Jobs at Onit

Lead Onit's corporate brand and category narrative through an AI-native platform transition. Own brand identity, voice, web and event presence, PR, thought leadership, and organic channels. Build and lead the brand team, set measurement frameworks, and partner cross-functionally to ensure consistent, differentiated positioning in the legal AI market.

Own and optimize Customer Success operations by configuring Planhat, building dashboards and automations, ensuring accurate operational data, and translating stakeholder requirements into reliable workflows and reports. Expand tooling administration to Kantata and Service Cloud as scope grows, and deliver high-quality, timely execution with proactive communication and ownership.

Design, optimize, and scale a data warehouse architecture. Responsibilities include PostgreSQL performance tuning, ETL pipeline development, and monitoring with Datadog. Collaborate with teams to ensure efficiency and reliability in data management.

The Customer Success Manager will drive customer engagement and success, ensuring strong adoption, retention, and growth within a diverse customer portfolio, utilizing data insights and collaboration.

The Lead Software Engineer will drive technical excellence by building and deploying scalable applications, focusing on backend systems using Python, and contributing to frontend and cloud infrastructure development. Collaboration with cross-functional teams and end-to-end system ownership is expected.

The Solutions Engineer II will design and implement API integrations for legal and document systems, focusing on automation and data exchange. Responsibilities include building payloads, troubleshooting issues, and integrating AI/ML services.

The Mid-Market Customer Success Manager at Onit manages a portfolio of 60 accounts, guiding legal departments to maximize value from the software while minimizing churn and supporting renewals through collaboration and customer advocacy.

Design and maintain automation frameworks for UI, API, and integration testing. Write automated tests using Playwright, debug issues, and drive best practices.

Manage and grow relationships with existing enterprise clients (often Fortune 500), identify upsell opportunities across Onit's ELM/CLM/custom apps, coordinate with Sales Engineering and Professional Services, maintain CRM, present account strategies, and support client adoption and satisfaction.

The Community Growth Manager will drive community membership through content and social promotion, manage the Onit Community Program, and enhance customer engagement using AI tools.

The Manager of Customer Success leads a team to ensure customer satisfaction, drive product adoption, and manage portfolio performance, overseeing onboarding, renewals, and risks.

The Business Analyst collaborates with clients and internal teams to deliver SaaS solutions, optimizing technical implementations and ensuring alignment with business goals. They act as trusted advisors, leading requirements gathering, supporting integrations, and driving customer success through effective communication and problem-solving.

The Senior Legal AI Researcher will develop custom AI models for legal tasks, mentor junior researchers, evaluate legal AI benchmarks, and improve legal operations through AI.

Lead design and implementation of new features and APIs for AI-centric legal tech platform, mentoring junior developers and focusing on both front-end and back-end development.

The Senior Software Engineer will develop scalable applications, contributing to both frontend and backend using Python and React, while also deploying cloud-native systems on AWS.

The Sales Engineer will support sales by providing product demonstrations, managing RFPs, configuring solutions, and representing the company at trade shows.