Jobs at Nielsen

Builds and leads Nielsen Customer Support’s knowledge program, owning customer-facing and internal content quality, governance, coverage, publishing standards, and effectiveness. Establishes and matures KCS workflows, coaches support teams, identifies knowledge gaps, improves self-service outcomes, and measures program health. Partners with the Help Center Product Manager on content, search, information architecture, analytics, and customer journeys while serving as the organization’s KCS subject-matter expert.

Drive mid-market sales and business development across Indonesia, focusing on media agencies, broadcasters, publishers, platforms, and advertisers. Responsibilities include outbound prospecting, lead qualification, pipeline generation, relationship management, cross-selling, proposal development, contract negotiation, closing, and meeting revenue targets. The role also requires CRM usage, collaboration with marketing, product, finance, and revenue operations teams, and cultivating strategic client relationships.

Own the vision, roadmap, delivery, metrics, SLAs, and quality of Gracenote’s data platform and content-source products. Partner hands-on with engineering, data architects, global product managers, clients, and commercial stakeholders to define requirements, data models, and integrations. Initially operate as a senior individual contributor, then hire and mentor a product team in India while continuing to address complex platform problems.

Provides Tier 1 support to B2B media clients through phone, email, and ticketing systems. Troubleshoots software usage and data issues, provides installation and usage guidance, escalates complex problems, tracks resolutions, updates knowledge-base materials, analyzes customer feedback, manages client accounts and permissions, and delivers weekly audience-rating reports during an early morning shift.

Leads the global HR technology ecosystem, owning SAP SuccessFactors, SmartRecruiters, 360Learning, Employee Central Payroll, and integrations. Develops the HXM transformation roadmap, oversees implementations, governance, security, vendor contracts, budgets, SLAs, and operational support. Partners with HR, IT, and global executives while leading and developing a 35-plus-person team across international markets.

Develop and execute global indirect-spend sourcing plans, manage strategic supplier relationships, negotiate contracts, and ensure compliance with laws and company policies. Partner with stakeholders to identify requirements, lead full-cycle sourcing activities, improve procurement processes and systems, and deliver total-cost-of-ownership reductions through analytics and supplier management.

Leads end-to-end digital marketing campaigns for B2B and B2C audiences, with emphasis on email marketing, paid media, audience segmentation, demand generation, acquisition funnels, testing, attribution, and performance optimization. Manages agencies and marketing partners, oversees budgets, coordinates stakeholders across international markets, and translates campaign data into dashboards and recommendations. Requires professional fluency in English and Spanish and hands-on experience with marketing automation, CRM, lifecycle programs, and digital audience targeting.

Leads global product marketing for Gracenote’s data, IDs, and AI-powered solutions. Owns go-to-market strategy, positioning, commercialization, launches, adoption, and expansion. Builds PMM charters, processes, messaging, buyer personas, enablement, competitive intelligence, and measurement frameworks. Partners with Product, Sales, Customer Success, and Marketing to influence roadmaps and drive revenue. Develops the PMM team through coaching, operating-model design, career paths, and strategic capability building in a global, matrixed environment.

Drive adoption, renewals, and upsell of Nielsen ONE Ads among agency, advertiser, and publisher clients. Serve as the primary client contact and product subject matter expert, delivering tailored demonstrations, methodology explanations, campaign support, and data-driven value analysis. Build executive relationships through virtual and in-person meetings while collaborating with Product, Technical Account Management, Pre-Sales, and Customer Success teams. The role requires NYC office attendance three days per week.

Build, train, and deploy production machine learning models and maintain end-to-end ML pipelines. Manage AWS infrastructure using VPC, EC2, EKS, EMR, S3, and RDS; contribute to architecture decisions; write production-quality code; collaborate across teams; and mentor junior engineers. The role requires expertise in Python, SQL, Spark, modern AI techniques including LLMs or Generative AI, and machine learning methods for large datasets.

Lead new business acquisition and pipeline growth in New York through proactive enterprise prospecting, relationship building, and full-cycle sales. Own territory development, qualify leads, manage complex opportunities, consistently exceed quotas, and help establish a high-velocity outbound sales culture. The role requires independent judgment, strong AdTech or MarTech knowledge, advanced sales technology proficiency, and the ability to act as a resource for less experienced colleagues.

Design and ship end-to-end features for Nielsen’s data-heavy dashboards, planning tools, and analytics platforms. Simplify complex datasets and user workflows through research, wireframes, prototypes, and interaction design. Use behavioral analytics to guide decisions, contribute to scalable design systems, and collaborate with product managers, engineers, and senior designers. The role includes mentorship and ownership of features used by media professionals and advertisers.

Provides white-glove desktop and end-user support across Windows, Linux, and macOS environments, including hardware, software, networking, peripherals, and remote assistance. Manages support tickets, SLAs, documentation, training, equipment lifecycle, user accounts, and endpoint administration. Supports Active Directory, Azure AD, Microsoft 365, Intune, Autopilot, servers, and ITSM processes. Leads hardware refreshes, OS migrations, software rollouts, process improvements, vendor coordination, and cross-functional collaboration with global IT and security teams.

Recruits, coaches, trains, and maintains relationships with Nielsen panel participants and households in Norway through outbound phone calls. The role follows established procedures and quality standards, collaborates across departments to support data quality, and uses computer systems for routine administrative tasks. It is a part-time evening position with no supervisory responsibilities.

Manage strategic relationships with global top-tier customers and partners. Responsibilities include account health management, QBRs, SLA monitoring, renewals, upsell identification, escalations, root-cause analyses, quality reporting, product operations, customer dashboards, change management, and playbook development. The role requires strong communication, presentation, analytical, organizational, and problem-solving skills, plus proficiency with Google Suite and Microsoft Office Suite.

Drive strategic deal closure for Gracenote’s commercial portfolio by structuring proposals, developing commercial solutions, supporting negotiations, managing approvals and escalations, and handling objections. Partner with Sales, Finance, Product, Operations, and Legal to resolve blockers and meet aggressive timelines. Analyze commercial construct performance, provide insights for pricing and revenue optimization, develop process improvements, and deliver reporting and intelligence assets.

Own product vision, strategy, portfolio alignment, and roadmap execution for complex media products. Translate customer and business needs into detailed requirements, lead cross-functional delivery, conduct market and customer research, monitor KPIs, and drive data-informed iteration. Manage executive stakeholders, communicate product direction, and mentor product managers while launching and scaling impactful products.

Own the full product lifecycle for Nielsen audience measurement products, from product-market validation and vision through roadmap execution and delivery. Translate strategy into requirements, prototypes, and prioritized backlogs while coordinating Data Science, Engineering, Product Marketing, customers, and partners. Drive AI-enabled product development, go-to-market planning, customer adoption, ROI tracking, contractual commitments, and market growth.

Capture and enter live sports data, including scores, player details, schedules, and historical results, using Gracenote’s sports tooling. Work under significant time pressure to deliver accurate data to media customers within seconds. The role requires strong sports knowledge, analytical judgment, attention to detail, communication skills, and flexibility to work evening, night, weekend, and 24/7 shifts in a hybrid Mumbai operation.

Capture and enter live sports data, including scores, player details, schedules, and historical results, using Gracenote’s sports tooling. The role requires rapid, accurate decision-making while monitoring live matches and delivering data to media clients within seconds. Employees work in a 24/7 hybrid operation, including evening, night, and weekend shifts, and must maintain high attention to detail, strong communication, and adaptability to changing procedures.