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The Senior Customer Success Manager at Nexthink will manage a portfolio of strategic customers, focusing on customer success plans and driving adoption of digital employee experience (DEX) solutions. The role requires collaboration with various internal teams to ensure customer retention, value delivery, and expansion opportunities, along with regular communication and updates to customers. Expectations also include hosting workshops and providing feedback to product teams.
The Senior Customer Success Manager at Nexthink will oversee strategic customer accounts, focusing on customer retention and growth. Responsibilities include creating and executing customer success plans, ensuring the adoption of Nexthink solutions, driving renewals, facilitating workshops, and acting as a trusted advisor to key customer stakeholders. The role requires collaboration with various internal teams and maintaining strong customer relationships.
As an IT Support Engineer at Nexthink, you will provide Level 1 and Level 2 support for customers globally, troubleshoot issues via phone and remote sessions, track requests through resolution, and maintain the knowledge base. Strong customer service orientation and technical expertise in Linux and Windows systems are essential.