Jobs at OutForce

Processes project billing and invoicing, reviews contracts and purchase orders, maintains customer and accounting records, manages expense transfers, payment processing, collections monitoring, billing adjustments, account close-outs, and audit documentation. The role collaborates with project accounting and client service teams, communicates with customers, escalates overdue collections, ensures process compliance, and supports quality assurance and continuous improvement initiatives.

Records and reviews transactions in Xero, maintains receivable and payable ledgers, reconciles bank, credit card, payment, and cash transfer records, and prepares monthly adjustments and financial reports. The role coordinates with an Australian bookkeeper to resolve accounting issues and requires on-site work in Pasig.

Manage financial control, statutory and management reporting, budgeting, forecasting, tax compliance, treasury operations, audits, reconciliations, and month-end processes for listed property funds in Australia and New Zealand. The role includes stakeholder collaboration, workflow improvements, investor reporting, and coaching junior team members.

Develop and maintain full-stack web applications, APIs, customer portals, administration systems, and payment integrations using PHP, Laravel, JavaScript, and MySQL. Maintain legacy PHP while modernizing applications with PHP 8+, React, Vue.js, and other frameworks. Investigate bugs, optimize queries, integrate third-party services, and contribute across front-end and back-end development. Use and critically review AI-assisted coding tools for development, testing, debugging, refactoring, and documentation.

Provides customer support through phone, email, and online channels; manages bookings, onboarding, account updates, complaints, service issues, and escalations. Maintains accurate CRM records, handles administrative and reporting tasks, reviews operational notices and driver comments, updates rosters, and coordinates service changes with Operations. The role requires meeting daily productivity targets, following structured processes, and maintaining accuracy, timeliness, accountability, and customer satisfaction.

Own QA strategy, test planning, coverage, and quality metrics for a live SaaS product. Generate and execute AI-assisted and manual tests, maintain automated suites, triage failures, drive defect remediation with engineering, coordinate UAT, and establish QA processes. The role also requires critically evaluating AI-generated outputs, identifying coverage gaps, reporting quality risks, and piloting responsible AI-assisted testing practices.

Supports systems onboarding, administration, and transitions while gathering business and technical requirements, documenting processes, maintaining SOPs and audit documentation, and coordinating AI use cases. The role works with business, technology, finance, and AI stakeholders, oversees system administration handoffs, supports Microsoft Dynamics implementation, assesses AI requests, tracks SLAs, and provides status reporting. It also contributes to process improvement, governance, and cross-functional stakeholder engagement.

Prepares and submits client invoices based on contract terms, maintains billing records and supporting documentation, configures projects and billing terms in Deltek Vantagepoint, coordinates invoice revisions and collections issues, and ensures accurate supporting charge entries. The role also responds to billing inquiries and collaborates with cash management and accounts receivable teams.

Generate new B2B sales opportunities for a demolition and rubbish removal business through research, high-volume outbound calling, lead qualification, follow-up, and relationship nurturing. Engage builders, tradespeople, project managers, facilities managers, and commercial customers. Book jobs, close opportunities, onboard customers, coordinate handoffs to operations and driver teams, and identify repeat-business, upselling, and referral opportunities.

Provides financial support for projects by managing forecasting, revenue recognition, billing, collections, reporting, profitability reviews, contract administration, and resource planning. The role reviews project setups, monitors accounts receivable and unbilled balances, validates billing terms, coordinates with project teams and clients, maintains financial records, and supports compliance, risk management, project closeout, and continuous improvement initiatives.

Manages Salesforce Spiff incentive programs, including plan configuration, data validation, attainment calculations, payouts, documentation, and reporting. Supports GTM FP&A through budgeting, forecasting, variance analysis, financial modeling, revenue scenarios, and management reporting. Builds Salesforce dashboards, monitors SaaS metrics, analyzes incentive ROI, and assists with quota planning, headcount modeling, capacity planning, marketing ROI, and revenue optimization initiatives.

Own and resolve Level 2 incidents in a multi-client MSP environment, troubleshooting Windows, applications, Microsoft 365, servers, Active Directory, networking, and security tools. Document work in the ITSM system, maintain service levels, communicate with customers, identify recurring issues, contribute to knowledge articles and procedures, and mentor Level 1 analysts. Escalate thoroughly diagnosed issues to infrastructure teams while operating within approved change controls.

Designs, deploys, operates, and supports virtualization, cloud, network, Linux, and Windows infrastructure across internal and customer environments. Manages Proxmox clusters, Ceph storage, Azure infrastructure, migrations, backups, monitoring, capacity planning, and incident remediation. Builds automation and standardized configurations while enforcing change control, rollback planning, security, reliability, and documentation. The role also supports infrastructure procurement, disaster recovery testing, and scalable, repeatable platform delivery.

Coordinates and improves workforce management practices across multiple sites. Leads workforce analytics, reporting, forecasting, capacity planning, scheduling, and resource allocation. Partners with operational stakeholders to identify performance gaps, translate data into recommendations, optimize WFM tools, and drive continuous improvement. Coaches WFM analysts and supervisors, supports change management, and promotes consistent processes and best practices.

Lead the architecture, development, maintenance, and optimization of complex PHP web applications using Zend/Laminas. Responsibilities include designing scalable and secure solutions, mentoring developers, conducting code reviews, resolving technical issues, documenting systems, collaborating cross-functionally, and guiding technology strategy. The role also contributes to technical decisions, coding standards, interviews, hiring, and stakeholder support while ensuring application performance, reliability, and code quality.

Leads end-to-end delivery of production AI and machine learning solutions, owning architecture for LLM, RAG, embeddings, vector databases, and APIs. Mentors engineers, translates business needs into scalable technical solutions, oversees MLOps, CI/CD, monitoring, and reliability, conducts code reviews, and collaborates with stakeholders. The role remains hands-on through prototyping, troubleshooting, and development support.

Analyzes complex datasets and delivers actionable insights through Power BI reports and dashboards. Maintains Azure Data Lake integrity, performs data cleansing and transformation, supports ETL and governance initiatives, and collaborates with IT and business stakeholders on data requirements and accuracy. Provides user training and support while staying current with data management practices. Requires strong SQL, Azure Databricks, Python or R, data modeling, warehousing, and data quality expertise.

Generates B2B sales opportunities for skip bin hire services by researching prospects, conducting high-volume outbound calls, qualifying construction and commercial leads, nurturing relationships, closing bookings, and coordinating customer handoffs to operations. Maintains accurate CRM records, manages follow-ups, handles pricing objections, tracks sales KPIs, and identifies repeat business, upselling, and referral opportunities.

Provides Tier 1 support for Microsoft Dynamics 365 Finance and Operations and Customer Engagement applications. Responsibilities include ticket triage, troubleshooting, user guidance, access support, documentation, knowledge-base maintenance, escalation to Tier 2/3 teams and vendors, and basic smoke testing. The role manages tickets through resolution, communicates with non-technical users, follows ITSM processes, and meets service-level expectations.

Manage end-to-end recruitment primarily for Accounting and Finance roles, including sourcing, screening, interviewing, stakeholder coordination, offers, market research, candidate communication, and ATS reporting. Build talent pipelines, assess candidates against role requirements, provide hiring-market insights, negotiate offers within approved parameters, and support technical, administrative, sales, and other business requisitions as needed.