Jobs at Nielsen

Leads Gracenote’s enterprise sales segment by developing long-term commercial strategy, managing the enterprise sales team, driving growth initiatives, and building executive relationships with major media, streaming, publishing, and distribution clients. Oversees global execution, market differentiation, team performance, and strategic account expansion. Requires travel up to 50% for client meetings, industry events, and team collaboration.

Leads the global strategic accounts function for Gracenote, developing and executing long-term commercial strategies for major media, technology, streaming, and entertainment clients. Manages the strategic accounts sales team, drives enterprise growth initiatives, builds executive relationships, identifies product opportunities, and aligns internal teams to deliver and monetize solutions. Requires extensive enterprise sales leadership, B2B data client experience, media industry knowledge, and frequent customer travel.

Leads Gracenote’s Mid-Market and SMB sales organization, owning commercial strategy, revenue targets, business planning, growth initiatives, forecasting, and KPI attainment. Develops SaaS and e-commerce sales motions, identifies new markets and prospects, and collaborates with Marketing, Product, Customer Success, and Finance. Translates client and market feedback into product strategy while improving sales efficiency, customer satisfaction, and revenue performance.

Lead and build Gracenote’s sales engineering function, partnering with account leads to drive technical discovery, solutioning, pipeline, and revenue. Develop multi-year technical partnership roadmaps, translate customer needs into product requirements, collaborate with Product, Engineering, Sales, Marketing, and Customer Success, and ensure achievable solutions and seamless post-sale handoffs. Manage strategic client engagements, communicate technical value, coach sales engineers, and support product go-to-market strategy. Travel to customer meetings and industry events is required.

Manages Technical Specialists responsible for remote installation and maintenance of panel-home equipment. Oversees schedules, logistics, productivity, quality, troubleshooting, technical support calls, and sample integrity. Coaches team members, resolves technical and interpersonal issues, coordinates workflows with supervisors, and collaborates cross-functionally to improve operations. Requires supervisory experience, networking knowledge, strong English communication, hybrid office attendance, reliable home internet, and completion of a four-week technical training program.

Owns end-to-end go-to-market strategy for Gracenote’s AI-powered video intelligence portfolio. Responsibilities include category definition, positioning, segmentation, competitive and customer intelligence, product launches, early-access programs, sales enablement, deal support, analyst relations, thought leadership, and demand-generation content. The role requires translating complex multimodal AI and metadata capabilities into credible narratives for media, platform, advertising, and content-industry buyers while aligning product, engineering, sales, legal, security, and executive stakeholders.

Leads customer success for a major global account while managing an enterprise CSM team. Drives product adoption, retention, renewals, expansion, executive engagement, account planning, QBRs, and escalations. Partners with Sales, Product, Engineering, and leadership to manage strategic plans, contractual commitments, KPIs, quality issues, product lifecycles, and client feedback. Mentors CSMs and promotes operational excellence and continuous improvement.

Develop and deploy AI agents using Gracenote MCP servers, lead technical pre-sales and proofs of concept, architect enterprise integrations, guide customer implementations, and advocate for product improvements. The role requires translating complex AI architectures into business solutions, supporting API integrations, and engaging stakeholders from executives to developers. Travel to customer sites globally may reach 40%.

Manage the full lifecycle of Gracenote sales contracts, including drafting, customization, execution, renewals, and terminations. Collaborate with Sales, Legal, Finance, Product, and leadership to coordinate approvals, assess risk, maintain compliance, and align agreements with business objectives. Implement contracting policies and procedures, manage Salesforce contract records, and ensure data integrity and timely execution across domestic and international stakeholders.

Analyze Nielsen panel operations data to monitor performance, identify risks, validate data quality, and improve processes. Build dashboards, scorecards, predictive models, and AI-assisted workflows using SQL, Python, and other tools. Create action plans, troubleshoot issues, support audit readiness, and collaborate with Operations, Technology, Quality, and Workforce Management teams. Communicate insights to technical and non-technical stakeholders in English and Spanish.

