Jobs at North East Medical Services (NEMS)

Provides direct and indirect nursing care to PACE participants in clinic, home, telehealth, and telephone settings. Conducts assessments, administers medications and treatments, performs triage, coordinates care transitions, supports interdisciplinary care planning, educates participants and caregivers, and responds to emergencies. The RN also coordinates LVN and MA activities, documents care in Epic, supports quality improvement, enrollment, end-of-life care, and may provide after-hours on-call coverage.

Provides reception and administrative support for a PACE healthcare center. Greets participants and visitors, answers calls, manages messages, schedules and tracks appointments, processes mail, coordinates resources and meetings, maintains supplies, runs operational reports, and supports communication between field staff and the center. Uses Epic as a workflow expert and assists with issue resolution. Requires bilingual English and Cantonese fluency, computer proficiency, BLS and First Aid certification, and strong organizational and customer service skills.

Conduct Medicare Annual Wellness Visits, assess medical and social risks, develop personalized prevention plans, reconcile medications, order preventive services, educate patients, document visits in Epic, coordinate care, close care gaps, track quality metrics, and support telehealth workflows. The role requires clinical judgment, collaboration with interdisciplinary teams, adherence to Medicare and CMS requirements, and occasional local travel for in-home or on-site assessments.

Performs front-office clerical duties, greets and checks in Medicare enrollment clients, answers phones, schedules appointments, conducts follow-ups, supports marketing events and outreach, distributes materials, responds to website inquiries, and follows HIPAA consent protocols. The role also provides exposure to health insurance sales and enrollment activities.

The PACE Enrollment Specialist educates potential participants, caregivers, and referral sources about PACE services; conducts screenings and phone intakes; gathers medical, social, demographic, and eligibility information; schedules assessments; manages level-of-care enrollment processes; presents cases to the interdisciplinary team; provides center tours and community presentations; develops referral relationships; supports outreach campaigns; and documents enrollment activities in Epic.

Builds community partnerships, expands patient resources, coordinates the volunteer program, leads outreach and focus groups, represents NEMS in coalitions, educates stakeholders, and supports policy, communications, press conferences, and media relations across the San Francisco Bay Area.

Supports implementation, configuration, maintenance, troubleshooting, testing, and upgrades of Epic healthcare applications. Provides first-level end-user support, collaborates with clinicians, administrators, IT teams, vendors, and project stakeholders, translates business requirements into system configurations, develops training materials and documentation, and communicates project updates. Rotational after-hours and Saturday support may be required.

Performs phlebotomy, patient registration, reception, billing, payment collection, and accurate collection instruction for urine, sputum, feces, and semen specimens. Reviews and releases laboratory orders, posts charges, and provides patient information. Requires a California CPT-1 certificate, Basic Life Support documentation, high school diploma or GED, computer proficiency, and Cantonese or Mandarin ability. This is a part-time, non-exempt Saturday position.

Greet and check in patients, schedule appointments, verify insurance, collect co-payments, manage patient communications (phone and portal), assist with MyChart and outreach, update registration and demographic data, comply with HIPAA, and rotate coverage across clinic sites.

Designs and governs enterprise Zero-Trust security architecture across on-premises, clinic, and cloud environments. Leads IAM, endpoint protection, EDR, patching, network segmentation, security policy development, risk and vulnerability assessments, incident response, SOC coordination, and compliance with NIST and HIPAA. Mentors team members and liaises with external vendors and auditors.

Field-based liaison promoting and educating community providers about the MSO network and managed care services. Conducts in-person outreach, orientations, trainings, negotiates contracts, responds to complex provider inquiries (claims, authorizations, appeals), communicates DHCS/CMS policy changes, maintains provider relationships, documents outreach, and collaborates internally to resolve issues and implement audits.

Manage moderate-to-high complexity IT projects across infrastructure, cloud, network, and systems. Own project artifacts, vendor coordination (Rackspace, Palo Alto, Cisco, Azure), stakeholder engagement, BC/DR workstreams, clinic technology rollouts, budget tracking, and PMO standards. Support program leads and mentor coordinators.

Lead and operate the enterprise IT PMO, govern a complex portfolio (infrastructure, EHR/Epic, AI), establish governance and reporting, supervise PMO staff, manage vendor relationships, and ensure portfolio delivery on scope, schedule, and budget while aligning to organizational goals.

Process and track PACE medical referrals end-to-end: verify eligibility/coverage, obtain prior authorizations, communicate with providers/hospitals, collect consultation notes, document activities in Epic EHR, and ensure referrals meet turnaround times while coordinating with care teams.

Manage and supervise social work, homecare, and community nursing across PACE sites, ensuring staffing, contractor oversight, discharge coordination, LOC submissions, regulatory compliance, quality improvement, participant satisfaction, and Epic workflow expertise. Drive retention, RCFE admissions, grievance resolution, audits, and cross-disciplinary coordination with providers and families.

Provides administrative support to the MSO Value Based Care team: triages phone/mailbox inquiries from providers, vendors and clients on claims, authorizations, and benefits; coordinates grievance investigations and follow-up with health plans; assists outreach and patient care improvement activities; maintains timely email/voicemail responses and performs other clerical tasks as assigned.

Lead full-stack development of scalable EHR systems using TypeScript, React, and NextJS. Architect APIs and secure identity solutions (OAuth/SAML/OpenID), optimize PostgreSQL and MS SQL Server schemas and queries, enforce containerized deployments (Docker) and CI/CD, mentor engineers, integrate FHIR/HL7 interoperability, collaborate with clinical and operations teams, and ensure HIPAA-compliant, production-grade delivery.

Perform healthcare data analysis by directly querying EHRs (SQL), develop and own reports/dashboards, assess project feasibility and data quality, present insights to stakeholders, coordinate cross-functional teams, and respond to ad hoc analytic requests to improve community health outcomes.

Lead and oversee nursing services across PACE sites, supervising clinical staff, managing staffing and training, coordinating care transitions and home health/SNF/hospice oversight, implementing quality improvement, ensuring regulatory compliance, participating in audits, and serving as Epic workflow expert.

Coordinate and implement community health projects: develop plans and timelines, manage multiple initiatives, run meetings and presentations, gather healthcare data, support grant/budget/regulatory reporting, document workflows, and assist managers and physician leads.