Operation Specialist (Non IT) 6 Months to 1 Year Exp

Job Description

• Keyer Specialists serve as subject matter experts and an escalation point for diaries flagged by Nielsen systems and/or Nielsen data entry personnel due to ambiguous information and/or data anomalies
• As a prerequisite, Keyer Specialists must first have completed training and passed assessments in the upstream data entry role called the “Keyer” role. 
• Specialists must resolve time related data issues, such as 1) determine AM vs PM time assignment based on where an entry is listed within a page 2) determine duration of listening as well as start/stop times 3) determine the appropriate radio daypart 4) adjust times due to unique information provided / special circumstances
• Specialists must evaluate written information to: 1) determine diary keeper comments/intent and apply modifications to entries 2) determine how to handle difficult to read/illegible entries 3) standardize entries based on set criteria 4) group/combine entries based on set criteria
• Understand, interpret, and follow a complex set of business rules and procedures
• Manage assigned workload and adapt to reprioritization as necessary
• Adhere to quality and productivity goals
• Understand production workflow and daily deadlines
• Assist with special projects as needed to meet critical operations and/or client concerns

Job Qualifications

• High School diploma or GED equivalency (prefer Associate’s or Bachelor’s degree)
• 1-2 years experience in a production or related environment
• Exhibits excellent analytical, research, and decision-making skills
• Excellent written and verbal communication skills
• Strong reading comprehension for documented procedures
• Strong computer and typing skills (data entry)
• Ability to prioritize and organize 
• Proven accuracy and execution, with ability to follow explicit instructions
• Ability to work in a fast paced production environment and meet delivery deadlines
• Bilingual English/Spanish fluency a plus
• Must have a stable internet connection and ability to work from home in a quiet setting