Jobs at OSF Digital

Lead end-to-end Salesforce Marketing Cloud implementations as a business and solutions architect. Define requirements, translate client needs into platform designs, and build integrated solutions involving email, landing pages, journeys, automation, SMS, and external platforms. The role requires advanced Salesforce Marketing Cloud expertise, strong HTML, SQL, and AMPscript skills, CRM data model knowledge, and the ability to manage priorities in a fast-paced environment.

Develop and maintain scalable Salesforce B2B Commerce back-end solutions. Responsibilities include Apex development, product and pricing models, checkout and order processing, enterprise integrations, APIs, security, performance optimization, testing, CI/CD, and technical documentation. The role collaborates with stakeholders, architects, front-end developers, and DevOps teams to deliver secure commerce implementations integrated with Salesforce clouds, ERP, inventory, payment, tax, and order management systems.

Designs, develops, and maintains automated testing scripts and frameworks for regression, performance, load, and security testing. Integrates automated tests into CI/CD pipelines, analyzes results and defects, maintains scalable test environments, and collaborates with development and QA teams. The role also supports manual QA engineers transitioning to automation, provides estimates, follows QA best practices, and contributes to broader testing strategy improvements.

Develop and maintain Salesforce-compatible back-end systems, APIs, databases, and data models. Collaborate with front-end developers, designers, stakeholders, and DevOps teams to deliver scalable web applications. Write, test, debug, optimize, secure, and document back-end code and database queries. Integrate front-end components with back-end services while supporting Salesforce Sales and Service Cloud environments and related Slack-based workflows.

Design and build AI agents, agent loops, tools, orchestration workflows, and RAG solutions. Develop prompt engineering and model evaluation frameworks, OpenAPI-based APIs, and event-driven backend services using Java, Spring Boot, Kafka, and MongoDB. Build React and TypeScript dashboards, and deploy cloud-native solutions on AWS and Kubernetes. Apply distributed-systems patterns including transactional outbox, idempotent consumers, optimistic concurrency, and exactly-once processing.

Lead Salesforce data migration activities, including data extraction, cleansing, deduplication, transformation, loading, reconciliation, and validation. Develop source-to-target mappings aligned with Salesforce’s data model, execute migrations using Data Loader, ETL tools, and APIs, and support integrations with ERP, marketing, and data platforms. Collaborate with architects, developers, and business stakeholders while ensuring data quality, integrity, and compliance with technical and business requirements.

Lead Salesforce data migrations by defining mapping, transformation, loading, reconciliation, and validation strategies. Extract, cleanse, deduplicate, and validate data; create source-to-target mappings; execute migrations using Data Loader, ETL tools, or APIs; perform testing and data quality checks; and support integrations with ERP, marketing, and data platforms.

Leads the Managed Services operating unit, owning revenue growth, gross margin, customer retention, satisfaction, renewals, and operational performance. Partners with sales on pursuits, proposals, pricing, and reusable service assets; oversees onboarding, SLA governance, escalations, and delivery improvements. Develops a strategy to double the UKI managed services business, builds the team, fosters continuous improvement and automation, and reports performance metrics to executive leadership.

Defines the back-end architecture vision, designs scalable server-side systems and databases, selects technologies, establishes development standards, and leads technical implementation. Collaborates across front-end, product, and development teams; mentors engineers; oversees security, compliance, performance, and system optimization. The role requires B2B commerce expertise, CCRZ-to-LWR migration experience, enterprise solution deployment, and knowledge of commerce workflows, pricing, customer hierarchies, and configuration management.

Define back-end architecture aligned with business and front-end objectives. Design scalable server-side systems and databases, select technologies, establish development standards, oversee security and compliance, optimize system performance, and provide technical leadership. Collaborate with architects, developers, and product managers while mentoring teams and facilitating knowledge sharing. The role requires B2B commerce expertise, including migrating CCRZ to LWR, understanding commerce workflows and pricing, and deploying enterprise-grade solutions with minimal customization.

Design user-centered UI and UX solutions for e-commerce websites. Responsibilities include creating wireframes, prototypes, visual designs, design systems, style guides, and UI libraries; conducting usability testing; collaborating with product, development, client, and stakeholder teams; communicating design rationale; and supporting project discovery. The role requires strong Figma expertise, Japanese and English communication, e-commerce design experience, and understanding of Japanese customer needs, accessibility, and web and mobile standards.

Lead end-to-end Salesforce solution architecture across Sales Cloud, Service Cloud, and Platform implementations. Design scalable multi-cloud architectures, data and security models, integration patterns, and technical standards. Guide development teams on Apex, Lightning, APIs, and declarative solutions; oversee governance, optimization, and performance. Support pre-sales activities, client presentations, estimation, stakeholder management, and team mentoring across enterprise and globally distributed delivery models.

Implement and configure Salesforce CPQ & Billing across the Quote-to-Cash lifecycle. Gather requirements, run discovery workshops, produce functional design, perform unit and system QA, support data migration and integrations, plan UAT/training, enable go-live and hypercare, and align Q2C processes across Sales, Finance, and Operations.

Lead end-to-end SFCC solution architecture for enterprise eCommerce clients: run discovery workshops, design SFRA/headless/hybrid patterns, define integrations (OMS, PIM, payments, ERP), drive architecture decisions, guide development teams, and act as primary technical advisor to ensure scalable, high-performance implementations.

Design, build, test, and maintain integrations and APIs using MuleSoft Anypoint Platform. Implement API-led connectivity, data transformations (DataWeave, JSON, XML, SQL), error handling, monitoring, and cloud/on-prem integrations. Collaborate with stakeholders, document designs, support junior developers, and use AI-assisted tools to improve delivery, testing, and documentation while following security and governance standards.

Lead end-to-end SFCC solution architecture for enterprise eCommerce: run client discovery, design SFRA/headless/hybrid patterns, define integrations (OMS, PIM, payments, ERP), make architecture decisions for scalability and performance, guide development teams, and act as primary technical advisor.

Lead elicitation and documentation of quote-to-cash requirements, design and configure scalable Salesforce Revenue Cloud Advanced/CPQ solutions, provide 2nd/3rd line functional support, run workshops and trainings, collaborate with developers, and maintain functional documentation including process flows and user stories.

Lead end-to-end solution design and architecture for Sales Cloud, Service Cloud, and Agentforce implementations. Translate sales and service requirements into scalable Salesforce solutions, define automation and AI use cases, oversee integrations, and drive governance, adoption, and measurable business outcomes while mentoring delivery teams and facilitating stakeholder workshops.

Design, build, and maintain MuleSoft-based integrations and APIs to connect Salesforce and enterprise systems. Implement DataWeave transformations, secure APIs, error handling, CI/CD pipelines, and monitor production integrations while collaborating with architects and stakeholders.

Lead client engagements to design end-to-end Salesforce Sales Cloud, Service Cloud, and Agentforce solutions. Define business processes, automation, AI use cases, integrations, and governance. Facilitate workshops, drive solution adoption, mentor delivery teams, and ensure measurable business outcomes and platform scalability.