Financial Systems Support Specialist || REMOTE

This is a remote position.

OutForce is a people-first outsourcing company focused on building high-performing teams and long-term careers.

We partner with companies around the world, providing dedicated offshore professionals who work as an extension of our clients’ teams.

Unlike traditional outsourcing models, our people are fully embedded into their client’s business, creating meaningful work, stronger collaboration, and long-term career opportunities.

We are proud to be:

• Great Place to Work® Certified
  
• HR Asia Best Companies to Work for in Asia 2025
  
• HR Asia Most Caring Company Award 2025
  
• HR Asia Diversity, Equity & Inclusion Award 2025
  

As a tech-enabled, people-powered company, we are committed to helping our employees grow alongside some of the world’s most exciting businesses.

Join OutForce and build your future with one of Asia’s best workplaces.

About the Team You’ll Join:

The client is a nationwide provider of testing, inspection, engineering, environmental, and consulting services, supporting both public and private sector clients across industries such as transportation, commercial, water, government, education, and industrial markets. With over 100 locations, the company focuses on delivering high-quality, end-to-end solutions throughout the entire lifecycle of infrastructure projects, from concept to completion, by leveraging industry expertise and a strong commitment to client value.

Job Overview:  

Employment type: Full-time

Shift: US working hours

Work setup: REMOTE

Salary: UP TO PHP 100,000.00

What we offer: 

• Competitive compensation package aligned with your skills and experience
  

• Night differentials pay to help maximize your earnings
  

• Comprehensive HMO coverage, including a free dependent on Day 1
  

• Employee referral program with rewarding incentives
  

• 20 days of annual leave, giving you flexibility to manage your time
  

• Engaging team activities and events to keep work enjoyable
  

• Build strong, high-impact connections with key stakeholders across the business
  

• Take part in client engagement initiatives to elevate your professional experience.
  

Role Overview:  

We are seeking a Financial Systems Support Specialist to join the client's ERP Helpdesk team. In this role, you will provide front-line support for employees using Deltek Vantagepoint and BST (Boyle Software Technology), assisting with system access, troubleshooting, project accounting processes, and user inquiries. As the client continues to migrate operating companies from legacy systems to Vantagepoint, you will work closely with ERP, Finance, Operations, and IT teams to support users, improve processes, develop documentation, and contribute to successful system adoption. This position is ideal for someone with a strong customer service mindset, an interest in ERP and financial systems, and a passion for continuous learning and process improvement.

What We’re Looking For:

Minimum Qualifications:

• 1-3 years of ERP, application support, or help desk/customer support experience.
  

• Basic understanding of accounting and finance processes.
  

• Ability to document processes and communicate clearly, both verbally and in writing, with non-technical users.
  

• Ability to work independently and collaboratively while managing multiple priorities in a fast-paced environment.
  

• Curiosity about ERP systems and finance processes, with a commitment to continuous learning.
  

• Willingness to leverage AI tools for analysis, troubleshooting, and process improvement.
  

Preferred Qualifications:

• Associate or bachelor’s degree in accounting, Finance, Business, or Information Systems.
  

• Experience in a help desk, application support, finance support, or accounting support role.
  

• Working knowledge of accounting concepts, including timekeeping, project accounting, accounts payable, and invoicing.
  

• Hands-on experience with ERP or project accounting systems, preferably Deltek Vantagepoint, Deltek Vision, or BST (Boyle Software Technology).
  

• Experience supporting the engineering or consulting industry.
  

• Experience with ticketing/service management platforms such as Freshservice, ServiceNow, Jira Service Management, or Zendesk.
  

• Strong communication, customer service, and problem-solving skills.
  

• Proficiency in Microsoft Office, particularly Excel, and Microsoft Teams.
  

What You’ll Be Working On:

• Provide first- and second-level support for Deltek Vantagepoint and BST (Boyle Software Technology) users, including issue investigation, troubleshooting, and resolution.
  

• Manage and resolve support requests through the Freshservice ticketing platform, email, phone, and Microsoft Teams, ensuring timely communication and adherence to service-level expectations.
  

• Support users with system access, user setup, role permissions, time entry, project setup, approval workflows, invoicing, and other finance-related processes.
  

• Research and resolve issues using internal documentation, vendor knowledge bases, and AI-powered tools such as Microsoft Copilot.
  

• Collaborate with ERP, IT, Finance, and Operations teams to investigate complex issues and escalate when appropriate.
  

• Create, maintain, and improve user guides, process documentation, FAQs, and training materials to promote user self-service and knowledge sharing.
  

• Identify recurring issues, support trends, and opportunities for process improvements, automation, and enhanced user experience.
  

• Assist with system testing, user acceptance testing (UAT), upgrades, enhancements, and ERP migration activities.
  

• Support change management and user adoption initiatives by communicating system updates, process changes, and best practices.
  

• Continuously expand knowledge of ERP systems, accounting processes, and emerging technologies to improve support effectiveness and operational efficiency.
  

Ready to take your career to the next level? Join us and be part of a team that values your growth, celebrates your achievements, and empowers you to make a real impact.

Apply today and start shaping your future with a company that invests in your success every step of the way!