Jobs at Nielsen

The Customer Support Specialist assists B2B clients with inquiries regarding Nielsen's data, providing technical support and improving customer experience.

The ServiceNow Architect leads the design and implementation of ServiceNow solutions, ensuring alignment with business needs through robust architectures and technical governance.

Lead product strategy, roadmap, and commercialization for LLM- and grounding-based Gracenote AI products for CTV video and sports. Coordinate cross-functional teams (engineering, data science, UX, commercial) and external partners to deliver and scale domain-specific language-model products.

Build, deploy, and maintain scalable ML models and data pipelines for audience measurement. Support end-to-end reproducible data science, data cleaning, dimensionality reduction, imputation, bias reduction, integration, dashboarding, and production code fixes, plus documentation and cross-functional collaboration.

Lead SAP Master Data Governance for financial and enterprise data, design governance processes, manage MDG workflows, ensure data quality across finance, commercial and supply chain domains, drive system implementations and enhancements, audit and cleanse master data, and act as SME and gatekeeper for master data changes supporting FP&A reporting.

Design and implement a global, multi-brand Zendesk architecture including APIs and ZAF apps; lead support portal integrations with legacy systems; build automations, triggers, and routing; manage sandbox-to-production deployments, release documentation, change management, and post-deployment KPIs while ensuring data privacy and security.

Manage a portfolio of broadcasters, publishers, and platforms in Australia to retain clients, drive upsell and cross-sell, advocate Nielsen cross-media measurement, present insights and QBRs, and help clients leverage Nielsen data for ad sales and content strategy.

Administer and optimize the global Zendesk instance: manage users, groups, views, macros, triggers, SLAs, and forms; build Explore reports; translate business requirements into Zendesk configurations; identify UI friction and support integrations with backend systems, Salesforce, and Atlassian tools.

Part-time (16 hrs/week, weekend nights) data entry role verifying program schedules, creating event and advertisement records (Polish and original titles), assigning prices, using Automatic Spot Recognition and the SDD system, and corresponding with media houses about pricing discrepancies.

Provide administrative and operational commercial support including end-to-end contract setup, maintaining the Salesforce CRM pipeline, coordinating renewals and sales initiatives, preparing client presentations, and developing product knowledge to support business development.

The role involves leading strategic growth efforts for Nielsen's client engagement with major advertisers and media agencies in Taiwan, focusing on revenue generation and relationship management.

Own the full sales cycle to drive revenue for Nielsen Sports: prospect, develop solutions, create proposals, negotiate contracts, and build executive relationships. Collaborate with product, insights, consulting, and client success to deliver analytics-driven media, sponsorship, and fan-intelligence solutions while managing pipeline, CRM, forecasting, and go-to-market strategy.

Lead total rewards strategy and oversee benefits, compensation, and recognition programs. Manage multiple teams and managers, set organizational priorities, develop departmental business and operational plans, resolve complex business problems, influence senior stakeholders, and represent local subsidiaries in-country where required.

Lead global corporate travel procurement: manage TMC/vendor relationships, run RFPs, negotiate contracts, enforce travel & T&E policy, oversee travel technology (OBTs/Concur), run duty of care and traveller tracking, ensure data privacy compliance, and manage travel budget, analytics, and sustainability reporting.

Manage day-to-day billing and revenue activities: review client contracts against orders/POs, clear pending billing to keep unbilled/actionable at zero, prepare and follow up proformas, obtain approvals and invoice, reconcile pending revenue with commercial team, escalate long-pending items, and deliver daily/weekly/monthly reports. Prior experience with SAP S4/ECC or large ERP required.

The Data Entry Coordinator is responsible for encoding data, ensuring accuracy, auditing work, collaborating with the team, and learning new software enhancements.

The role involves leading measurement and business intelligence strategies, developing data architecture, predictive models, and overseeing data engineering and vendor relationships to enhance marketing analytics.

Lead security architecture strategy, conduct threat modeling and risk assessments, ensure integration of security in product development, and collaborate on cybersecurity initiatives.

Own and optimize Marketing operations including travel and expense management, purchase orders and vendor administration, onboarding/offboarding, team logistics, and events. Maintain systems and processes for five senior leaders and 30+ team members, ensuring compliance and operational efficiency.

Manage day-to-day invoice processing within Procure-to-Pay: verify invoices, perform 3-way PO/GRN/invoice matching, handle credits/refunds, produce aging and payment reports, reconcile vendor statements, resolve invoice workflow issues, manage AP helpdesk queries, and use SAP (S4/ECC) or large ERP systems to ensure accurate payments and vendor relationships.