facilitation, contingency planning, stakeholder communication, and executive reporting. The role also identifies and scales AI and automation tools to improve release efficiency, reduce manual coordination, detect risks earlier, and accelerate deployment cadence.

Develop scalable, maintainable enterprise software using Ruby on Rails. Responsibilities include translating requirements into high-performance code, designing web services and microservices, addressing database bottlenecks, building asynchronous high-throughput processing with Sidekiq and Kafka, and contributing to architecture and design decisions. The role also emphasizes documentation, testing, collaborative problem-solving, and quality software delivery.

Own end-to-end test strategies, quality sign-off, automation, performance testing, and AI-augmented quality practices for enterprise SaaS modules and services. Design tests for APIs, databases, microservices, distributed systems, asynchronous workflows, and event-driven architectures. Partner with engineering teams on performance benchmarks, SLAs, shift-left testing, and test pyramid adoption while performing debugging, root cause analysis, and quality risk assessment.

Maintain and improve reliability, scalability, and security of cloud platforms and SaaS services. Monitor observability, respond to incidents, automate operational processes with IaC and scripting, support Kubernetes and managed databases, produce runbooks/postmortems, participate in on-call rotational coverage, and collaborate with engineering, security, and product teams to reduce toil and improve operational readiness.

Lead intake, design, build, and delivery of governed enterprise AI solutions across business units. Triage requests, recommend technical paths, manage MCP/API integrations, develop prompts/knowledge architectures, build lightweight internal AI tools, maintain SharePoint skills library, and align deployments with IT, security, and governance requirements.

Drive revenue through reseller, distributor, ISV, and partner channels by recruiting, onboarding, enabling, and managing partners. Build joint GTM plans, maintain pipeline and forecasts in Salesforce, deliver product demos and training, and collaborate cross-functionally to support partner success and large strategic opportunities.

Seeking a Ruby on Rails Engineer to design and implement features, enhance backend applications, and support operations in a collaborative team environment.

Design, automate, and support AWS cloud infrastructure and Kubernetes (EKS) platform. Build IaC with OpenTofu/Terraform, manage GitOps deployments with Argo CD/Helm, develop automation in Python, implement monitoring in Datadog, troubleshoot production incidents, participate in on-call rotation, and improve CI/CD, security, and operational readiness.