Leads Nielsen.com’s SEO and content strategy to drive organic growth and pipeline. Responsibilities include owning the SEO roadmap, directing technical SEO and site architecture, administering enterprise SEO tools, partnering across content, creative, engineering, paid media, and international teams, conducting audits and gap analyses, and training contributors on keyword strategy, tagging, and AI-optimized search practices.

Leads enterprise business development for Nielsen Marketing Cloud Data Enrichment, driving new revenue, strategic partnerships, and consultative sales. Analyzes clients’ first-party data gaps, positions audience data solutions, demonstrates ROI through match rates and clean-room pilots, and explains data interoperability, privacy technologies, and supply path optimization. Engages CMOs and senior data, analytics, privacy, and research leaders while co-selling with DSP, SSP, and retail media partners.

Leads Gracenote’s Expense FP&A function, partnering with business leaders on budgeting, forecasting, variance analysis, investment prioritization, and long-range planning. Manages the FP&A team, establishes financial operating rhythms, develops executive reporting and presentations, improves financial governance, and translates operational and financial data into recommendations for senior leadership. The role also supports cost allocation, investment frameworks, process improvements, and enterprise-wide strategic planning.

Owns and improves the global lead-to-close process for sales teams, including workflow design, SLAs, KPI definitions, Salesforce and connected-tool reporting, dashboard maintenance, seller training, process adherence, and cross-functional alignment with Marketing. Supports U.S. mid-market and small enterprise sellers while coordinating consistent practices across EMEA and Asia/Pacific. Presents performance insights to senior leadership and serves as the primary resource for sales process questions.

Reviews seven-day audio listening diaries and accurately enters information into Nielsen’s database. Applies complex business rules, flags invalid or ambiguous entries, manages workload and deadlines, meets quality and productivity targets, and supports special projects. Requires strong data entry, reading comprehension, organization, communication, typing, and accuracy skills in a remote production environment.

Build and maintain scalable data pipelines for analytics and real-time processing. Integrate new functionality, implement data governance and quality controls, monitor systems, participate in code reviews, perform testing, optimize code for SLAs, and troubleshoot pipeline issues. The role requires collaboration across teams and expertise in Nielsen panel data, Python, SQL, cloud infrastructure, Airflow, GitLab, and software development practices.

Own and expand strategic Nielsen accounts by selling Bi-Directional data enrichment solutions. Lead consultative discovery, quantify ROI, translate business needs into technical use cases, and guide proof-of-concept engagements through renewable contracts. Explain clean-room architecture, identity resolution, privacy-safe matching, and predictive scoring to business, technical, legal, and governance stakeholders while navigating complex enterprise sales cycles and competitive alternatives.

Build and lead Nielsen Customer Support’s knowledge program, owning customer-facing and internal content quality, governance, coverage, publishing standards, and effectiveness. Establish and mature KCS workflows, coach support teams, identify knowledge gaps, improve self-service outcomes, and measure program adoption and content performance. Partner with the Help Center Product Manager on information architecture, search, analytics, and customer journeys while serving as the organization’s KCS expert.

Leads enterprise technical program management for high-value product initiatives and greenfield programs. Owns end-to-end delivery, PDLC design, stage gates, cross-functional dependencies, resource conflicts, launch commitments, executive escalations, and client integrations. Builds automated dashboards and standardized workflows using Jira and Confluence, improves delivery predictability and velocity, evaluates productivity tools, maintains program best practices, and trains teams on execution processes.

Leads a team of 10–15 professionals managing contract setup, global billing, revenue recognition, reconciliations, and month-end close. Ensures compliance with ASC 606, IFRS 15, GL accounting standards, and internal controls. Oversees audits, complex commercial contract interpretation, billing workflows, and process automation while partnering with Sales, Legal, and FP&A.